A.

SCENARIO OFFERING SHIFT 1

Nurse 1 : good morning friends, This days the same as the previous days according to the
early morning shift activities preceded by at shift, between the nurse on
duty last night with the nurse the morning shift on today. Please report to
the night shift nurse patient's condition
Nurse 2 : Thank you for the time. okay , today i will report on patient's Tn M condition with
ischemic heart disease. As we saw the patient walked into the orchid room 8 on
Tuesday the 5th October 2020 Observation end we who stood guard last
night, the patient still claims his chest is pounding. But the previous complaint was
feeling the pulsation in the carotid artery no longer again feel the patient.
In general, the patient's condition is good, there are only a few patients looks
worried. But in terms of nutritional intake and good rest.
Nurse 1 : Does you have time to carry out cardio assessments on patients?
Nurse 2 : Yes, when the patient complained of chest palpitations, I saw the ictus cordis
visible, when palpation of the patient's chest and felt thrill and when I
auscultate it a gallop sound was heard
Nurse 1 : So what interventions have you done?
Nurse 2: Because the patient looks worried himself, I have done technical intervention
relaxation to reduce anxiety, then I have educated patients about the
importance of limiting activities, because of the patient himself admitted to
feeling tired quickly
Nurse 1: Alright, next to the doctor's therapy, did everything work?
Nurse 2 : for all advanced therapy, the patient is still given aspirin therapy. Ciprofloxacin,
and penicillin. Because the patient himself is experiencing bed rest, I think
it is necessary evaluated how the patient defecates and if indeed the patient is
unable to defecate for the next few days, I think and given a collaborative
intervention giving suppositories

B. SKENARIO OFFERING SHIFT 2

Nurse 1 : Assalamualaikum WR Wb Good morning, my friends . This morning before the

pass starts let's we open this guard operand by reading basmalah together
 (bismillahhirrohmanirrahim). For the offering shift evening I invite
you to deliver offering shift take care of the nurses in the morning shift.
Nurse 2 : Assalamualaikum, thank you for the opportunity. I will convey the general
situation 4 patient for today. 1. Mr. Lutfi (22) diagnosed with CKS Post
craniotomy Hi, the liquid therapy given is RL 30 tpm, R5 30 tpm
2. Mrs Flan (35) with a diagnosis of CHF, drug therapy aspirin the infusion is not
installed yet,
3. Mr. dipta (30) DM type Il etc. medical therapy 4. Mr. ipura (18) Diagnosis of
MEDICAL BRPN THERAPY Follow-up for the next shift put the
infusion for Mrs. Fian changes bandages for Mr. Dipta, another patient actions
such as medical therapy administered by a doctor. To Mr. Ilang try
to explain about condition and danger still want return.

C. LOOK FOR SOME ONE

Riiiinggg …………. Riiinggnggngg ………
Receptionist : Hello. Thank you for calling anggrek ward in yogyakarta hospital. This
is...............speaking. How can I help you
Patient :Hey....... (name). It’s .......... (name) calling. May I speak with Nurse Reina,
please.
Receptionist : Can you speak a little slower please. My English is not very strong.
Would you mind spelling the name please ?
Patient : oh sory, I will repeat again … I want to speak with nurse REINA
Receptionist : Okey, hang on (hold on) a moment please.
Oh I’am sorry, nurse REINA is not here at the moment, she is on
meeting now. Can you call again later ? or would you like to
leave a message ?
Patient : well, I will call her later, Thank you ......... (name).
Receptionist : okey, your welcome. Bye.
 D. MAKING APPOINTMENT
Riiiiing….. Riiingggg…..
Receptionist : Hello, thank you for calling As-Syifa Clinic. Good morning, this is (……)
speaking. How can I help you?
Client : Hi (……), I am (…..). How are you today?
Receptionist : I am fine, and you?
Client : Well, I think I am not in good condition. I have headache from last night and its
so bothering me when I went from my bed everything is like spinning. I
was hoping dr.Bima would have time to see me in this morning.
Receptionist : Im sorry to hear that, but I am afraid he is booked this morning, but I can put
you in 5 PM. Do you mind if you are waiting until this afternoon?
Client : That’s okay, thank you for your help.
Receptionist : You’re welcome (…..). See you then
Client : Thanks, bye

E. LEAVE A MESSAGE
Riiiiingggg….. Riiiiiiiiinngggggg…..
Nurse Amalia : Good Morning, Anggrek Ward here, nurse Amalia speaking. How can I help
you?
Nurse Galuh : Good morning, this is nurse Galuh from Dahlia Ward. Is nurse Bob there?
Nurse Amalia : I am sorry, i think he can’t pick your phone now, he is doing wound care for
diabetic patient. Can I take the message?
Nurse Galuh : Yes, could you ask him to call me at 085234567888. I need talk to him about my
patient. Its urgent
Nurse Amalia : Could you repeat the number please
Nurse Galuh : yes, this is my number 085234567888
Nurse Amalia : okey nurse Galuh, I will make sure nurse Bob get’s this
number as soon as possible.
Nurse Galuh : Thank you nurse Amalia. Bye
Nurse Amalia : Bye.