EXAMPLE OF DIRECT GOOD NEWS

You will be glad to hear that we decided to replace

toys/watch with you. Because, we want you to be
completely pleased and we want you to be our regular
customer. So we are gladly willing to replace toys with
you.

EXAMPLE OF BAD NEWS

I received your letter yesterday. I’m gladly willing to
answer all your queries. When you bought the products,
you’re right to expect the high quality. We always
appreciate your returning but we need some time for
inspection.