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Sales Skills Assignment

1. Why is it so important to build rapport on chat?

2. Describe 3 methods you can use to build rapport with chatters:

3. In your own words, describe the difference between personality and

engagement:

4. How does engaging with chatters help you to push the conversation to the
client’s goal?

5. Consider the following exchange between chatter and agent:

You
I want to set up a website to sell handmade shoes.

Agent
What a great idea! I love shoes. How many visitors are you expecting
to have on your site?

Is the agent’s response an example of personality or engagement? Explain

your answer.

6. Consider the following exchange between chatter and agent:

 You
I want to set up a website to sell handmade shoes.

Agent
What a great idea! I love shoes. Is that something you’ve been doing
long?

You
About 3 years now. I started making them for friends and family as a
hobby.

Is the agent’s response an example of personality or engagement? Explain

your answer.

7. A chatter is interested in setting up a travel blog. They told you they travel
quite a bit and would like to write about their experiences. What would be
some good open questions to ask in order to engage and build rapport
with them?