Support Projects

Support Team

Core Team Work Order Team

Handles
Configuration
Errors arising Service Level Customisations
Configurations
from day to day Agreements.( /Developments
operations SLAs)

FI consultant
receives request via
Email. Opens
ticketing tool to see
details

Sends to business if
Prepares Functional
requirement has
Spec detailing what
been properly
to be done
interpreted

Performs
configurations and
Testing activities
and then sends to
Business/ Client for
appraisal

FI consultant adjusts Business receives,

Functional spec and Is Business ok with performs tests and
configuration NO what has been done confirms if change
accordingly ? has been correctly
done.
FI consultant sends
to developers to
customise, performs
Business sends back
tests and then
Yes to FI consultant that
revert to FI
its ok
consultant who also
performs tests and
revert to business.

FI consultant e-
mails developers to
move to production
Business affirms its
ok, sends to FI
consultant

Ticket Closed.