MK.

BUSINESS ENGISH
CRITICAL BOOK REVIEW S1 ECONOMIC
EDUCATION

SCORE OF SCORE:

BUSINESS ENGLISH

NAME

SILVI AULIA SITORUS

NIM

7202141002

SUPPORTING LECTURER

MAM IVO SELVIA

UNIVERSITAS NEGERI MEDAN

2020

1
 TABLE OF CONTENTS
FOREWORD ……………………………………………………………………..........................……........2
CHAPTER 1 INTRODUCTION …………………………………………………………..…………......3
-Rationalization of the importance of CBR ……………………………………….……………..3
-The purpose of writing CBR ……………………………………………………………….………...3
-CBR Benefits …………………………………………………………………………………....................3
CHAPTER II SUMMARY OF CONTENTS OF BOOK……………………………………............4

CHAPTER III DISCUSSION / ANALYSIS……………………………………………………………27

-The strengths and weaknesses of the book ………...………………………………………..27

CHAPTER IV CLOSING …………………………………..……………………………………………...28

- cloncusion ………………………………………………………………………………………………...28

REFERENCES……………………………………………………………………………….......................29

2
 FOREWORD

Praise be to Allah SWT. Because of His Grace and Hidayah I can complete this task with
time. I apologize if the authorship of my assignment is far from perfect.

. I hope this assignment can add to my insight into business English materials.

I hereby dedicate this assignment with full gratitude and hope that my assignment will be
of benefit to both writers and readers.

PEMATANG SIANTAR,26 OCTOBER 2020

SILVI AULIA SITORUS

3
 CHAPTER I

PRELIMINARY

1. Rationalization of the Importance of CBR

Often times we are confused about choosing a reference book for us to read
and understand. Sometimes we choose one book, but it doesn't satisfy our hearts.
For example, in terms of language analysis, a discussion of business English.
Therefore, the authors make this Critical Book Report to make it easier for readers
to choose reference books, especially on the subject of business English.

2. Purpose of Writing CBR

Criticizing a topic of business English course material in two different books.

3. Benefits of CBR

- to add insight into business English

- To know language skills
- to master business English quickly

4
 CHAPTER II

BOOK SUMMERY

UNIT 1

INTRODUCE

GREETINGS AND INTRODUCTIONS

 Greetings
Hello, .../ Hi, ...
Good morning/ afternoon/ evening.
Good/ Nice to see you again.
I’m glad/ happy/ pleased to see you.

How are you?- Fine, thanks.

And you?How have you been?- Very well. And you?
How are things?- Not too bad, thanks.
How is your girlfriend?-She’s fine.

 Introductions
Introducing oneself
Can/ May I introduce myself? My name’s Peter.
Let me introduce myself. My name’s ... .
I’d like to introduce myself. I’m ... .
I don’t think we’ve met. I’m ... .

Introducing someone else

Can/ May I introduce a good friend of mine? This is ... .
Have you met ... ?
I’d like you to meet ... .
I want you to meet ... .

Making contact
Excuse me, are you Mrs ... ? -Yes, that’s right.
Hello, you must be Mrs ... .You are Mr ...,
aren’t you?

5
 Have we met?

How do you do? - How do you do?

Nice to meet you. - Nice to meet you, too.
Please, call me ... . - Then you must call me ... .

 Good-byes
Good bye/ Bye/ I’ll say good bye/ See you later/ See you soon.
I must go now.
(really) must be going.
I must be off.
I’m afraid I’ve got to go.
It’s getting (very/ rather) late.
I’ll miss my train.
They’re calling my flight.
I’ve got some things to prepare for ... .
I’ve got a lot to do this afternoon.
I want to get away before the traffic gets too bad.
I’ve enjoyed talking to you.
It’s been (most) interesting talking to you.
It’s been a very useful meeting/ nice afternoon.
Thanks for everything.
Thank you for (all) your help.
Thank you for coming.

Have a good/ safe trip/ flight.- Thank you ... (same to you).
Have a good weekend.-Same to you.
Enjoy the rest of your stay.-Same to you.

t was nice meeting you.-I really enjoyed meeting you, too.

I hope to see you again.-I hope so, too.
See you on the 13th.- See you.

I look forward to our next meeting.

I look forward to seeing you again.
I look forward to seeing you when you’re next in London

 TELEPHONING
Vocabulary

6
 area code (AmE)/dialling code (BrE) – předvolbabad
line – špatné spojeníbusy (AmE)/ eng
aged (BrE) – obsazenoen
quiries – informace
extension – klapka
number – telefonní číslo
phone/home/office/work/mobile/fax number
receiver – sluchá tko
telephone book/ directory – telefonní seznam
to ring – zvonit, vyzvá nět

switchboard operator – spojovatel/-kaw

rong number – omyl
telephone charge – telefonní pop
latektelephone box/ booth – telefonní bud
katelephone network – telefonní síť
telephone bill – ú čet za telefon
answerphone/ answering machine – zá znamník
missed call – zmeškaný hovor
voice mail – hlasová schrá nka
voice message – vzkaz vhlasové schrá nc

Important
phrasalverbscall back/ ring back – zavolat zpá tky
cut off – přerušit
get through – dovolat se
speak up – mluvit hlasitěji
hang up – zavěsit
old on – vydržet, čekat
look up – vyhledat
pick up – zvedn
out, vzít (telefon)put on – předat
put through – přepoji

Unit 2
Around The Office

GETTING A NEW JOB

7
Vocabulary

advertise a job/ a position – inzerovat volné pracovní místo

applicant – uchazeč, zá jemce

apply for a job – zažá dat si o prá ciap

pointments section – inzerce

complete an application form – vyplnit přihlá šku

covering letter – prů vodní dopis

employ somebody – někoho zaměstnat

hire new staff – najmout nové zaměstnance

HR (Human Resources) – personá lní oddělení

job interview – přijímací pohovor

prepare shortlist of candidates – připravit užší vý

běr kandidá tů recruit employees – přijmout zaměstnance

recruitment agency – personá lní agentura

résumé (AmE) – životopis

send a letter of application and a curriculum vitae (CV) – zaslat žá dost o zaměstná ní a
životopis

vacancy – volná pozice

Important documents

Curriculum Vitae

WORK EXPERIENCE [start with the most recent post

occupied]
Dates (from – to)

8
 Name and address of employer
Type of business or sector
Occupation or position held
Main activities and responsibilities
EDUCATION AND TRAINING [start with the most recent course
completed]
Dates (from – to)
Name and type of institution
Principal subjects/occupational skills
Degrees/ Qualifications

PERSONAL SKILLS
Languages (indicate level: fluent, good, basic)
Technical skills (computers, specific equipment)
Artistic skills (music, design, etc.)
Other skills§Driving licence(s)
REFERENCE

Letter of application

Arrange the following extracts from

A letter of application.

aI am presently employed by a small computer company, but I feel that I am not using my
knowledge ofsoftware engineering to the full. I am looking for a more challenging position
where my field of specialisationcould be exploited in a more stimulating environment. As
you will notice on my enclosed CV, the job you areoffering suits both my personal and
professional interests.

B I would be pleased to discuss my curriculum vitae with you in more detail. Please do not
hesitate to contactme if you require further information. I look forward to hearing from
you.

C Dear Ms Johansson

D 12 January 2004

E I am writing to apply for the position of Director of Software Development which was
advertised on yourcompany website.

F 31 Bloomington StreetLondonSK45 BX123

9
G Carry Johansson12 Hamilton StreetBrightonFH2 6KX

H Peter Sellers

I Yours sincerely

LOCATION

Vocabulary

top

left-hand top corner at the top right-hand top cornersidemiddle

side

at the side in the middle left-hand bottom corner

at the bottom right- hand bottom corner bottom

on the left, on the right, on either side

Prepositions

above (higher than), around, behind, below (lower than), on the extreme right/left, next to,
opposite, over(directly above), in front of, in the middle of, under (directly below)

Practice: Location

1Locate the letters.

X is in the middle

A is at the top

B is at the bottom

X is between C and D

C and D are on either side of X

10
E is above XFis under X

G is in the right-hand top corner

H is in the left-hand bottom corner

Sending emails and letters

Opening and closing phrases

Dear Mr/ Mrs/ Ms/ Miss Sellers Yours sincerely/ Yours

Dear Sir/ Madam Yours faithfully

Dear Jack (With) Best wishes/ Kind regards

Hi Jerry See you soon/ Hear from you soon

In reply to your letter ... .

Thank you for your letter of May 14th concerning ... .

Thanks for your email ... .

Following our phone conversation ... .

rammar rules for would like

“I would like” is followed by an infinitive verb or a noun.

“I would like to book a double room for Saturday.” (infinitive verb “to book”.)

“I would like a single room for Saturday.” (noun “a single room”.)

Because “would” is a modal verb, it doesn’t change for he / she “third-person singular”.
I would like
You would like
He / she would like

11
We would like
They would like

There is no “s” on he / she / it.

You can abbreviate the “would” to ‘d:

I’d like
You’d like
He’d like
She’d like
We’d like
They’d like

Don’t abbreviate from “would” to “‘d” in the question or negative forms.

“I wouldn’t like” (not “I’dn’t like”.)

To form the negative, add “not” or the abbreviation “n’t” to “would”:

I would not like / I wouldn’t like

You would not like / You wouldn’t like
He / she would not like / He wouldn’t like
We would not like / We wouldn’t like
They would not like / They wouldn’t like

To form the question, change the subject-verb word order to verb-subject:

Would I like…?
Would you like …?
Would he / she like …?
Would we like …?
Would they like …?

The short reply is

Yes, I / you / he / she / we /they would.
No, I / you / he / she / we / they wouldn’t.

Other ways to be polite in English

It’s important to be polite when you speak to English people. Here are some ways you can
do this:

Say “good morning”, “good afternoon”, “hello” etc before you ask for something

12
“Good morning! I’d like to buy a return ticket to London, please.”
“Hello! Can I get a coffee and a Danish to go, please?”

Use polite words like “please”, “thank you” and “excuse me”

Always see “please” when you ask for something. Put “please” at the end.

“Can you tell me the way to the Post Office, please?”

Say “thank you” when someone does something for you. (You can also say “thanks”.)

“Hello, I’d like to buy a first-class stamp, please.”

“Here you are.”
“Thank you.”

Say “excuse me” as a sort of introduction before you ask for something or speak to
someone.

“Excuse me, does this train stop at Reading?”

“Excuse me, do you know what platform the London train goes from?”

Unit 3

Product and Service

What are Products and Services?

A product is tangible (visible). It has physical existence. By acquiring a product a person

may acquire an asset, e.g., a television set. A product may be capable of being reused for a
certain time. Examples are soap, toothbrush, etc. On the other hand, a person while availing
a certain service. Example — Transport, medical, legal, etc., incur expenditure. Service is
intangible in nature.

Definition of Service

The American Marketing Association defines services as

From the definition it is clear that provision of service may be in connection with the sale of
products, e.g., after-sale or repair service or it may not be in connection with the sale of
goods, e.g., banking, insurance, legal, catering and other services. The provision of medical

13
service may involve sale of certain goods by a doctor to his client, e.g., false teeth, contact
lens, artificial limbs, etc.

Product Service

1. It is tangible. It is intangible

2. Quality standards can be attained. It is very difficult to attain quality standards.

3. It may be an asset sometimes,. e.g., It involves expenditure without any tangible

fridge, television set, etc. return benefit.

4. Physical possession is possible. Physical possession is not possible.

5. It can be stored. It cannot be stored.

6. It can be transported. It cannot be transported.

7. The producer and the seller may be The producer of service is the seller too, e.g.,
different persons. medical and legal services.

8. Assembling is very important. Assembling has no relevance at all.

Skill of the service provider is the deciding factor

9. Skill of the seller alone cannot
in most cases, e.g., legal, catering and medical
determine sale.
services.

Production and distribution of service will have

10. Production and distribution need not
to be done simultaneously, e.g., provision of
take place simultaneously.
electricity.

11. Packing plays a crucial role in the

It has no relevance in the marketing of service.
marketing of any product.

12. Both Brand name and Trade name are

Brand mark and Trade name are important in
important in the marketing of any
the marketing of services.
product.

13. Labelling is an integral part of

It has no relevance.
marketing. It is required as per law.

Adjectives

What is the difference in meaning between impossible mission and mission impossible? In
English, many adjectives, including past participles, can come before or after nouns. But in

14
many cases I don’t know what the difference is between an adjective placed before the
noun and after the noun.

Writing an Enquiry

Starting your enquiry

Dear Sir / Madam (especially in a letter when you don’t know the name of the person)

In an email, you can omit “Dear Sir / Madam” and immediately start with your enquiry.

Introduction

I’m interested in an English course at your school.

I’d like some information about room availability.

I saw your brochure about adventure holidays and I’d like some more information.

I’m writing to ask about your prices.

Asking questions

How much is a double room?

How long is the PET course?

Do you have a brochure you can send me?

Is breakfast included in the price?

Do you provide airport transfers?

(For more information on how to ask questions, see our page on booking a hotel room.)

If you have a lot of questions

You can ask more than one question in one sentence, or ask one question with many bullet
points.

In this example, “Can you” introduces two questions, and “Do you” introduces another two
questions.

I’d like to book a single room for the week of 1 – 7 June. Can you confirm availability and
the cost per night including breakfast?

15
Do you provide wi-fi and airport transfers?

In this example, “about” introduces four more questions:

I’m interested in a course at your school and I’d like more information about:

– the cost of a PET course

– accommodation with a host family
– evening activities
– class size and teachers

Ending

Thank you for your help. I look forward to hearing from you soon.

Yours sincerely / Best wishes

(your name)

Unit 4

On The Phone

Introducing yourself

Good morning, Swissair. (How can I help you?)

Hello, the Grand Hotel. Hannah Brown speaking. (What can I do for you?)

Hello, this is ... from ... .

16
Hello, my name’s ... . I’m calling from ... .

Asking for the caller’s name

Who’s calling, please?

Can I have your name, please?

Saying who you want

Can I have the accounts department?

I’d like to speak to ... .Could I speak to ..., please?

Is ... there, please?

I’m calling about ... .

Responding

I’ll put you through.

Hold the line, please.

I’m sorry he/ she is not available.

I’m afraid he/ she’s busy at the moment.

I’m afraid he/ she’s away/ not in at the moment/ in a meeting.

Reason for calling

I’m ringing to ... .

I’d like to ... .

I need some information about ... .

Leaving and taking a message

Can I leave a message?

17
Can I take a message?

Would you like to leave a message?

Please tell him/ her ... .Could you ask him/ her to call me?

Could you tell him/ her I called?

Asking for repetition

I’m sorry, but I didn’t catch your name/ your number.

Sorry, I didn’t hear that.

Could you repeat it, please?

Could you say it again? I’m afraid I didn’t understand.

Could you spell that, please?

Could you speak up?

Tips before Writing an Order Letter:

Before writing the order letter, here are some tips for you:

1. The letter should be very precise, there is no pep talk or casual talking required
here.
2. The language should be easy while also being formal.
3. Do not make any mistakes in the specifications and quantities.
4. Avoid spelling and grammatical errors.
5. Stick to the topic
6. Be polite. You are ordering for goods, you're not ordering the person.
7. Avoid using too many adjectives.
8. Don't use jargons.
9. Don't hesitate to place the order, but don't forget to plan before writing.

Now I can tell you how to write an order letter, since you now know all that you needed to
know before writing one.

Elements of the Order Letter:

An order letter needs the following things to be in check:

18
  Contact information about yourself, the person/company that will supply to you and
the date.
 A subject line that helps the recipient to understand your purpose at once.
 A salutation, like, if you know the name of the seller, write, “Dear ……………”. If you
don't know the name of your seller, simply write “Dear Seller”
 Information about your company; but this is totally optional. However, this can
ensure a long-term relationship. You can also say a few words about your future
plans related to the sale.
 Order details, and by details I mean everything. The model number, color, size,
number, etc. Be attentive since they'll send whatever you will write. If possible, use
bullet points or tables. If you are buying different items of different types, describe
them in separate paragraphs.
 Mention your payment mode or if you've paid already, mention that next.
 Indicate your preferred delivery method and date.
 Include any special instructions as a part of the terms and conditions agreed
between the parties.
 Tell them that you'll enjoy future cooperation with them and encourage them to
contact if needed.
 Close with “Sincerely”, your signature and name.

The quality of the delivered goods will depend on your instructions. Not just that, it is
literally a legal document between yourself and the seller. So beware of what goes in your
order letter and pay a good deal of attention while drafting one.

Unit 5

Placing and Ordering

 Making reservation

A reservation is a booking or indication that you intend to attend, participate in or

use a service or location in the near or distant future. There are different ways of making a

19
reservation, depending on what you're seeking to do; this article covers a few of the more
well-known types.

 Useful Expressions

 I would like to make a reservation.

 I would like to book a table for Friday evening.
 I'd like to make a reservation for Friday evening.
 Are there any tables available for Friday night?
 I will need the reservation for Friday night.
 I would prefer 8 pm.
 There will be seven of us.
 Could we get a table in the non-smoking area/by the window/in a quiet area?

 ordering

(ˈɔːdərɪŋ)n(Logic) logic any of a number of categories of relations that permit at least some
members of their domain to be placed in order. A linear or simple ordering is reflexive,
antisymmetric, transitive, and connected, as less than or equal to on the integers. A partial
ordering is reflexive, antisymmetric, and transitive, as set inclusion. Either of these
orderings is called strict if it is asymmetric instead of reflexive and antisymmetric. It is a
well-ordering if every nonempty subset has a least member under the relation

 language can, could, and would

Could, can, and would can be confusing in English. Editor Kory Stamper gives an
explanation of how they are used.

Could, would, and can are all modal verbs (for more on some modal verbs, click here), and
they can be difficult to master. Let's look at each one separately, and then compare some of
their more confusing uses.

Can has many uses as a modal verb, but there are three uses that can be confusing to an
English learner. These are: when can is used to describe ability ("I can change the oil in my
car without help."), ask for permission ("Can I go to the movies tonight?"), or say whether
something is possible or not ("Do you think he can win the race?"). Can is also used to
suggest something might happen in the future ("If you finish your homework, we can go to
the movies.").

Can, like could and would, is used to ask a polite question, but can is only used to ask
permission to do or say something ("Can I borrow your car?" "Can I get you something to
drink?").

20
Could is the past tense of can, but it also has uses apart from that--and that is where the
confusion lies. When could is used as the past tense of can, it refers to an ability that a
person generally had in the past or to something that was generally possible in the past
("When I was younger, I could run for miles," or "It used to be you could buy lunch for a
dollar.").

Like can, could can be used of possibility as well, but the connotation is slightly different. In
the sentence "We can have as many as ten people for dinner tonight," can is used to show
ability ("We are able to have as many as ten people for dinner tonight;" “We have enough
food/space for ten people.”).

By contrast, when could is used in this way, it refers to something that you believe is likely
to be true or to happen. In the sentence "We could have as many as ten people come to
dinner tonight," could is used to say that it is possible that ten people will come to the
speaker’s home for dinner ("I think that it is possible we will have as many as ten people
for dinner tonight.").

Could is also used to refer to something that you wish to have or do but that is not possible
("If only we could be free of this tyrant!"). It’s also used to describe something that was
possible but did not happen, used with the verb have ("We could have won if we had
practiced harder."). Could can also express annoyance or another strong emotion ("He
could have asked me if I needed help!" or "I could have died I was so embarrassed!"), but
can isn’t used this way.

When making general polite suggestions or asking a question, both could and can are
possible ("Excuse me, can/could you tell me what time it is?").

Would is a little easier to understand because it is not related to could or can, and its uses
are more specific. Would is used to talk about a possible situation that has not happened or
that you are imagining ("I would quit my job if I won the lottery."), and it is also used with
have to describe a situation that could have happened but did not ("She would have eaten
less if she had known there was going to be dessert.").

Like could, would is used to describe something that you think is likely to be true or likely
to happen ("I think the meal would [=could] feed ten people." "He said he would help me
with this set of exercises when he gets home.").

Would can also be used to ask polite questions ("Would you mind if I had another cup of
tea?"), or to wish for something ("I wish she would write a book."). It has several distinct
uses that can and could do not, however: it is used to give opinions ("I wouldn't do that if I
were you," or "I would say that she is in her 30s. [=it is my opinion that she is between 30
and 39 years old]"); it is used to express a willingness to do something ("I would be happy

21
to take her to the airport"); and it is used to express frustration with something that you
believe a person always does ("Well, he would say that, wouldn't he?  He always says
that!"). 

UNIT 6

Making Reservation

wh-questions

Wh-questions begin with what, when, where, who, whom, which, whose, why and how. We
use them to ask for information.
The answer cannot be yes or no:

A: When do you finish college?

B: Next year.
A: Who is your favourite actor?
B: Bruce Willis for sure!

Forming wh-questions
With an auxiliary verb
We usually form wh-questions with:
wh- + an auxiliary verb (be, do or have) + subject + main verb
or with:
wh- + a modal verb + subject + main verb:

Be: When are you leaving? Who’s been paying the bills?
Do: Where do they live? Why didn’t you call me?
Have: What has she done now? What have they decided?
Modal: Who would she stay with? Where should I park?

Without an auxiliary verb

> Warning:
When what, who, which or whose is the subject or part of the subject, we do not use the
auxiliary. We use the word order subject + verb:
What fell off the wall?    Which horse won?
Who bought this?          Whose phone rang?
> Compare:

22
 Who is the subject of the sentence and this bag is the
Who owns this bag?
object. We use no auxiliary verb.
Who do you love Who is the object of the sentence and you is the subject.
most? We use the auxiliary verb do.

Responding to wh-questions
Wh-questions ask for information and we do not expect a yes-no answer to a wh-question.
We expect an answer which gives information:
A: Where’s the coffee machine?
(We expect an answer about the location of the coffee machine.)
B: It’s in the room next to the reception.
A: How old is your dog?
(We expect an answer about the age of the dog.)
B: She’s about five. I’m not very sure.

Modal

There are 11 modal verbs:

can, could, may, might, will, would, shall, should, and must. Words such as had
better, ought to, used to, need, and dare are semi-modal verbs as they can function as
modal verbs as well as main verbs. Each of the modal verbs is used with another verb to
express ideas such as ability, necessity, obligation, permission, possibility, wish, etc. that
are not expressed by the main verb. Each one of them can express more than one of these
ideas.  

Characteristics of modal verb

The following are characteristics of modal verbs:

1. When used with singular or plural subject or noun, the modal verbs do not
change their forms: (She will arrive later. / They will arrive later.)
2. Modal verbs have no –s form such as when they follow the third person singular
subject. (Not: She wills talk to us later. / Not: He shoulds get some rest.)
3. Modal verbs do not have present participle form (Not: modal verb + ing).
4. Modal verbs do not have past participle form (Not: modal verb + ed). 
5. Modal verbs do not have infinitive form. They are followed by the infinitive of a
simple verb without to (Not: He can to drive a tractor.) There are
exceptions: ought to (You ought to be able to read the road sign from here.)
and used to (We used to cross that river by ferry.)

23
 6. Modal verbs cannot be used with another modal verb. (Not: We can must get it
done today.)
7. Modal verbs cannot be used on their own in a sentence. They must be followed
by other verbs. (No: The repair would one hour. / Yes: The repair would
take one hour.)
8. Modal verbs can however be used on their own when the main verb is
understood. (He could be sleeping. Yes, he could. / She may be angry. Yes,
she may.)
9. When a modal verb is part of a verb phrase in a sentence, it comes first after the
subject and (1) is followed by a main verb in the base form (Subject + modal +
basic verb + ... ): She can play the flute. Or (2) is followed by an auxiliary verb
(be, do, have): He could be watching television at this time. 

Modal verbs always come before the main verb. Both the modal verbs and main verbs are
in bold.

Examples:

o They can argue endlessly about money.  

o The volcano could erupt at any time.
o She may get married again next year..
o We might reach there before it gets dark.
o He will give us a lift to the circus.
o I would hate to tell her the truth..

Comparison

the act of comparing two or more people or things:

They made a comparison of different countries' eating habits.
By/In comparison with the French, the British eat far less fish.
More examples

 You can't really draw a comparison between the two cases - they're entirely
different.
 I thought I was badly treated but my experiences pale in comparison with yours.
 It was a tame film in comparison to some that she's made.
 The family emigrated to New Zealand in 1949, which seemed a wonderland in
comparison with post-war England.

- Asking reservation

English Phrases for Making Reservations

Making Reservations: English Phrases for Booking

24
  I would like to book…
 I’d like to make a reservation
 Do you have any vacancies?
 I would like to reserve a room
 I would like to reserve…in the name of…
 I’d like a single room / double room
 Could we have an extra bed?
 I’d like a room with a sea view/ a balcony/ a bath…

Discussing Terms of Reservations

 Can you offer me any discount?

 Is breakfast included?
 What’s the price per night?
 Have you got anything bigger?
 Have you got anything cheaper?

Asking About Facilities

 Do you allow pets?

 Do you have a car park?
 Does the room have air conditioning?
 Does the room have internet access?
 Is there a swimming pool?
 Is there a sauna?

Phrases for Changing Reservations

 I am afraid I must ask you to alter my booking from … to …

 Would it be possible to change the date of the booking to …
 I Would like to change my reservation, please

English Phrases for Cancelling Reservations

 Unfortunately I have to cancel our reservation for …

 I Would like to cancel my reservation, please
 I’m afraid I have to cancel our reservation for …
 Unfortunately I have to cancel our reservation for …

- Hotel reservation

Taking a Reservation

25
Here are some typical phrases and expressions to use when a guest makes a booking to
stay at your hotel. Review these expressions and read the sample conversation. Then check
your understanding with the quick quiz.

Front Desk Receptionist

 Enterprise Hotels, Lise speaking. How can I help you?

 What date are you looking for?
 How long will you be staying?
 How many adults will be in the room?
 I'm afraid we are booked that weekend.
 There are only a few vacancies left.
 We advise that you book in advance during peak season.
 Will two double beds be enough?
 Do you want a smoking or non-smoking room?
 The dining room is open from 4 pm until 10 pm.
 We have an indoor swimming pool and sauna.
 We serve a continental breakfast.
 Cable television is included, but the movie channel is extra.
 Take Exit 8 off the highway and you'll see us a few kilometers up on the left hand
side.
 The rate I can give you is 99.54 with tax.
 We require a credit card number for a deposit.

 Sample Conversation
 Receptionist: Thanks for calling Quality Inn. Morine speaking.

 Caller: Hello. I'm interested in booking a room for the September long weekend.

 Receptionist: I'm afraid we're totally booked for that weekend. There's a
convention in town and we're the closest hotel to the convention centre.

 Caller: Oh, I didn't realize. Well what about the weekend after that?

 Receptionist: So... Friday the seventeenth?

 Caller: Yes. Friday and Saturday.

 Receptionist: It looks like we have a few vacancies left. We recommend that you
make a reservation, though. It's still considered peak season then.

 Caller: Okay. Do you have any rooms with two double beds? We're a family of four.

 Receptionist: Yes, all of our rooms have two double beds. The rate for that weekend
is $129 dollars a night.

26
 Caller: That's reasonable. And do you have cots? One of my daughters might be
bringing a friend.

 Receptionist: We do, but we also charge an extra ten dollars per person for any
family with over four people. The cot is free.

 Caller: Okay, but I'm not positive if she is coming. Can we pay when we arrive?

 Receptionist: Yes, but we do require a fifty dollar credit card deposit to hold the
room. You can cancel up to five days in advance and we will refund your deposit.

 Caller: Great, I'll call you right back. I have to find my husband's credit card.

 Receptionist: Okay. Oh, and just to let you know...our outdoor pool will be closed,
but our indoor pool is open.

UNIT 7
Getting Around
Direction
sking for directions
When you ask for directions, remember above all to be polite. So start by saying one
of the following phrases:
 
 Hello. Can you help me, please?
 Good morning. May I ask for some help?
 Excuse me, could you help?
 
Once you have someone’s attention, you can ask for help to reach your destination.
You can do that by using one of these phrases:
 
 Could you tell me how to get to the bank?
 Do you know where the museum is?
 We can’t find the subway station. Is it near here?
 Where can we find a park near here?
 
If you’re not sure you’re going in the right direction, you can make sure by asking:
 
 Are we on the right road to the city center?

27
 Is this the right way to the mall?
 What’s the best way to get to the airport?
 
 
Giving directions
In the same way that you need to ask directions when you travel abroad, foreigners
visiting your city might ask you directions, and what better way to practice English
than to help them? 🙂
Here are some common phrases you can use:

o Go past the cinema. (Pass the cinema.)
o Go along this road.
o Go straight on/ahead. (Stay on this road – don’t turn.)
 
 Go through the tunnel.
 At the roundabout, take the first exit.
 Turn left at the crossroads.
 Take the second right.
 It’s on your left.
 You’ll see it in front of you.
 It’s on the other side of the road.
 You’re going the wrong way.
 
 
If you travel abroad for work or pleasure, knowing how to ask and understand
directions is really important. 
 
The best way to learn directions is to do a proper English course that gives you the
chance to practice in a controlled environment with guidance and feedback. At Wall
Street English you can learn how to give and understand directions through fun
interactive activities and by practicing in small classes led by native teachers.

28
 CHAPTER III
BOOK DISCUSSION
1. Advantages

- The content is specially designed and focused on improving four language skills
such as speaking, listening, reading, and writing in business English.
- A lot of discuss practice practice questions

2. Deficiency
- The book more or less explains in each chapter.

29
 CHAPTER IV
CLOSING

Conclusion

By discussing the contents of the book can more easily help mastering
business English easily. besides that, it also discusses the topics of grammar,
vocabulary, and expressions commonly used in business conversations.

30
References

Bussines English, Publisher Andi Yogyakarta, Author Anwar Rahman, S.Pd.

31