Iqra Ahmed

013-18-0178
13-06-2020
Business communication and english composition
Assignment
Bad news letter and memo writing
Qno.01
1970 Franklin St
Oakland, CA 94612
UNITED STATES

13 June,2020.

Mrs. Lucy Caldwell

3028 Adeline St
Avira Parkway, Oakland
UNITED STATES

Dear Mrs. Caldwell

SUBJECT:RE:Thank you for your letter. Union Bank is providing value to its customers since 1919.

Union Bank is well-known for its banking services. It has always tried to serve its customers with all its
capabilities. We have received your letter for refund #7899 but we could not find any error in billing as
well as there is no bill or evidence enclosed with your letter.

Referring to above situation, we are sorry but we cannot refund your amount as per our bank policies
are clear in such situation.

However, you can contact Wilson’s Gourmet and try to find if they have billed you for items which you
have not purchase. Thank you!

Yours truly,
(signature)
Iqra Ahmed
Bank Manager
Qno.02
Memorandum
To: All Employees(ETIHAD AIRWAYS)

From: Finance Head/ Iqra Ahmed

Subject: About Annual Bonus

Date: 13 June,2020.

Greetings from finance head of etihad airways. It is informed you that the annual
bonus is going to be discontinued this year with respect from 1 july, 2020.

We are facing declining in the growth rate in our company due to lower sell of
shares. So that’s why this decision has been taken to discontinued bonus of this
year.

In this regard I really appreciate your agreement with this decision. I hope we will
enlighten our company with your best responses.
Thank you!