Professional Documents
Culture Documents
Retrieved from
https://www.forbes.com/sites/micahsolomon/2014/07/14/the-10-all-time-worst-customer-
service-practices/
Durante, T., & Boyle, L. (2013, April 12). McDonald's cracks down on 'rude and unfriendly' staff after
http://www.dailymail.co.uk/news/article-2307865/McDonalds-cracks-rude-unfriendly-staff-
amid-numerous-customer-complaints.html
Baike, P. (2017, August 13). Reasons for poor customer service – And their solutions. The Observer.
solutions.html
Doyle, A. (2018, March 22). Top 10 in-demand customer service soft skills. Retrieved from
https://www.thebalancecareers.com/top-soft-skills-for-customer-service-jobs-2063746
Hyken, S. (n.d.). Guest blog: 7 reasons you’re underperforming in customer service. Retrieved
from https://hyken.com/customer-service-3/7-reasons-underperforming-customer-service
Hammer, C., & Champy, J. (2006). Tai lap cong ty. Ho Chi Minh: Nha Xuat Ban Tre.
[Type here]
Goltz, J. (2009, August 11). How to s.a.v.e. customer service [Blog post]. Retrieved from
https://boss.blogs.nytimes.com/2009/08/11/how-to-save-customer-service/
Rojas, R. (2011, December 12). Chick-fil-A worker fired for offending Asian customers [Blog post].
offending-asian-customers.html