BSBMGT517 Manage operational plan

Learner Instructions 1
(Develop an operational plan)

Submission details

Students Name

Student ID
Group
Assessor’s Name
Assessment Date/s

The assessment task is due on the date specified by your assessor. Any variations to
this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below
for details.

Performance objective

You will demonstrate skills and knowledge required to develop operational plans in
consultation with key stakeholders.

Assessment description

In response to a simulated business scenario, you will research resource

requirements and develop (or amend) an operational plan in consultation with
relevant stakeholders. As a part of the development of your plan, you will set
performance indicators, plan for contingencies, and obtain approval in accordance
with organisational requirements.

Procedure

1. Read the BBQfun assessment task 1 scenario information and additional

information provided by your assessor.
2. Write a brief summary of the BBQfun operational environment that includes:
a. an outline of the legislative and regulatory context that is relevant to
BBQfun’s operational plan
b. an outline of the BBQfun policies and procedures that directly relate to the
operational plan
c. an explanation of the role of an operational plan in achieving the
successful implementation of the e-commerce strategy

Page 1 of 4
TAD28 BSBMGT517

Version: 2.1

Implemented: July 2020

To be reviewed: July 2021

Responsibility: Head trainer

© The Wales Institute Pty Ltd

 BSBMGT517 Manage operational plan

d. a discussion of your intention to either develop a new operational plan for

BBQfun, or to amend the existing operational plan; support your
discussion with reference to different methods and models for developing
operational plans – such as methods for setting goals, outlining actions,
identifying risk and monitoring performance.
3. Research resource requirements for implementation of e-commerce
strategy and participate in consultation role-plays with relevant personnel to
determine resourcing needs. You will role-play with the:
a. Sales and Marketing Manager – prepare to discuss human resourcing
requirements
b. Technology consultant – prepare to discuss physical resourcing
requirements related to development of e-commerce website.
4. Develop an action plan for the implementation of the e-commerce strategy.
In your plan include:
a. physical resourcing (all major steps for resourcing, including procurement
of different types of resources, but not to the detail of including all
procurement steps for each resource type)
b. human resourcing (all major steps, e.g. recruiting, training,
communication)
c. timelines and milestones for implementing the e-commerce strategy
d. consultation and communication (ensure all affected staff are informed
and engagement is encouraged for all stakeholders).
Ensure plans adhere to organisational requirements set out in the scenario and
in relevant policies and procedures.
5. Develop performance indicators for operational and financial targets and
amend or develop existing operational plans to include KPIs and financial
targets related to e-commerce strategy. Develop a balanced scorecard for an e-
commerce customer service representative including three KPIs and
associated targets.
6. Identify at least three risks to the implementation of the operational plan and
develop a contingency plan for each risk (you may use the contingency plan
template provided). Risks must include:
a. one risk due to employee underperformance
b. one risk related to management of intellectual property (IP)
c. one risk due to breach of health and safety compliance responsibilities.
7. Develop a proposal for resourcing to be presented for approval to the
Operations General Manager. Include in your proposal:
a. description of proposed implementation of resourcing
b. breakdown of costs
c. benefits to organisation
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TAD28 BSBMGT517

Version: 2.1

Implemented: July 2020

To be reviewed: July 2021

Responsibility: Head trainer

© The Wales Institute Pty Ltd

 BSBMGT517 Manage operational plan

d. a list of different approaches to developing key performance indicators

e. risks to organisation by not implementing
f. outline of identified risks and contingency planning
g. description of sources of information used to develop proposal (use
internet research on technical aspects of e-commerce and importance to
retailers; use consultation, use company financial projections).
8. In a third role-play, present proposal for approval by the Operations
General Manager.
9. Submit a portfolio of your implementation documents as outlined in the
specifications below. Keep copies of your work for use in Assessment Tasks 2
and 3 and for your own records.

Specifications

You must:
● participate in three role-plays:

○ consult with the Sales and Marketing Manager

○ consult with the technology consultant
○ present the resourcing proposal for approval from the Operations General
Manager
● submit a planning portfolio, including:

○ a summary of the operational environment of BBQfun

○ action plan
○ performance indicators for operational and financial targets (in the
new/amended operational plan)
○ balanced scorecard for e-commerce customer service representative
○ proposal for resourcing.

Your assessor will be looking for:

● reading and writing skills to use workplace information to write an operational
plan that meets organisational requirements
● oral communication skills to present information in a clear and professional
manner, listen and comprehend information and confirm understanding through
questioning and active listening
● planning and organisational skills to take responsibility for developing and
implementing a plan to achieve operational goals including resource needs,
strategy development, sequencing activities, identification of risks and impact
on operational performance and generating contingency plans

Page 3 of 4
TAD28 BSBMGT517

Version: 2.1

Implemented: July 2020

To be reviewed: July 2021

Responsibility: Head trainer

© The Wales Institute Pty Ltd

 BSBMGT517 Manage operational plan

● interaction skills to communicate and empathise with stakeholders during

consultation processes and collaborate to achieve business outcomes
● numeracy skills to work with an existing budget to allocate and manage
financial resources
● knowledge of models and methods for operational plans
● knowledge of the relationship between an operational plan and organisational
objectives
● knowledge of budgeting processes
● knowledge of legislation and regulations relevant to the operational plan of the
organisation
● knowledge of intellectual property rights and responsibilities relevant to the
operational plan
● knowledge of using KPIs to develop business objectives.

Page 4 of 4
TAD28 BSBMGT517

Version: 2.1

Implemented: July 2020

To be reviewed: July 2021

Responsibility: Head trainer

© The Wales Institute Pty Ltd