Service

Time Calls per AHT MaxWait

SLA% (sec) Hour (secs) (secs)
Enter parameters here --> 85% 15 100 180 30

Queue
ASA Time
# Agents # Trunks SLA% Queued Aband'd Utilisation (secs) (secs)
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#NAME? #NAME? #NAME? ### #NAME? #NAME? ### #NAME?
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#NAME? #NAME? #NAME? ### #NAME? #NAME? ### #NAME?
#NAME? #NAME? #NAME? ### #NAME? #NAME? ### #NAME?
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#NAME? #NAME? #NAME? ### #NAME? #NAME? ### #NAME?
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#NAME? #NAME? #NAME? ### #NAME? #NAME? ### #NAME?
#NAME? #NAME? #NAME? ### #NAME? #NAME? ### #NAME?
Average
Queue
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#NAME?
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