COMPUTER SYSTEM AND NETWORKING COMPUTER CORRECTIVE MAINTENANCE KSK 401

Lembaga Peperiksaan
Kementerian Pendidikan Malaysia

DOKUMEN PENTAKSIRAN STANDARD KOMPETENSI

(DPSK)
Untuk

KOLEJ VOKASIONAL (KV)

Kursus : SISTEM KOMPUTER DAN RANGKAIAN

Modul : COMPUTER CORRECTIVE MAINTENANCE
Kod : KSK 401
Semester : 4

Lembaga Peperiksaan
Lembaga Peperiksaan
Kementerian
Kementerian Pendidikan Pelajaran Malaysia
Malaysia
JUN 2014 JULAI 2012

Dokumen Pentaksiran Standard Kompetensi 0 © LP, JUN 2014

 COMPUTER SYSTEM AND NETWORKING COMPUTER CORRECTIVE MAINTENANCE KSK 401

FALSAFAH PENDIDIKAN KEBANGSAAN

Pendidikan di Malaysia adalah suatu usaha berterusan ke arah lebih memperkembangkan potensi individu secara menyeluruh dan
bersepadu untuk melahirkan insan yang seimbang dan harmonis dari segi intelek, rohani, emosi dan jasmani, berdasarkan
kepercayaan dan kepatuhan kepada Tuhan. Usaha ini adalah bertujuan untuk melahirkan warganegara Malaysia yang berilmu
pengetahuan, berketerampilan, berakhlak mulia, bertanggungjawab dan berkeupayaan mencapai kesejahteraan diri serta memberikan
sumbangan terhadap keharmonian dan kemakmuran keluarga, masyarakat dan negara.

KANDUNGAN
i
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Page/
Halaman

Falsafah Pendidikan Kebangsaan i

1.0 Pendahuluan 1
2.0 Hasil Pembelajaran Modul 2
3.0 Pentaksiran Hasil Pembelajaran 3
4.0 Maklumat Modul 4
5.0 Standard Kompetensi 5
6.0 Tafsiran 6
7.0 Dokumen Pentaksiran Standard Kompetensi 7
COMPUTER CORRECTIVE MAINTENANCE

ii

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PENDAHULUAN

Mesyuarat Jawatankuasa Perancangan Pendidikan (JPP) Bil. 195/2010 bertarikh 20 Disember 2010 yang dipengerusikan oleh
Menteri Pelajaran telah meluluskan TIGA (3) perkara iaitu program penjenamaan semula Sekolah Menengah Vokasional kepada
Kolej Vokasional, menambah baik kurikulum sedia ada dan memperkenalkan kurikulum bidang mengikut keperluan negara.

Mesyuarat Jawatankuasa Kurikulum Pusat Bil. 2/2011 yang dipengerusikan oleh Ketua Pengarah Pendidikan Malaysia pada Jun
2011 telah meluluskan kertas cadangan berkaitan Pentaksiran Berasaskan Standard Kompetensi Vokasional yang merupakan satu
kaedah untuk mengukur pelbagai kompetensi vokasional sebagaimana yang ditetapkan oleh Kurikulum Kolej Vokasional.

Pada 31 Jan. 2012, Lembaga Peperiksaan telah menerima kurikulum 16 kursus Kolej Vokasional Rintis hingga Tahap 3 atau 4 yang
sedang dilaksanakan pada tahun 2012 di lima belas (15) buah Kolej Vokasional Rintis dari Bahagian Pendidikan Teknik dan
Vokasional, Kementerian Pendidikan Malaysia (KPM).

Pentaksiran di Kolej Vokasional telah direkabentuk dan dilaksanakan secara Pentaksiran Berterusan (PBS) dalam dua bentuk iaitu
Pentaksiran Berterusan (PB) dan Penilaian Akhir (PA). PB dijalankan secara formatif seiring dengan proses pengajaran dan
pembelajaran. PA pula dijalankan pada minggu peperiksaan yang ditetapkan oleh kolej menggunakan instrumen dan peraturan
pemarkahan yang disediakan oleh Lembaga Peperiksaan (LP).

Dokumen Pentaksiran Standard Kompetensi (DPSK) yang dikeluarkan oleh LP dijadikan sebagai panduan untuk guru membimbing
dan mendapatkan maklumat tahap penguasaan kompetensi serta keberkesanan pengajaran dan pembelajaran dalam pembangunan
modal insan selaras dengan hasrat Falsafah Pendidikan Kebangsaan dan Objektif Kolej Vokasional untuk melahirkan murid
berkompetensi pekerjaan aras tinggi dan menepati kehendak industri serta berkompetensi usahawan.

HASIL PEMBELAJARAN MODUL

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 COMPUTER SYSTEM AND NETWORKING COMPUTER CORRECTIVE MAINTENANCE KSK 401

At the end of the module, students should be able to:-

1) Check Internal and External Computer Power Supply Devices

2) Check Computer System Unit
3) Check Computer Peripherals
4) Check Computer Storage Devices
5) Check Computer Communication Devices
6) Check Computer System Software
7) Install Software Patches
8) Monitor Corrective Maintenance Work
9) Carry Out Customer Support Services

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 COMPUTER SYSTEM AND NETWORKING COMPUTER CORRECTIVE MAINTENANCE KSK 401

PENTAKSIRAN HASIL PEMBELAJARAN

Pentaksiran hasil pembelajaran membolehkan murid dapat:

1. Menguasai pengetahuan dan kefahaman tentang teori berkaitan Computer System And Networking.
2. Menguasai pengetahuan dan kefahaman tentang prosedur atau budaya kerja yang baik dan selamat berkaitan Computer System
And Networking.
3. Mengaplikasikan pengetahuan, kefahaman dan kemahiran berkaitan Computer System And Networking.
4. Menyelesaikan masalah dan menghasilkan/menjana idea baru berkaitan Computer System And Networking.
5. Mengamalkan aspek keselamatan dan kesihatan semasa menjalankan aktiviti dibengkel serta makmal.
6. Mengintegrasikan pengetahuan, kemahiran dan nilai dalam menggunakan alat, bahan dan teknik semasa menyempurnakan
tugasan berkaitan Computer System And Networking.

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 COMPUTER SYSTEM AND NETWORKING COMPUTER CORRECTIVE MAINTENANCE KSK 401

MAKLUMAT MODUL

MODULE : COMPUTER CORRECTIVE MAINTENANCE

CODE : KSK 401

LEVEL : 2 SEMESTER 4

CREDIT UNIT : 2.0

CONTACT HOUR : 4.0 HOURS/WEEK

MODULE TYPE : VOCATIONAL

PREREQUISITE : -

CORE REQUISITE : -

STANDARD KOMPETENSI
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NAMA MODUL STANDARD KOMPETENSI

M401 M401.K1 CHECK INTERNAL AND EXTERNAL COMPUTER POWER SUPPLY DEVICES
COMPUTER CORRECTIVE
MAINTENANCE M401.K2 CHECK COMPUTER SYSTEM UNIT

M401.K3 CHECK COMPUTER PERIPHERALS

M401.K4 CHECK COMPUTER STORAGE DEVICES

M401.K5 CHECK COMPUTER COMMUNICATION DEVICES

M401.K6 CHECK COMPUTER SYSTEM SOFTWARE

M401.K7 INSTALL SOFTWARE PATCHES

M401.K8 MONITOR CORRECTIVE MAINTENANCE WORK

M401.K9 CARRY OUT CUSTOMER SUPPORT SERVICES

TAFSIRAN

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Standard Kompetensi
Perlakuan / tingkahlaku yang menunjukkan penguasaan murid yang standard dalam sesuatu tugasan / duti

Penyataan Standard Kompetensi

Satu penyataan yang menerangkan tentang perlakuan / tingkahlaku kompetensi yang standard

Penunjuk Kompetensi
Bukti yang menunjukkan murid boleh melakukan / melaksanakan / menyempurnakan / memberi respon / mengamalkan
sesuatu tugasan / duti hingga ke peringkat kompeten

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DOKUMEN PENTAKSIRAN STANDARD KOMPETENSI (DPSK)

MODULE 401 COMPUTER CORRECTIVE MAINTENANCE

STANDARD PENYATAAN STANDARD

PENUNJUK KOMPETENSI CATATAN
KOMPETENSI KOMPETENSI

M401.K1 M401.K1.1 Obtain work order (a) Interpret work order SOP can be in
instructions instructions flowchart type
CHECK INTERNAL
AND EXTERNAL (b) Implement Standard
COMPUTER POWER
Operating Procedures (SOP)
SUPPLY DEVICES

M401.K1.2 Locate power (a) Interpret floor plan

supply units
(b) Type of power supply

(a) Determine power outlet, plug

M401.K1.3 Test internal and cables
computer power
supply units (b) Use testing equipment

Confirm causes of faults

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STANDARD PENYATAAN STANDARD

PENUNJUK KOMPETENSI CATATAN
KOMPETENSI KOMPETENSI

(c) Record readings

(d) Follow service manual

instruction
(e)

M401.K1.4 Test computer (a) Identify power outage

external power
supply device (b) Ensure power outage limit

(c) Implement the testing

procedures

(d) Detect faulty connection

points
(e)
Record readings

M401.K1.5 Test external (a) Implement the testing

power source procedures

Determine all possible faulty

points of connection
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STANDARD PENYATAAN STANDARD

PENUNJUK KOMPETENSI CATATAN
KOMPETENSI KOMPETENSI
(b)

Detect faulty connection

points
(c)

M401.K1.6 Prepare service (a) Interact with authorise

report personnel

(b) Produce service report

M401.K2 M401.K2.1 Obtain work order (a) Interpret work order

CHECK COMPUTER instructions instructions
SYSTEM UNIT

(b) Implement Standard

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STANDARD PENYATAAN STANDARD

PENUNJUK KOMPETENSI CATATAN
KOMPETENSI KOMPETENSI
Operating Procedures (SOP)

M401.K2.2 Identify computer (a) Determine computer system

system unit unit to be repaired (mini
tower, desktop etc.)

(b) Locate computer system unit

to be repaired

M401.K2.3 Test computer (a) Identify any irregularities on

system unit the connections
hardware

(b) Determine computer system

hardware components

(c) Follow respective

user/service manual
instruction

(d)
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STANDARD PENYATAAN STANDARD

PENUNJUK KOMPETENSI CATATAN
KOMPETENSI KOMPETENSI
Record findings

M401.K2.4 Check boot-up (a) Interpret boot-up sequence

procedures
errors

(b) Set Basic Input Output

System (BIOS) configuration

M401.K2.5 Prepare service (a) Interact with authorise

report
personnel

(b) Produce report

M401.K3 M401.K3.1 Obtain work order (a) Interpret work order

CHECK COMPUTER instructions instructions
PERIPHERALS
(b) Implement Standard
Operating Procedure (SOP)

M401.K3.2 Identify faulty (a) Determine computer

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STANDARD PENYATAAN STANDARD

PENUNJUK KOMPETENSI CATATAN
KOMPETENSI KOMPETENSI
peripherals components
computer
peripherals (b) Determine faulty computer
peripherals

M401.K3.3 Test computer (a) Confirm causes of fault

peripherals
(b) Rectify fault

(c) Record findings

(d) Obtain computer peripheral

driver

M301.K3.4 Prepare service (a) Interact with authorise

report personnel

(b) Produce service report

M401.K4 M401.K4.1 Obtain work order (a) Interpret work order

CHECK COMPUTER instructions
instructions

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STANDARD PENYATAAN STANDARD

PENUNJUK KOMPETENSI CATATAN
KOMPETENSI KOMPETENSI
STORAGE DEVICES
(b)
Implement Standard
Operating Procedures (SOP)

M401.K4.2 Check storage (a) Identify type and function of

device
storage devices (hard disk
drive, pen drive, CD-ROM
drive etc.)
Suggested
Software
(b) Carry out storage device
 HDDScan
tests
 Hiren

(c)
Read and interpret storage
device errors

M401.K4.3 Record storage (a) Describe storage device

device condition
condition

(b) Make recommendations for

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STANDARD PENYATAAN STANDARD

PENUNJUK KOMPETENSI CATATAN
KOMPETENSI KOMPETENSI
repair/replacement

(c) Use storage device software

tools

M401.K5 M401.K5.1 Obtain work order (a) Interpret work order

CHECK COMPUTER instructions instructions
COMMUNICATION
DEVICES (b) Use Standard Operating
Procedures (SOP)

M401.K5.2 Check (a) Identify correct connection of

communication communication line in
line functionality technical manual

(b) Connect communication line

to ISP device (YES, Unifi,
Streamyx etc.)

(c) Record test result

M401.K5.3 Check (a) Test condition of connectors

communication
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STANDARD PENYATAAN STANDARD

PENUNJUK KOMPETENSI CATATAN
KOMPETENSI KOMPETENSI
device connectivity Test communication device
(b)
Record test result
(c)

M401.K5.4 Prepare service (a) Describe connection

report problems

(b) Produce report

M401.K6 M401.K6.1 Obtain work order (a) Interpret work order Suggestion
instructions instructions
CHECK COMPUTER Can combine
SYSTEM SOFTWARE (b) Use Standard Operating M401.K1 –
Procedures (SOP) M401.K6 in the
same checklist
M401.K6.2 Check computer (a) and report
Identify boot up sequence
boot-up sequence errors

(b) Set Basic Input Output

Suggestion
System (BIOS) configuration
software K6.3:

M401.K6.3 Diagnose system (a)  Windows

Use software diagnostic tools
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STANDARD PENYATAAN STANDARD

PENUNJUK KOMPETENSI CATATAN
KOMPETENSI KOMPETENSI

Read and interpret software

(b) diagnostic tools

M401.K6.4 Prepare service (a) Describe software problems

report
(b) Record irregularities/results update

(c) Produce report  Linux update

 PatchmyPC

M401.K7 M401.K7.1 Identify software (a) Analyse operating system

INSTALL SOFTWARE problems behaviour Use Linux OS for
PATCHES
software patches
(b) Analyse application system
installation
behaviour

M401.K7.2 Acquire software (a) Determine operating system

patches and application software
patches

(b) Determine availability of

software patches installation

(c) Determine location/source of

software patches

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STANDARD PENYATAAN STANDARD

PENUNJUK KOMPETENSI CATATAN
KOMPETENSI KOMPETENSI
Obtain software patches
(d)

M401.K7.3 Apply back-up (a) Carry out back-up Important !!!!

procedures procedures
Execute back-up
(b) Use back-up media process for data,
application
and OS

M401.K7.4 Apply software (a) Install software patches

patches
(b) Respond to installation
message

M401.K7.5 Configure software (a) Identify software parameters

setting Configure if
(b) Execute software settings
necessary
process

M401.K7.6 Test software (a) Carry out software tests

(b) Determine software functions

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STANDARD PENYATAAN STANDARD

PENUNJUK KOMPETENSI CATATAN
KOMPETENSI KOMPETENSI

M401.K7.7 Prepare service (a) Document software patch

report installation

(b) Produce report

M401.K8 M401.K8.1 Obtain corrective (a) Interpret work order System

MONITOR maintenance work documentation
CORRECTIVE plan (b) Interpret system (SOP and CM
MAINTENANCE documentation form)
WORK

M401.K8.2 Verify corrective (a) Identify system

maintenance work characteristics

(b) Interpret checklist

Verify report from
M401.K1 to
M401.K7
(c) Validate testing procedure

(d) Update report/form

verification

M401.K8.3 Prepare service (a) Compile record

report
(b) Produce corrective action
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STANDARD PENYATAAN STANDARD

PENUNJUK KOMPETENSI CATATAN
KOMPETENSI KOMPETENSI
work report

M401.K9 M401.K9.1 Identify customer (a) Determine service type

CARRY OUT service areas customer services guidelines
CUSTOMER
SUPPORT SERVICES (b) Determine area of service

(c) Determine customer

particulars/information

M401.K9.2 Produce survey (a) Determine type and area of

questionnaire complaints

(b) Classify complaints in

complaint logs

(c) Design survey

form/questionnaires

M401.K9.3 Conduct customer (a) Obtain customer survey

survey
(b) Use communication device

(c) Gather feedback from

customer

(d) Interact with customer

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STANDARD PENYATAAN STANDARD

PENUNJUK KOMPETENSI CATATAN
KOMPETENSI KOMPETENSI

(e) Evaluate customer feedback

M401.K9.4 Record customer (a) Compile record

feedback
(b) Produce customer feedback
record

Dokumen Pentaksiran Standard Kompetensi 20 © LP, JUN 2014