Professional Documents
Culture Documents
Detailed Daily Schedule (Rev 1.06)
Detailed Daily Schedule (Rev 1.06)
Legend
Mandatory Reading © Commentary
Optional Reading Homework
Activities Activity requiring a computer or an electronic device
20 Project Change Management
Cadle & Yeates – Ch. 20 ‐ Managing Change Readings Page Count: 16 (+34 optional)
Williams – Rescue the Problem Project
An Introductory Overview of ITIL V3 (pp. 5‐50)
21 IT Service Management Framework (ITIL) Page Count: 50 pages + 10 Slides
Executive Briefing Benefits of ITIL (OGC)
Legend
Mandatory Reading © Commentary
Optional Reading Homework
Activities Activity requiring a computer or an electronic device