Appendix -I

QUESTIONNAIRE

Dcar Respondent,

I have set thc follorving questionnaire lbr thesis rcscarch of my Masters of Business Studies
degree. With great humble you arc requested to provide your information as per questions.

I rvould be grateful lbr your kind consideration, co-operation and precious time.

Personal Information

.Ulrt(.latla.tvo

Prole..ion: ............

I. Are you satisfied u,ith the lradirional banking system?

Yes () 9No
2. What t],pes ole-banking seNices are currently in use to your bank?

ATM L, C) ABBS ti SWIFT (-.)rSMS Banking

Inlernet Banking () Banking Debit Card ( ) Credir Card ( )

All the Abovc(-,)

3. What type offacilities would you like from e-bankins?

Account opening () Loan processing Q Online bill payment (

Online lirnd transf'er ( ) Online statemeilt ( )

 \

4. Whioh would you think is the most important factor ofe-banking? \

Cost( ) Reliability ( )
'lime( ) Easy accessil y()
5. \\ ould 1ou feel e-h:rrkin; securel

Yes ( ) No( ) No idea.L.)

6. Why would you feel e-banking insecu.e?

Never tried before ( ) People say so (, Fear ofunk[own ( )

I had security problem experience ( )

7. What are the e-banking tlar factors i'or you?

Card duplication ( ) Key loggers (-) Phishing emails ()

Fear ofunkoorvrl ( )

8. would you feel secue to cany paper money Rs. 50, 000/- or more in your pocket?

Yes ( ) No( ) Absolutely not (-,

9. What are the e-benking threats?

Operational threats (-J Securiry threats (-) Reputational threats(a

Legal threats (, Money laundering threats (-) Strategic theats (--I

Thank You!
 Appendix -I
QUESTIOT{NAIRI,

Dear Respondent,

I havc set the follolving questionnaire fbr thesis research of my Masters of Business Studies
degree. With great humble vou are requcsted to provide your information as per qucstions.

I would be gratelul for your kind consideration, co-operation and precious time.

Personal Inlormation
a\t) | l\ \i,i
\ame .. . ..LC:h:.y......4)r..\i).il.a..i

Address:

Profession:

l Aie you satisfied with the tuaditional banking system?

( )No

2. What types of e-banking services are cutently in use to your bank?

oryr) O ABBS ( ) swrFr tsankins

Jr<ils
Intemet Banking( ) Banking Debir Car.d (--y' Credit Card ( )
l,t t-/
All the Above ( )

3. What type ollacilities rvould you like fiom e-banking?

Account opening () Loan processing () Online bill payinent ()

Online fund transl'p(-i Online staremeL!r----.-

4. Which would you think is the most important factor ofe-banking?

Cost () Reliability ( ) Tirygq'/ Easy accessibility ()

5. Would vou feel e-hankino securel

Yes ( ) No( ) No idea g'.- 1n\1\^+ Ilo-L

6. Why would you feel e-banking insecure?

Never tried bcibrc ( ) People say so () Fear ofunknown ( )-,-,-./

I had securily problem experience ( )

7. What are the e-barlking lear factors for you?

Card duplication ( ) Key loggers ( ) Phishing emails ( )

Fear ol unkno* n(--)/

8. Would you feel securc to carry paper money Rs. 50, 000/- or more in your pooket?

No( ) Absolutely not ( )

9. Whar are the e-barrkins threats?

Operational threats (jzl Security thrcats () Iteputational threats (-f

Legal threats ( ) Money laundering threats ( ) Strategic threats ( )

Thank You!
/
Appendix -I
QUESTIONNAIRI

Dear Respondent,

I have set the lbllowiig questionrraire for thcsis research of my Masters of Business Studies
degree. With great humblc you are requested to provide your infonnation as per qucsliuns-

I would bc grateful for your kind consideralion, co-operation and precious time.

Personalllnformation

Name: |oo,)E L
t1 '

A.j,r**,..&4!.Ko-l ) B H NI.J.+.r.u.il

l. Are you satisfied wirh rhe traditional banking system?

Yes ( ) (el(i
2. What t)?es of e-banking services arc cu(ently in use to your bank?

ArM (g-z ( ytrBBS f fs-wrrr 1ffie"nting

lnternet Banking G//Banking Debit Card (/ Credit Card (l)
Allthe Above ( )

3. What type off'acilitics \r'ould you like llom e-banking?

Account opening L)/ Loan p|ocessing (L)-Online bill payment-(-J

Online fund transfcr lf Online sratement f/

 4. Which rvould you think is the mosr impoftant lactor ofe-bankins?
\
Cost( ) Reliabitiry ( ) Tnne( ) Easy accessibilitl (t/'
5. Would you leel e-banking secure?

Yes () No( ) No idea (L)-

6. Why woLrld you feel e-banking insecure?

Never tried before ( ) People say so ( ) Fear of unknown (r)-/

I had security problem expcrience ( )

7. What are the e-banking lear lacrors lor

),ou?

Card duplication ( ) Kc1, loggers (!.l phishing emails ()

Fear ofurnknorvn ()

8. Would you leel secure lo carry papcr money Rs. 50. 000/_
or more in your pocket?

Yes ( ) No (U--- Absolutely not ( )

9. What are lhe e-banking threats?

Operational threats ( ) Security tlrreats (1,/ Reputational threals ( )

Legalthrears ( ) Money laundering threats ( ) Strategic threats ()

Thank You!
I
Appendix -I
QUESTIONNAIRE

Dear Respondent,

Ihave set the lollowing questionnaire lor thesis

research of my Masters of Business studies
degree. With greet humblc
)'.ou are requested to provide your. information as per questions.

I would be gratelul lbr your kind considerationl co_operation

and precious time.

Personal Infomation

Nu,",
'4$.1!,6hr.-r
Aaa..r., ... !!:[:1
Profession: . ,ra,S:A .. ..

l. Are you satisfied with the traditional banking system?

Yes ( )

2. Whal types ofe-banking services are currentll. in use your

to bank?

^,lM v./ I rABB\ I ) \u 'l q--/SV s go,rkinp

Inr.nrcr Banking gr,/ BJrling Dchil ( ird_.ya Creoir CarJ 1 I

Allthe Above ( )

3. What t),pe offacilities would you like f.rom e_banking?

Aicount openrngCif Lo?n process,ng ( I Urlinc bill p"r,n"n, t/

Online lund transt'er
!/ onlirc statement (:/
 Which would you think is rhe most impotanr lacror
ofe_banking?

Cost ( ) Roliability ( ) Tine L) Easy accessibiiity (_),

5. Would you feel e-banking secure?

v""d No( ) No idea ( )

Wh1, would 1,ou feel e-banking insecure?

Never tried belbrc () people say so () Fear of unknown ()

I had security problcm expericnce ( )

7. What are the e-banking fear thctorc for.vou?

Card duplication () Key loggcls ( ) Phishing emails ()

Fear ofunkno\.n ( )

8. Would you feel secure to caray paper lnone), Rs. 50, 000/_
or more in vour pocket?

Yes () *""tn' Absolutely nor ( )

9. What are rhe e-banking threats,?

Operational threats (r' Security rhreats{*}/ Rcputatjonal threals ( )

Legal threats () Moncv laundering threats ( ) Strategic threats (

Thank You!
 Appendix -I
QUESTIONNAIRE

Dear Respondent,
l
I have set the following qr.restionnaire lor thesis research of my Masters
of Business Studics
degree. With great humble you are requested to provide your infbrmation
as per questions.

I would be gmteful fbr your kind consideration, co-operation and precious time.

Personal Infonnation

Prot'"..ion: ......3

Yes () ( )l.l o

2. What typcs ofe-banking services are currently in use to your bank?

ArM\L.f (WBS Ur-wtFr J)xfrs Bankinc

tntetnet aanki)"1'/Ban;r,, o"Au C^p9>4n Cura f .1

Allthc Above ( )

3. What b?e offaoilities would you like from e-banking?

Account opening ( ) Loan processing ( ), Oj+6ti| palntent

transe)U/
t/r r z/
Online fund Orrfirre statement
4. Which would you th;nk is the mosr intporrant factor ofe-banking?
\
Cost( ) Rcliabilit) ( ) Timt),, Easy accessibilit{;}-,

5. Would you feel e-banking secure?

Yes ( ) No idea ( )
^{)/
6. Why rvould you lcel e-banking insecure?

Never tried befbre () People say so ( Fear of unknown ()

I had security problern
"rprri"r-r"gyj/
7. What are the e-banking lear t'actors for you l
Card duplication ( ) Key loggers () Phishing emailrJ/
Iear ofunklown ( )

8. Would you leel secule to carr) paper money Rs. 50, 000/- or more in your pocket?

Yes ( ) Absolutely nor ()

9. What are rhe c-barlkin8 thteats?

Operational threats () Security threa!{y'I/ Repurational threars ( )

Legal threats ( ) Moncy laundcring threats ( ) Stmtegic threais ( )

Thank You!
/
Appendix - I
QUESTIONNAIRE

Dear Respondent,

I have set the fbllo\\ing questionnaire for thesis research of mv Masters of Busincss Studies
degrec. With great humble vou are requested to provide
yolrr infbrmation as per questions.

I would be grateful for your kind consideration, co-operation

and precious time.

Personal Information

,"," .1')*!ir. .,&di

Add**, .[+J.1,-,.J...,...
nl
Prot'ession : .l,l.q. t.t.l'..,.:...1.............
\'"
l. Are you satisfied rvith the lraditional banking system?

Yes ()

What types ofc-banking services are currently in

use to your bank?

ATM.(-) (J-ABBS I)SWIFT \1f'Ms Banking

Internet Banking( )- Bankin8 Debit Car6f,f- Credit Card ( )

AiltheAbove ( )

3. What type oflacilities rvould you Iike from e_bankino?

Account opening g), Loan processing$ Online bill payment h--

Online fund transfer (_I, Online sratemenrtf
4. Which would you think is the most impofiant factor of e-banking?

Cost ( Reliability{-')
.- Time () Easy accessibilit}, ( )
)

5. Would you feel e-banking securc?

Yes.Ly' No( ) No idea ( )

6. Why would your fiel e-banking insecurc?

Never tried before ( ) People say so ( ) Fear of unknowr(-)-/

I had security problem experience ( )

7. What are lhe e-banking fear lacloN fbr -vou?

Card duplicaiion ( ) Key loggers () Phishing emails

Fear of unkno*n'( )

8. Would you feel secure to carry paper money Rs. 50, 000/- or more in your pocket?

Yes ( ) No( ) Absolutely not{-jr-l

9. What are the e-banking threais?

Operational threats"(,)-'-' Security threats-(J- Reputational threats ( )

Legal threats ( ) Money laturdering threats ( ) Shategic threats ( )

Thank You!
/
Appendix -I
QUESTIONNAIRE

Dear Respondent,

I have set the following questionnaire lbr thesis research of my Masters of

Business studies
degree. With great humble you are requested to provide your
information as per quostions.

I would be grateful fur your kind consideration. co-operation

and precious time.

Personal Information

N",,", ...r-vrrlq. Lv(...

laaress: ...A{6.L:.....

Yrot rsion, ..6a*($.

1. Are you satisfied $ith rhe n.aditional banking system?

Yes ( ) ,g("
What typcs ofe-banking scrviccs are currenlly in use to your
bank?

AIM (9-- (J,ABBS (JSWrrT (y'SMs Bankins

Inlernet Banking () Banking Debit Card () Credit Card ( )

All thc Above (.y'

3. What t],pe offacilities rvould you like frorn e_banking?

Account opening () Loan processing () Online bill payment (

Online tilnd rransfer () Online statement (-/

4. Which would you think is the most imporrant factor oie-banking?

Cost( ) Reliabiliry ( ) f ime( ) Easy accessibiliry L)y'

5. Would you leel e-banking secure?

rc"{ No( ) No idea ( )

6. Why would you feel e-banking insecure?

Never tricd before () People sa) so ( ) Fear ofunknown (..)r'

I had security problem experience ( )

7. What are the e-barlking lear factors for you?

Card duplication ( ) Key loggeN () Phishing emails (/

Fear of unkno* n ( )

8. Would you f'eel securc lo carrv paper money Rs. 50, 000/- or more in your pocket?

Yes ( ) *"a/ Absolutely not (. )

9. \\hat are the e-banking threats?

Operational threats () Securit), threars () Reputational threats ( )

Legal threats ( ) Money laundering threats (.,/Strategic thr.eats 1 ;

Thank Yorr !
I Appendix -I
QUESTIONNAIRE

Dear Respondent,

I have set the ]-ollowing questionnaire for

thesis rcsearch of mv Masters of Business
Studies
degree. With great hLrmble you are requested
to provide your information as per questions.

I rvould be grateful lor your kind considcration,

co_operation and precious time.

Personal Information

Nu.", ... 5.r.4.e\..Ih{r'

Address: ...M/.3-.

Profession j .b.6ll,(U. ......

i. Are you satisfied u,ith rhe traditional bankinB
sysrem?
./
Yes (r
UlX"
2. What types ofe-banking services aae currently ir use to your bank?

ATM( ) ( )ABtsS ( )SWII-.T ( )SMSBanking

Intcrnet Banking ( ) Banking Debir Card () Crcdir Card ( )
All the Above...!/

i. What type oflacililics wolrld you Iike lrom c_bankins?

/\ccoJnl un.,Dtrp( ) I oa proce..ing I r Onlinc oill pa)me l I J

Online fund tl.unsl'er I ) nnline,latcmenl I

\,1_
4. which \\,ould you think is the most important f'actor ofe-banking?

( osl {I Rclirh irr rr lime t' ) Easy accessibility

5. Would you 1'ee1 e-banking secure?

Yes ( ) N" C,Y/ No idea ()

6. Why would you feel e-banking insecure?

Never tded before ( ) People say so ( ) Fear ofunknown ()

I had security problem experience (,)

7. What are lhe c-banking l'ear lactors 1br you?

Card duplication ( ) Key loggcrs ( ) ehishing emails ( /

Fear of unknown ()

8. Would you leel securc to carr) paper money Rs. 50, 0001 or rnore in your pocket?
/
Yes( ) xo(/ Absolutely not ( )

9. \\rhar are the e-banking thrcats? ,/

Operationcl threat. r' qecur,ty rhre:l.rl Renulalional thredls ( )

Legal threats () Money laundering threats ( ) Strategic threats ( )

Thank You!
 7

I
Appendix -I
QUESTIONNAIRE

Dear Respondent,

I have set the following questionnaire lbr thesis

research of m), Masters of Business studies
degree. With great humble you arc requested to provide
your infonnation as per questions.

) rruuld be grarelul ror )oLrr k;,tJ considcrlion.

co.,,peralion ilnd preciL,J. ltme.

Personal Information

Nunle, ... kq.r-".... . F=:r1 4

L ,

Address: ......f!lhqgrJ.U........ ....

Profession:
7. antKe y--
I. Arc you satisfled \\,ilh the traditional banking s).stem?

Yes () t)No
2. What types ofe-banking services are currentl\ in use
to vour bank?

ATM( ) ( )ABBS ( )SwrFl. ( )SMSBanking

Intcrner Banking () Banking Debir Card ( ) Credit Card ( )

All the Above (_!-

3. What type offacilities rvould you like from e_banking?

Account opening () Loan processing () Onjine bill paymcnt ( )

Orrline fund transfer (-j.- Online statement ()

t
1. Which would you think is the mos! impo.tant factor ofe_banking?

Cost( ) Retiabiliry (+ Iime(j Easy accessibiliry ( )

5. Would you fbel e-banking secure?

Yes() No (+' No idea ( )

6. Why wouid you feel e-banking insecure?

Never tried beforc ( ) People say so ( ) Fear of unknown (u)r

I had securitl, problem experience (,

7. What are the e-banking fear iactors lbr you?

Card duplicarion () Ke1, Ioggers (J phishing crnails ( )

Ferr oiunkr or'rrr l

8. Would you Ilel secLfe ro carrv paper money Rs. 50, 000/_ or more in your pocket?

Yes ( ) No LJ-- Absolutely nor ()

9. What are the e-banking threars?

Operational threars e Secul.it), threats (-)- Reputational threats ( )

Legal threars(+ Money laundefing threats ( ) Stategic threats ( )

Thank You!
I
Appendix -I
QUESTIONNAIRE

Dear Respondent,

I havc set the lollowing questionnaire ibr thesis r.esearch of my Masters of B!6iness Studies
degree. With great humble you are requested to provide your information as per questions.

I would be gratelul for youl kind considcration, co-operation and precious timc.

I'ersonal Infbrmation

ron
",
....11 P,::... ...9:..l.. :.,. :. :.t..4..........

Address:

lrott..ion: ..fl f.llk.t

1. Are you satisfied with the traditional banking system?

Yes ( ) (.) o

2. What typcs ofe-banking services are currentlv in use to your bank?

ATM e) (-)ABBS ( ) SWIFT (, SMS Banking

Internel Banking (+ Banking Debit Card (*) Credit Card (. )

Allthe Above ( )

What type oflacilities would you like from e-banking?

Account opening () Loan processing () Online bili payment (.)

Online fund transler (+ Online statement (rr'
4. Which would you rhidk is the most impotrant factor ofo-bdnkins?

Cost () Reliability ( ) Time (-f Easy accessibiliry ( )

5. Would you feel e-banking secure?

Yes ( ) No ('l No idea ( )

Wh), would ),ou f'eel e-banking insccure?

Ncver tried betbre () People say so () Fear ofunknown (.)

I liad security problem experience ( )

7. What are the e-barlking ttar lactors fbr ),ou?

Card duplication ( ) K<1 lngger. r: Phi.hinS erncils ( )

F'ear ofunknorvn ( )

8. Would you leel secure to carr\.laper monev Rs. 50, 000/- or morc in lour pocket?

Yes ( ) No( ) ,{bsolutely not (g

9. What are the e-bankiig threats?

Operational threats () Securiry threats (.-i Reputational thrcats ( )

Legal threats (-}- Money laundering threals ( ) Strategic threats ( )

Thank You!