Soal Ulangan Telephone Handling

1. Chandra        : Hello, It’s Chandra. Can I help you?

Bams            : Can I talk to Mr. Budi?
Chandra        : Sure, _______
   A.  He is in a meeting now                                                 C.  Just a moment, please
   B.  Any message?                                                               D. Call him later

2. Customer Service   : Customer service, This is, Linda speaking, Can I help you?
Arda                       : I am Arda, I want to activate online banking on my phone.
Customer Service    : ..........._________
Arda                         : Sure, 088865742345

   A.  Can I have your number?                                             C. Where is your phone?

    B.  What is your number?                                                  D. How much is your number

3. Aryo           : Good morning.This is Aryo calling.May I talk to Mr.Agus,please?

Receptionist : ............... I'll try to put you through to Mr.Agus at his office.

A. It's all right

B. Hold the line,please
C. Who's speaking,please!
D. Sorry to keep you waiting

4. Operator : Subsription Division,Tempo Magazine.Can I help you?

Caller     : Yes,I'd like to subscribe to Tempo.
Operator : Yes,ma'am............................
Caller     : This susan Olivia

A. Can I talk to Susan Olivia

B. Shall I call You with your last name?
C. May I know who's calling ,please?
D. Can you tell me her name,please?

5. Caller : Hello....................................?
Nita  : I'm sorry,he is out .Could you call back at four?
Caller : All right.Thank you

A. Could you speak to Mr.Aziz,please?

B. Can I take a message from you
C. Could I speak to Mr.Aziz,please?
D. Would you like to call him again
 6. Doni : Hello ........................................?
Iwan : Yes,speaking
Doni : I need some information about the product you launched yesterday

A. Could you tell me about your product ,please

B. Who's speaking
C. Could I speak to Mr.Iwan,please
D. Could you put me through to Doni

7. Sandi          : Good morning. This is Sandi. May I talk to Mr.Zaenal,please?

Receptionist : ...................I'll try to put you through to Mr.Sandi at his office.

A. Hold the line,please

B. Sorry to keep you waiting
C. Who's speaking,please
D. Yes,I'm speaking

8. Taufiq : Happy Travel,taufiq speaking

Olga  : Hello,Mr.taufiq.This is Olga..................
Taufiq : Oh,yes,Miss Olga.I hope you and your family will have a wonderful time.
Olga   : Thank you.We are very excited.

A. I am sad to tell you the truth

B. I liked to talk about the ticket service
C. I am disappointed with the service last night
D. I am calling to confirm my trip to Disneyland

9. Andre  : I need to book a room for this weekend. May I know the rate?
Banu    : ........... And which room would you like to have, single or double?
Andre  : Sure. My name is Andrea Thomas and I'd like single room,please.

A. Will you put me through Mr.Brown?

B. Can I talk to the manager?
C. May I leave a message?
D. May I know who's speaking?

10. Receptionist : Good morning.What can I do for you,sir?

Guest          : I'd like to talk to the Personnel Manager,please.
Receptionist : ....................?
Guest          : Yes. My name is Hendarto.

A. May I have your name C. Have you met him before

B. Could you call him later D. Have you made an appointment
 Soal Ulangan Personal Invitation

Text di bawah ini digunakan untuk menjawab nomor 1 dan 2.

Please join us
as we celebrate our
40th Anniversary
Rahmat and Wati Juminten
Friday, May 7th
6.30p.m -10.OOp.m
Pondok Indah, South Jakarta
(Dinner is available)
RSVP 65412397
(Nanang/ Nini/ Nita)

1. The type of the party above is …

A. Birthday Party
B. Graduation Party
C. Marriage Party
D. New year party
E. Ceremonial new house party

2. The purpose of the invitation text above is…?

A. To tell an good relationship
B. To describe a certain party
C. To persuade people to have marriage
D. To invite people to join the party
E. To share the happiness

Text di bawah ini digunakan untuk menjawab nomor 3 dan 4.

Dear Bianca Jodie,

Time counted so fast
Let’s celebrate new year’s eve together!
Sunday, December 31st
9 p.m. until drop
at Dragonfly Bar
Jln Gatot Subroto
Sincerely,
Hannah

3. What is the purpose of the invitation text above?

A. To make a new relation
B. To spend time together
C. To have conversation with old friend
D. To reunite with old friends
E. To celebrate the new year’s eve
4. From the invitation text above, we can say that?
A. Bianca and Hannah have not good relationship
B. Bianca Jody invites Hannah to celebrate new year’s eve together
C. The Dragonfly Bar is not at Jln. Gatot Subroto
D. The party started from 9 p.m.
E. The party ended at midnight

Text di bawah ini digunakan untuk menjawab nomor 5 dan 6.

Glad if you can attend and laugh with us in

Graduation Party
In respect of our Daughter’s perseverance and persistence
Isyana Sarasvati has graduated from an Msi
(Master of Science from Bandung Institute Technology)
Accompany with us on
Sunday, Mei 30, 2019 at 8 p.m.
The Suite Room, Hermitage Hotel.
Afgan and Melly Goeslaw
RSVP 65412397

5. Who is graduated from Bandung Institue Technology?

A. Afgan
B. Melly Goeslaw
C. Isyana Sarasvati
D. Afgan’s son
E. Afgan and Melly Goeslaw

6. Based on the invitation text above, we can conclude that…

A. Melly Goeslaw is Isyana’s daughter
B. The party will be held in Hermitage Hotel
C. The party ended at 8 p.m
D. The party is to celebrate Isyana’s Birthday
E. Afgan and Melly Goeslaw have been graduate from Bandung Institute Technology

Text di bawah ini digunakan untuk menjawab nomor 7 dan 8.

Dear all committees of Smart Competition 2018,

Invite you in last meeting of this event
On Monday, August 30, 2018
6 – 8 p.m.
AL.A.D room, third floor
for head of division, please prepare your progress on this event and for those who have idea,
don’t forget to
deliver it in the meeting.
Sincerely,
M Dani Aulia

7. Where is the meeting of smart competition 2018 take place?

A. AL.A.D room, third floor
B. M Dani’s house
C. Not yet announced
D. Committee’s room
E. Meeting’s room

8. From the invitation text above, we can say that …

A. It is the final meeting
B. M Dani Aulia is the project manager of Smart Competition 2018
C. M Dani Aulia is invited to join smart competition 2018 meeting
D. The meeting will be ended on 6 p.m
E. The meeting will be held in AL.A.D room, first floor

Text di bawah ini digunakan untuk menjawab nomor 9.

Mr. & Mrs. Kenedy

Glad to invite you to come
The marriage of their daugther
Chelsea Islan
To
Argavi Koto
at Alila Villas Uluwatu Hotel, Bali
on Friday, 1 November 2018
Started on 1 p.m
Please RSVP before 30 October to Rahmat
There will be Maroon 5 performance
We wait your presence.

9. The fact from the invitation text above is…

A. The Chelsea islan and Rahmat will get married on Bali
B. Mr & Mrs. Kenedy are celebrating their marriage in Alila Villas Uluwatu Hotel
C. You can inform Argavi Koto to attend the event
D. There will be Maroon 5 performance on that wedding party.
E. Rahmat is Kenedy’s son

Text di bawah ini digunakan untuk menjawab nomor 10 dan 11

Dear Gigih,
Due to the English Debate Competition 2018 event on 1 December 2018, at Dubai, please
come to the selection of
English Debate Competition 2018. The top three students will become UPN’s Delegate and
compete with others top
students in the world. I believe that you have the quality to pass the selection.
Best regards,
Arum Sekarwage

10. What is the purpose of the invitation text above?

A. To invite Arum attend the selection of English Debate Competition 2018
B. To invite Gigih join the internal selection process
C. To invite someone join the English Debate Competition 2018 at Dubai
D. To inform Gigih the selection of English Debate Competition 2018
E. To invite someone join the internal selection process
11. “The top three students will become UPN’s delegate and compete with others…” The
underlined word has
synonym to …
A. Participate
B. Watch
C. Register
D. See
E. Having Teamwork

Text di bawah ini digunakan untuk menjawab nomor 12

To all members of UPN Society Petroleum Engineer Student Chapter

I would like to remind you to come the weekly meeting on Wednesday, 23 August 2018,
from 7 p.m until 9 p.m in
our meeting room. There will be some souvenir from Bali.
Best regards,
Ravino Ichsan

12. Based on the invitation text above, the following statements are false, except …
A. The meeting held every week
B. Every week, Ravino Ichsan gives a souvenir from Bali to all members of UPN Society
Petroleum Engineer
Student Chapter
C. The meetings always held on Wednesday
D. The meeting always held in meeting room
E. Ravino Ichsan is the president of UPN Society Petroleum Engineer Student Chapter

Read the following text to answer questions number 13 and 14.

Mr and Mrs. Joseph Sembiring Invite you to share the joy of the marriage uniting their
daughter Alice Sembiring To Jeffry Sitorus Friday, the thirthteenth of June two thousand and
eight At three o'clock in the afternoon Gajah Wong Restaurant JI. Affandi Yogyakarta
13. The purpose of the text is to invite you ....

    A. To attend Mr and Mrs Sembiring's marriage

    B. To unite Alice an Jeffry in a wedding party
    C. To attend Alice and Jeffry's wedding party
    D. To marry with Mr and Mrs Sembiring

14. Which statement is TRUE based on text?

    A. The party will be held on june 13th, 2008

    B. Jeffry Sitorus is Mr. and Mrs. Joseph Sembiring's son
    C. The party will be sponsored by Gajah Wong Restaurant
    D. Mr. and Mrs. Joseph Sembiring will celebrate their anniversary

Read the following text to answer questions number 15 and 16.

 YOU ARE INVITED!
GARDEN PARTY

BIRTHDAY PARTY FOR LARAS SUHITO

SATURDAY, 14 MARCH 2017
2 P.M.
SUHITO HOME
(KM-IF! 1 NO. 13, ClGANJUR, JAKARTA)
RSVP LARAS SUHITO
15. Where is the party?

    A. At a garden
    B. School
    C. Kahfi Residence
    D. Suhito Home

16. The party will be held ....

    A. In the morning

    B. In the afternoon
    C. In the evening
    D. At night

Read the following text to answer questions number 17 to 18.

Please join us 
In celebrating the graduation of: 
YUNIAR BESTIANA, M.Ed. 
Sunday, November 30th, 2017 
at 8 p.m. 
Abdul Wahid Avenue 56 Bondowoso 
Mr. and Mrs. Sudjiatmojo Please 
RSVP by November 28th, 2017 
Desi - 085739999789
17. Which statement is true based on the text?

    A. Mr. and Mrs. Sudjiatmojo held this party for themselves
    B. Yuniar Bestiana has just finished her postgraduate study
    C. People should call Desi to see Yuniar Bestiana
    D. This party will be held for Desi

18. "In celebrating the graduation of" The underlined word has closest meaning with ....

    A. Blame
    B. Honor
    C. Deny
    D. Neglect

Read the following text to answer questions number 19 and 20.

Soft and sweet, a state of bliss
Our mommy-to be is expecting a girl
Let's shower Desi Bestiana with love
Friday, December 19th, 2017
At 4 p.m.
RSVP by December 16th, 2017-11-27
Aditya - 083855576876
19. From the text we can infer that ....

    A. Desi Bestiana is going to deliver a baby

    B. The party will be held in the morning
    C. Desi Bestiana has delivered a baby boy
    D. Desi Bestiana is a mother to be

20. Our mommy to be is expecting a girl What does the underlined word mean?

    A. Recognizing
    B. Admitting
    C. Confessing
    D. Waiting for