Robert: Hello, good day, do you answer me from IBG stores?

Wilmer: yes sir, I answer you from IBG, Wilmer is speaking to you, could you tell me your name
and how can I help you?

Robert: Ok, good morning Wilmer I need help to request a product GORRENTY

Wilmer: Excuse me, what did you say? Sorry, I didn't listen, I could repeat it again.

Robert: OK, no problem, I said I need to claim the GORRENTY for a product I buy.

Wilmer: ok, could you tell me what product it is? How long have I bought it? and what is wrong?

Robert: it's a TV, I bought it 3 years ago, it's LG brand and the fault is that I shut up and the screen
broke.

Wilmer: I see .. Looking at the purchase policies I see that the GORRENTY does not apply to your
case.

Robert: I don't understand, sorry

Wilmer: What I'm trying to say is ... the screen was damaged due to mishandling of the product
and the GORRENTY only applies to defects due to operation, also the GORRENTY for your product
is one year and I bought it 3 years ago.

Robert: Really?

Wilmer: Yes, how should I put it? I can't help you with your request.

Robert: If I understand correctly ... Thanks for your attention.

Wilmer: Ok, nice to see you have a good day.