PREFERENCES

Sonali, S., & Kaur, H. (2020). The human factor: The critical importance of effective teamwork

and communication in providing quality and safe care. Journal of Clinical

Engineering, 45(3), 150-154. doi:10.1097/JCE.0000000000000404

ABSTRACT

Effective teamwork is necessary for each organizations. One organization can turn its traditional

operation into high-productivity firm by realizing important of teamwork and positive aspect.

The author intended to show relationship between effective team and efficient way to

communicate with patient, some way to improve communication and importance of teamwork.

In addition, efficient teams and communication are built by three basic components: SBAR

(Situation-Background-Assessment-Recommendation), debriefing and SOAP (Subjective-

Objective-Assessment-Plan). This study aimed at patient care personnel who are directly interact

to patients. Some questionnaires and interviews were used to collect date from 200 healthcare

employees followed by criteria such as people working in surveyed hospital Amritsar, permanent

employees and employees whose age were older than 18 years. Those questionnaires were filled

individually without announcement. Results of this article confirmed that the level of patient care

improved by teamwork and communication. However, there were some issues with quality of

nursing. The nursing staffs were reported that they tend to leave after theirs shift was over. The

reason of this situation was that they felt frustrated with a ton of documentations of patients. The

author also gives some suggestions to enhance ability of teamwork and communication:

managers should encourage team member to speak and share their point of view, conflict among

employees should not affect to organization or workers know how to handle amount of working

tasks in order to finish on time. Finally, the author concludes that improving effective teamwork
and communication can be attributed by increasing the efficiency and confident of staffs, patients

and doctors.