batch is returned to the supplier or the supplier can, at the request of the customer, sort out the

conforming from non-conforming product on the customer's site.

The employment of an AQL is also used by some companies under the mistaken belief that
trying to eliminate all defects is too costly.

Slide 5: Fitness for purpose/use

First used by Juran, 1988

“How well a product or service does what it is supposed to do. “

To avoid over & under specification of products & services
Categories:
1.quality of design,
2.quality of conformance
3. abilities and field service.

Presenter notes:

Joseph Juran - management consultant specializing in managing for quality.

Overspecification can greatly add costs.

Satisfying customers and creating customer enthusiasm through understanding their needs and
future requirements is the crux of TQM and strategic process improvement.

Slide 6: Quality of Design

“Involves designing quality characteristics into a product or service.”

Ford VS Ferrari

Presenter notes: Quality from a consumers perspective .

Products and services are designed with intentional differences in quality to meet the different
wants and needs of individual consumers. A Mercedes and a Ford truck are equally “fit for use,”
in the sense that they both provide automobile transportation for the consumer, and each may
meet the quality standards of its individual purchaser.