Fault Code 3911 (Cont)

File: 196-t06-3911 Page 1 of 22
ISL9 CM2350 L101
Fault Code: 3911 | SPN: 5848 | FMI: 9

Aftertreatment 1 SCR Intermediate NH3 Sensor - Abnormal Update
Rate
1 Check for primary fault codes
2 Low battery voltage
2.1 Battery load test
2.2 Fuse/distribution panel check
2.3 Ground inspection
3 Aftertreatment intermediate NH3 sensor module voltage check
3.1 Aftertreatment intermediate NH3 sensor open circuit check
4 J1939 data link engine wiring harness voltage check 3 pin service
connector
4.1 OEM sensor voltage check
4.2 J1939 data link harness pin to ground short circuit
5 Fault Code 3911 triggered by a malfunction in the J1939 data link with
multiple OEM fault code
6 J1939 data link terminating resistance is incorrect
6.1 Variable geometry turbocharger actuator has incorrect J1939 terminating

resistance
6.2 Engine wiring harness has incorrect J1939 terminating resistance
6.3 OEM wiring harness has incorrect J1939 terminating resistance
© 2008 Cummins Inc., Box 3005, Columbus, IN 47202-3005 U.S.A. Printed from QuickServe® Online.
All Rights Reserved. Last Modified: 15-Nov-2020
File: 196-t06-3911 Page 2 of 22
7 J1939 data link harness open circuit check
8 OEM terminating resistor Ω check for the J1939 data link
9 Incorrect terminating resistance in the J1939 data link by a J1939 data

linked component
9.1 J1939 wire resistance check at the crossover connector for each
component
10 ECM calibration revision history check
File: 196-t06-3911 Page 3 of 22
1 Check for primary fault codes

Solution: S00000911
Verification
Conditions
• Turn keyswitch ON.
• Connect the recommended Cummins® electronic service tool or equivalent.
Action
• Use the recommended Cummins® electronic service tool or equivalent to read the fault codes.
Specification
Before troubleshooting this fault code, troubleshoot any fault code that is active or has more than one inactive count
within the last 25 engine operating hours from the following list:
• Turbocharger: 1894, 2636
Linked Solutions
• None
Repair
• Perform a search on the appropriate fault codes.
Validation
• None
File: 196-t06-3911 Page 4 of 22
2 Low battery voltage

Solution: S00001110
Verification
Conditions
• Turn keyswitch OFF.
Action
• Visually inspect the batteries and the battery cable connections for corrosion.
• Measure the voltage from the positive (+) battery terminal to the negative (-) battery terminal.
• If this vehicle has been repaired within the last 30 days for the same fault code, then proceed to the Linked
Solutions section.
Specification
• If the battery voltage is below 12 VDC (12 volt systems) or 24 VDC (24 volt systems), then proceed to the Linked
Solutions section.
• If the battery or battery cables show signs of corrosion or damage, then proceed to the Repair Section.
Linked Solutions
• Battery load test (2.1 [S00001379])
• Fuse/distribution panel check (2.2 [S00000753])
• Ground inspection (2.3 [S00000754])
Repair
Repair or replace only the components that were found to be out of specification.
• Clean corrosion or tighten battery cable connections.
Refer to OEM Service Manual
• Charge or replace the batteries.
Validation
• Connect all components
• Disable the fault code.
• Operate the engine within the "Conditions for Clearing the Fault Code" found in the Overview section of the
troubleshooting procedure.
• Verify that the fault code is no longer active.
• Check ECM Calibration Revision History
• Use the recommended Cummins® electronic service tool or equivalent to find the current ECM code and revision
number in the ECM.
• Compare the ECM code and revision number in the ECM to the calibration revisions listed in the ECM Calibration
Revision History Database for applicable changes related to this fault code.
• Refer to ECM Calibration Revision History Database.
File: 196-t06-3911 Page 5 of 22
2.1 Battery load test

Solution: S00001379
Verification
Conditions
Action
• Disconnect the batteries from each other.
• Connect a load tester separately to each battery.
• Measure the voltage from the positive (+) battery terminal to the negative (-) battery terminal.
Specification
• If the battery voltage while load tested is below 12 VDC (12 volt systems) or 24 VDC (24 volt systems) for each
battery, then proceed to the Repair section.
Linked Solutions
• None
Repair
• Charge or replace the batteries.
Validation
number in the ECM.
File: 196-t06-3911 Page 6 of 22
2.2 Fuse/distribution panel check

Solution: S00000753
Verification
Conditions
Action
• Visually inspect ECM battery supply fuses for damage, corrosion or loose connections.
• Visually inspect aftertreatment battery supply fuses for damage, corrosion or loose connections.
• Visually inspect the battery supply fuses under a microscope or a magnifying glass for micro cracks.
Fuses can be difficult to locate. Some applications utilize a fuse distribution box within the battery box while others
utilize inline fuses. There are instances where these will be located behind the battery box wrapped in a buddle of
wires next to the frame rail.
Micro cracks most commonly occur near the bends on either side of the interior of the fuse.
Specification
• If damage, corrosion or cracks are found, then proceed to the Repair section.
Linked Solutions
• None
Repair
• Replace the fuse.
Validation
number in the ECM.
File: 196-t06-3911 Page 7 of 22
2.3 Ground inspection

Solution: S00000754
Verification
Conditions
Action
• Visually inspect the ECM ground for damage, corrosion and loose connections.
• Visually inspect the aftertreatment interface harness ground for damage, corrosion and loose connections.
• Visually inspect the grounds for proper routing.
Specification
• If damage, corrosion or incorrect routing of grounds are found, then proceed to the Repair section
Linked Solutions
• None
Repair
• Clean or replace connections.
Validation
number in the ECM.
File: 196-t06-3911 Page 8 of 22
3 Aftertreatment intermediate NH3 sensor module voltage check

Solution: S00000909
Verification
Conditions
• Disconnect the aftertreatment SCR intermediate NH3 sensor module from the OEM wiring harness.
Action
• Inspect the pins and connectors for damage. Refer to Procedure 019-361
• Measure the voltage from the aftertreatment intermediate NH3 sensor module battery voltage SUPPLY circuit and
the aftertreatment intermediate NH3 sensor module battery voltage RETURN circuit at the aftertreatment
intermediate NH3 sensor module wiring harness connector.
• Refer to the circuit diagram or wiring diagram for connector pin identification.
Specification
• Proceed to the next solution if voltage is within the following specification of battery voltage: 1 VDC
• Proceed to the Linked Solutions section if the voltage is not within the following specification of battery voltage: 1
VDC
Linked Solutions
Click on the link below:
• Aftertreatment intermediate NH3 sensor open circuit check (3.1 [S00001065])
Repair
• No additional action is required for this solution.
Validation
• None
File: 196-t06-3911 Page 9 of 22
3.1 Aftertreatment intermediate NH3 sensor open circuit check

Solution: S00001065
Verification
Conditions
• Disconnect the aftertreatment SCR intermediate NH3 sensor module from the OEM wiring harness.
Action
• Measure the voltage between the aftertreatment intermediate NH3 sensor module battery voltage SUPPLY pin of
the OEM wiring harness to engine block ground.
Specification
• A malfunctioning OEM wiring harness RETURN circuit has been detected if the voltage is within the following
specification of battery voltage: 1 VDC
• A malfunctioning OEM wiring harness SUPPLY circuit has been detected if the voltage is not within the following
specification of battery voltage: 1 VDC
Linked Solutions
• None
Repair
• Troubleshoot the OEM wiring harness, and all interconnects.
• Replace the fuse.
• Repair or replace the OEM wiring harness. Refer to Procedure 019-071
Validation
number in the ECM.
File: 196-t06-3911 Page 10 of 22
4 J1939 data link engine wiring harness voltage check 3 pin service
connector
Solution: S00000594
Verification
Conditions
• Connect all SAE J1939 components.
Action
The service tool datalink adapter can NOT be connected to the 3-pin J1939 datalink connector during this check.
• Measure the J1939 voltage of the J1939 (+) pin to battery ground at the 3 pin connector for the J1939 data link.
Refer to Procedure 019-417
• Measure the J1939 voltage of the J1939 (-) pin to battery ground at the 3 pin connector for the J1939 data link.
Specification
• A malfunctioning wiring harness has been detected due to the J1939 data link circuit being shorted to a voltage
source if the voltage is greater than the following specification: 4.5 VDC
• Proceed to the Linked Solutions section if the voltage is less than the following specification: 1 VDC
• Proceed to the next solution if the voltage is within the following specification for both the SAE J1939 data link (+)
and SAE J1939 data link (-) circuit: 1 - 4.5 VDC
Linked Solutions
• OEM J1939 data link component isolation (4.1 [S00003176])
• Engine or OEM wiring harness shorted to ground (4.2 [S00003331])
Repair
• Troubleshoot the OEM wiring harness, engine wiring harness, and all interconnects.
• Repair or replace the engine wiring harness. Refer to Procedure 019-043
Validation
number in the ECM.
File: 196-t06-3911 Page 11 of 22
4.1 OEM sensor voltage check

Solution: S00003176
Verification
Conditions
Action
• Reconnect the crossover connector.
Inspect the following components if applicable:
• Measure the J1939 voltage of the SAE J1939 data link (+) and SAE data link J1939 (-) pins at the variable
geometry turbocharger actuator engine wiring harness connector to battery ground while each component is
disconnected one at a time.
• Disconnect the aftertreatment outlet NOx sensor
• Disconnect the aftertreatment DPF temperature sensor module.
• Disconnect the aftertreatment SCR temperature sensor module.
• Disconnect the aftertreatment intermediate NH3 sensor.
• Disconnect the aftertreatment particulate sensor
• Disconnect the aftertreatment diesel exhaust fluid tank level/temperature/quality sensor.
• Disconnect the aftertreatment exhaust gas temperature sensor.
• Disconnect the aftertreatment intake NOx sensor.
Specification
• A malfunctioning SAE J1939 data link component has been detected if the voltage is within the following
specification after the component has been disconnected: 1 - 4.5 VDC
Linked Solutions
• None
Repair
• Replace the aftertreatment diesel exhaust fluid tank level/temperature/quality sensor.
• Replace the aftertreatment exhaust gas temperature sensor module. Refer to Procedure 019-449
• Replace the aftertreatment particulate sensor Refer to Procedure 019-478
• Replace the aftertreatment outlet NOx sensor. Refer to Procedure 019-451
• Replace the aftertreatment intake NOx sensor. Refer to Procedure 019-463
• Replace aftertreatment DPF temperature sensor module. Refer to Procedure 019-449
• Replace the aftertreatment SCR temperature sensor module. Refer to Procedure 019-449
• Replace aftertreatment intermediate NH3 sensor. Refer to Procedure 019-479
Validation
number in the ECM.
File: 196-t06-3911 Page 12 of 22
4.2 J1939 data link harness pin to ground short circuit

Solution: S00003331
Verification
Conditions
• Disconnect the engine wiring harness from the OEM wiring harness crossover connector.
Action
The service tool datalink adapter can NOT be connected to the 3-pin J1939 datalink connector during this check.
• Measure the J1939 voltage of the J1939 (+) pin to battery ground at the 3 pin connector for the J1939 data link.
• Measure the J1939 voltage of the J1939 (-) pin to battery ground at the 3 pin connector for the J1939 data link.
Specification
• A malfunctioning OEM wiring harness has been detected if voltage is within the following specification with the
crossover connector disconnected: 1 - 4.5 VDC
• A malfunctioning engine wiring harness has been detected if voltage is not within the following specification with
the crossover connector disconnected: 1 - 4.5 VDC
Linked Solutions
• None
Repair
Validation
number in the ECM.
File: 196-t06-3911 Page 13 of 22
5 Fault Code 3911 triggered by a malfunction in the J1939 data link with
multiple OEM fault code
Solution: S00000912
Verification
Conditions
• None
Action
• Reconnect the variable geometry turbocharger actuator to the engine wiring harness.
• Reconnect the aftertreatment intake NOx sensor to the engine wiring harness.
• Reconnect the crossover connector.
Specification
• Proceed to the next solution, if any fault code is active or has more than one inactive count within the last 25
engine operating hours from the following list: 1894, 2636, 2771, 3232, 3868, 4151, 4152, 4572, 4677, 6688
• A malfunctioning aftertreatment SCR intermediate NH3 sensor has been detected if a fault code from the
following list is not active, or does not have more than one inactive count within the last 25 engine operating
hours: 1894, 2636, 2771, 3232, 3868, 4151, 4152, 4572, 4677, 668
Linked Solutions
• None
Repair
• Replace aftertreatment SCR intermediate NH3 sensor module. Refer to Procedure 019-479
Validation
number in the ECM.
File: 196-t06-3911 Page 14 of 22
6 J1939 data link terminating resistance is incorrect

Solution: S00000593
Verification
Conditions
• Wait for 90 seconds.
• Disconnect the INLINE™ adapter from the 3-pin service data link connector.
• Reconnect the variable geometry turbocharger actuator if it has been previously disconnected.
Action
• Measure the resistance between the SAE J1939 data link (+) pin and the SAE J1939 data link (-) pin at the 3-pin
service data link connector. Refer to Procedure 019-417
Specification
• Follow your technical escalation process if the resistance is within the following specification: 54 - 66 Ω
• Proceed to the Linked Solutions section if the resistance is not within the following specification: 54 - 66 Ω
Linked Solutions
• Variable geometry turbocharger actuator has incorrect J1939 terminating resistance (6.1 [S00001242])
• Engine wiring harness has incorrect J1939 terminating resistance (6.2 [S00000972])
• OEM wiring harness has incorrect J1939 terminating resistance (6.3 [S00000971])
Repair
Validation
• None
File: 196-t06-3911 Page 15 of 22
6.1 Variable geometry turbocharger actuator has incorrect J1939 terminating

resistance
Solution: S00001242
Verification
Conditions
• Disconnect the variable geometry turbocharger actuator from the engine wiring harness.
Action
• Measure the resistance between the variable geometry turbocharger actuator SAE J1939 data link (+) pin and the
variable geometry turbocharger actuator SAE J1939 data link (-) pin at the variable geometry turbocharger
actuator.
Specification
• A malfunctioning variable geometry turbocharger actuator has been detected if the resistance is not within the
following specification: 108 Ω - 132 Ω
Linked Solutions
• None
Repair
• Replace the variable geometry turbocharger actuator. Refer to Procedure 010-134
Validation
number in the ECM.
File: 196-t06-3911 Page 16 of 22
6.2 Engine wiring harness has incorrect J1939 terminating resistance

Solution: S00000972
Verification
Conditions
• Reconnect previously disconnected components.
• Disconnect the INLINE™ adapter from the 3-pin service data link connector.
• Disconnect the aftertreatment intake NOx sensor from the engine wiring harness.
Action
• Measure the resistance between the SAE J1939 data link (+) pin and the SAE J1939 data link (-) pin at the 3-pin
service data link connector. Refer to Procedure 019-417
Specification
• A malfunctioning engine wiring harness has been detected if the resistance is not within the following
specification: 108-132 Ω
Linked Solutions
• None
Repair
Validation
number in the ECM.
File: 196-t06-3911 Page 17 of 22
6.3 OEM wiring harness has incorrect J1939 terminating resistance

Solution: S00000971
Verification
Conditions
Action
• Measure the resistance between the SAE J1939 data link (+) pin and the SAE J1939 data link (-) pin at the
crossover of the OEM wiring harness connector. Refer to Procedure 019-417
Specification
• Proceed to the next solution if the resistance is not within the following specification: 108 - 132 Ω
• Follow your technical escalation process if the resistance is within the following specification: 108 - 132 Ω
Linked Solutions
• None
Repair
Validation
• None
File: 196-t06-3911 Page 18 of 22
7 J1939 data link harness open circuit check

Solution: S00004534
Verification
Conditions
• Disconnect the appropriate data link component from the data link wiring harness.
• Disconnect the engine wiring harness connector from the ECM.
Action
• Measure the resistance between the J1939 (+) pin at the appropriate component data link wiring harness
connector and the appropriate data link component J1939 (+) pin at the data link wiring harness ECM connector.
• Measure the resistance between the J1939 (-) pin at the appropriate component data link wiring harness
connector and the appropriate data link component J1939 (-) pin at the data link wiring harness ECM connector.
Specification
• A malfunctioning J1939 data link wiring harness has been detected if the resistance is greater than the following
specification: 10 Ω
Linked Solutions
• None
Repair
Validation
number in the ECM.
File: 196-t06-3911 Page 19 of 22
8 OEM terminating resistor Ω check for the J1939 data link

Solution: S00000907
Verification
Conditions
• Disconnect the OEM terminating resistor from the OEM wiring harness.
Action
• Measure the resistance between the pins for the OEM terminating resistor.
Specification
• A malfunctioning OEM terminating resistor has been detected if the resistance is not within the following
specification: 108 - 132 Ω
Linked Solutions
• None
Repair
• For a malfunctioning OEM terminating resistor, replace the OEM terminating resistor.
Validation
number in the ECM.
File: 196-t06-3911 Page 20 of 22
9 Incorrect terminating resistance in the J1939 data link by a J1939 data

linked component
Solution: S00001002
Verification
Conditions
• Reconnect the OEM terminating resistor if previously disconnected.
Action
crossover of the OEM wiring harness connector. Refer to Procedure 019-417
Specification
• Proceed to the Linked Solutions section if the resistance is not within the following specification: 108 - 132 Ω
Linked Solutions
• J1939 wire resistance check at the crossover connector for each component (9.1 [S00001003])
Repair
Validation
• None
File: 196-t06-3911 Page 21 of 22
9.1 J1939 wire resistance check at the crossover connector for each
component
Solution: S00001003
Verification
Conditions
• Reconnect the OEM terminating resistor if previously disconnected.
Action
Inspect the following components if applicable:
crossover of the OEM wiring harness connector for each component while disconnecting them one at a time.
• Disconnect the aftertreatment outlet NOx sensor
• Disconnect the aftertreatment temperature sensor module
• Disconnect the aftertreatment particulate sensor
• Disconnect the aftertreatment diesel exhaust fluid tank level sensor
• Disconnect the aftertreatment diesel exhaust fluid temperature sensor
• Disconnect the aftertreatment diesel exhaust fluid quality sensor.
• Disconnect the aftertreatment intermediate NH3 sensor.
Specification
• If the resistance was not within 108 Ω to 132 Ω and it becomes within the specification of 108 Ω to 132 Ω when
the J1939 component was disconnected, then a malfunctioning J1939 component has been detected.
Linked Solutions
• None
Repair
• Replace the aftertreatment diesel exhaust fluid tank level sensor.
• Replace the aftertreatment diesel exhaust fluid temperature sensor.
• Replace the aftertreatment diesel exhaust fluid quality sensor.
• Replace the aftertreatment outlet NOx sensor. Refer to Procedure 019-451
• Replace aftertreatment DOC temperature sensor module. Refer to Procedure 019-449
• Replace the aftertreatment particulate sensor Refer to Procedure 019-478
• Replace aftertreatment intermediate NH3 sensor. Refer to Procedure 019-479
Validation
number in the ECM.
Revision
© 2008 History
Cummins Inc., Database for applicable
Box 3005, Columbus, changes related
IN 47202-3005 U.S.A.to this fault code. Printed from QuickServe® Online.
• Refer to ECM
All Rights Reserved.Calibration Revision History Database. Last Modified: 15-Nov-2020
File: 196-t06-3911 Page 22 of 22
10 ECM calibration revision history check

Solution: S00000443
Verification
Conditions
• Connect all components.
Action
number in the ECM.
• Compare the ECM code and revision number in the ECM to the calibration revision listed in the ECM calibration
revision history for applicable changes.
Specification
• If a calibration update for this fault code is available, the ECM calibration revision must be that revision or higher.
Linked Solutions
• None
Repair
• Prior to downloading the ECM calibration, check to see that all job images and all other troubleshooting has been
documented as downloading an ECM calibration will remove the fault codes on the ECM.
• Download the updated ECM calibration code. Refer to Procedure 019-032
Validation
number in the ECM.
If all steps have been completed and no root cause has been identified, then follow the technical
escalation process.

Fault Code 3911 (Cont)

Uploaded by

Copyright:

Available Formats

You might also like

Fault Code 3911 (Cont)

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Fault Code 3911 (Cont)

Uploaded by

Copyright:

Available Formats

File: 196-t06-3911 Page 1 of 22

ISL9 CM2350 L101

Fault Code: 3911 | SPN: 5848 | FMI: 9

1 Check for primary fault codes

2 Low battery voltage

2.1 Battery load test

2.2 Fuse/distribution panel check

2.3 Ground inspection

3 Aftertreatment intermediate NH3 sensor module voltage check

3.1 Aftertreatment intermediate NH3 sensor open circuit check

4.1 OEM sensor voltage check

4.2 J1939 data link harness pin to ground short circuit

6 J1939 data link terminating resistance is incorrect

6.1 Variable geometry turbocharger actuator has incorrect J1939 terminating

6.2 Engine wiring harness has incorrect J1939 terminating resistance

6.3 OEM wiring harness has incorrect J1939 terminating resistance

7 J1939 data link harness open circuit check

8 OEM terminating resistor Ω check for the J1939 data link

9 Incorrect terminating resistance in the J1939 data link by a J1939 data

10 ECM calibration revision history check

1 Check for primary fault codes

2 Low battery voltage

2.1 Battery load test

2.2 Fuse/distribution panel check

2.3 Ground inspection

3 Aftertreatment intermediate NH3 sensor module voltage check

3.1 Aftertreatment intermediate NH3 sensor open circuit check

4.1 OEM sensor voltage check

4.2 J1939 data link harness pin to ground short circuit

6 J1939 data link terminating resistance is incorrect

6.1 Variable geometry turbocharger actuator has incorrect J1939 terminating

6.2 Engine wiring harness has incorrect J1939 terminating resistance

6.3 OEM wiring harness has incorrect J1939 terminating resistance

7 J1939 data link harness open circuit check

8 OEM terminating resistor Ω check for the J1939 data link

9 Incorrect terminating resistance in the J1939 data link by a J1939 data

10 ECM calibration revision history check

You might also like