D M A

Define Measure Analyze

I C
Improve Control

• A problem • A problem
• List and prioritize • Monitor the
• The Customers • The Customers • Monitor the
potential causes of the improvements to ensure
• Voice of the custome • Voice of the custome improvements to ensure
problem continued and
• Critical to Quality • Critical to Quality continued and
• Prioritize the root sustainable success.
• Project targets or goal • Project targets or goal sustainable success.
causes to pursue in the • Create a control plan.
• Project boundaries or • Project boundaries or • Create a control plan.
scope Improve step • Update documents,
scope • Update documents,
• A project charter is • A project charter is • Identify how the process business process
business process
often created and agreed often created and agreed inputs (Xs) affect the and training records
and training records
upon during the Define upon during the Define process outputs (Ys). as required.
as required.
step. step.