Consumer Products
& Services
Consumer Products & Services
Industry Overview Brief
Examine every aspect of your business to streamline
processes, decrease costs, and deliver maximum value.
Take a new look at your business and let our proven methods help you become
more efficient, cost-effective, and secure.
Whatever you produce—food,
beverages, household durables or
non-durables—you’re facing a highly
competitive business environment
with ever-increasing consumer
choices. Companies must differentiate
and compete for brand loyalty by
appealing to lifestyle preferences and
demographics, while maintaining
profitability. And with regulatory
compliance becoming a requirement
just to stay in business, companies are
struggling to conform.
How do you keep up? Team with
specialists that can help you
achieve operational excellence
and chart a course through the
challenges. With extensive
industry experience,
Xerox Global Services
helps streamline business
processes, improve customer
loyalty and response rates,
avoid non-compliance, and
decrease operational costs.
There’s a new way to look at it.®
Our deep cross-industry
expertise gives us the
knowledge to create
best practice models
to help companies
streamline document-
related processes. From accessing
critical information to maximizing
the value of their IT assets, we help
Consumer Products companies take a
new look at the way they do business
—and offer custom solutions that make
them more efficient, cost-effective,
and secure.
Our approach helps manufacturers
connect with their sales channels
in innovative ways—through
communications that improve consumer
experience, increase response rates,
and reduce cost. We also drive tangible
value through business process
improvements in key functions like
human resources, cash collection,
accounts payable, vendor dispute
resolution, enterprise records manage-
ment, compliance, and litigation.
Julie Dorey
VP Retail and Consumer Products
Xerox Global Services
 For information about our Consumer
Products services, contact us at
Industry Overview Brief: Consumer Products & Services www.xerox.com/consumer

A wide range of relevant services. Industry Insights

Customer Communications Consumer Products & Services
Increases response rates for all your customer and marketing support materials trends
and all your sales channels, while decreasing program development cycle-time.
Many companies claim they generate
Finance and Accounting
personalized communications, but
Improves the dispute resolution process through streamlined document
very few add relevance, which is
management within the AR function, resulting in fewer deductions and write-offs,
what drives the increase in response
and ultimately higher customer satisfaction. Streamlines and automates document
rates. Research has proven that
flow for the AP function, resulting in lower costs, faster resolution of all customer
personalized communications
inquiries, and easy access for a complete audit trail.
targeted at smaller, more relevant
Records Management segments deliver:
Services and technology to classify, store, access, and manage disposition of • 34% faster response rate
electronic and hard-copy records—to protect record integrity, meet retention
• 32% increase in overall revenue*
and destruction schedules, and safeguard sensitive content. This helps mitigate
corporate risk and increase compliance with regulatory and statutory mandates,
while decreasing operational costs. Personalized
Human Resources
A document management solution to support resource lifecycle management in
HR. From the process of on-boarding through off-boarding, this solution will
32% communications
deliver an increase
in overall revenue.*

allow customers to define and manage their required documents, resulting in

reduced risk regarding employee litigation.
By automating manual processes,
Office eliminating paper documentation,
Services to help you manage your document output and infrastructure in the and providing a central, searchable
office including break-fix and help desk support for all your locations. Optimize repository of invoices, a leading
office document output costs and workflow throughout your enterprise. food producer was able to free AP
Document Production, Publishing, Mailroom, and Fulfillment personnel to keep up with growing
Streamline operations, lower document production costs, and enhance business invoice volumes resulting from
communications across your enterprise. expansion.

The Bioterrorism Preparedness and

Online Knowledge Sharing Response Act of 2002 requires food
To help you stay informed about the latest developments relating to Consumer Products and beverage producers to keep
business processes, we’ve made white papers, case studies, and research papers available records that determine both the
online. Find these and more at www.xerox.com/consumer. source of the product and where it
White Papers: was distributed (One Up and One
• Enterprise Records Management: Demand for a Comprehensive, Compliant ERM Down). These records must be
Program is Clear—the Methodologies and Road Map for Universal Success are Not available to the FDA upon request
• Adjustments in America’s Corporate Hiring Process: Reducing Operations Cost within 4 hours during normal
and Minimizing Litigation Risk business hours, or within 8 hours on
• Leveraging Customer Information to Drive Measurable Results in Revenue Growth weekends or evenings.
and Loyalty: The Power of Personalization and Relevance
*Source: Broudy and Romano
• Applying Document Capture and Retrieval Technology in Accounts Payable
© 2006 XEROX CORPORATION. All rights reserved. XEROX® and There’s a new way to look at it.® are registered trademarks of XEROX CORPORATION.
All other brand names are trademarks of their respective owners. 01/06 610P719510A