SUPPORTIVE VISITATION SERVICES

SERVICE DELIVERY FLOW CHART

SVS Program Leader is contacted by DCP&P Caseworker, RDS, and/or

other source regarding a possible referral to SVS

SVS Program Leader schedules in-person or phone conference with

DCP&P (Caseworker and/or Supervisor) ASAP
Pre-Referral
In-person or phone conference occurs; SVS Program Leader and DCP&P Conference
determine if a referral to SVS is appropriate for the family If Needed
If Yes If No

DCP&P Caseworker DCP&P Caseworker does

moves forward with not move forward with
SVS referral process SVS referral process

DCP&P Caseworker or Supervisor completes referral package (SVS Referral

Form, SAR, and supporting documents) and forwards to the RDS for review

If complete, RDS sends If incomplete or needing

referral package to revisions, RDS returns package
SVS Program Leader to DCP&P Caseworker for
via fax or secure mail corrections and re-submission

Within 24 hours, SVS Program Leader reviews documents to

ensure accuracy and appropriateness, and contacts RDS and
DCP&P Caseworker to advise referral was received

Referral Process
Is there an opening for the family?

If Yes If No

SVS Program Leader assigns Family is placed on agency's

family to a Therapeutic
Visitation Specialist (TVS);
assignment based on
scheduling and availability
waitlist; SVS Program Leader
notifies RDS and DCP&P
Caseworker
When an opening becomes
available, SVS Program Leader
assigns family to a TVS
 Assigned TVS contacts DCP&P Caseworker via phone to
clarify and/or gather additional information about the

2 Business Days
family, including caregiver(s) and child(ren)

7 Calendar Days or Earlier

TVS contacts caregiver(s) via phone to schedule an initial
intake assessment; assessment includes caregiver(s) and
child(ren), if developmentally appropriate

Initial intake assessment occurs in-person

SVS Initial Intake Assessment is completed, location and

frequency of initial (pre-visitation plan) visits are determined,

Initial Intake
and caregiver(s) availability for visits is obtained

Assessment
Based on the initial intake assessment, family either
continues with TVS or is assigned to a Supportive Visitation
Specialist (SVS) to begin pre-visitation plan visits

Immediately following the initial intake assessment, the

assigned visitation specialist schedules the family’s
initial visitation planning meeting (VPM) with the
caregiver(s) and DCP&P caseworker; meeting details are
shared with other meeting participants--which may
include resource parents, caregivers, relatives, and other
informal and formal supports, as needed

Visitation specialist confirms child's schedule with resource parents

Based on caregiver(s) and child(ren)'s availability, visitation specialist

schedules date and time for initial visits and communicates the
schedule via phone or writing to caregiver(s), resource parent, DCP&P
Caseworker, school, and/or other applicable parties

Visitation Specialist:

1. Conducts pre-visit prep meeting with caregiver(s) and child(ren), if needed

2. Confirms visits with caregiver(s) and resource parents by phone 24 hours in
advance of each visit
Initial Visits
3. Transports child(ren) and/or caregiver(s) to visit, if needed (Pre-Visitation Plan Visits)
4. Facilitates visit
5. Conducts post-visit debrief with caregiver(s) and child(ren) separately, if
needed
6. Transports child(ren) and/or caregiver(s) from visit, if needed
7. Documents the family's visit in NJ SPIRIT within 5 business days of the visit
and in applicable agency system(s)

Note: After the initial visit, visitation specialist contacts DCP&P

Caseworker by phone to discuss how the visit went

Initial pre-visitation plan visits occur weekly, at minimum, until the VPM
is held and the family's visitation plan is developed; a VPM should occur
within 30 days of the family's initial intake assessment
 Caregiver(s) and visitation specialist determine who should participate
in the VPM, and the visitation specialist extends invitations

Prior to the VPM, visitation specialist completes the Rose Wentz Matrix
and drafts the SVS Family Visitation Plan;
documents are reviewed with the SVS Program Leader

Visitation Planning
VPM occurs with caregiver(s), visitation specialist, SVS Program
Leader, DCP&P Caseworker, and invited participants

Meeting (VPM) Visitation specialist facilitates the VPM and completes VPM forms,
including the SVS Family Visitation Plan; the family's visitation plan
outlines visitation supervision level, location, frequency, and duration

VPMs occur every 3 months, at minimum, or when a

change in visitation plan is recommended

Visits begin based on the family’s visitation plan.

Visitation supervision levels include:

Therapeutic Supervised
Supportive Supervised
Relative and/or Community Partner Supervised
Unsupervised Monitoring

Visitation Specialist:

1. Conducts pre-visit prep meeting with caregiver(s) and child(ren), if needed

2. Confirms visits with caregiver(s) and resource parents by phone 24 hours in
Ongoing Visits
advance of each visit (Post-Visitation
3. Transports child(ren) and/or caregiver(s) to visit, if needed
4. Facilitates visit Plan Visits)
5. Conducts post-visit debrief with caregiver(s) and child(ren) separately, if
needed
6. Transports child(ren) and/or caregiver(s) from visit, if needed
7. Documents the family's visit in NJ SPIRIT within 5 business days of the visit
and in applicable agency system(s)

If changes are recommended to the family's visitation supervision level, a

VPM should occur

Outcomes
Reunification Occurs:
Family Participates in
Aftercare
Aftercare services
provided based on
family's need
Services continue up
to 6 months
Services closed if
need no longer exists
Closing letter is sent
to caregiver(s) and
DCP&P Caseworker is
notified
Reunification Occurs:
Family Declines
Aftercare
Services end and
family is discharged
from program
Closing letter is sent
to caregiver(s) and
DCP&P Caseworker is
notified
Other Permanent No Permanent Outcome
Outcome is Achieved Achieved and/or SVS No
(Adoption/KLG/etc.) Longer Appropriate for
the Family
Services end and
family is discharged Services end and
from program family is discharged
Closing letter is sent from program
to caregiver(s) and Closing letter is sent
DCP&P Caseworker is to caregiver(s) and
notified DCP&P Caseworker is
notified