‫‪15/1‬‬ ‫ﺃﻭ ﺇﻡ – ﺁﻱ‬ ‫ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ ﺍﻹﻳﺠﺎﺑﻲ‬ ‫‪240302‬‬

‫ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ ﺍﻹﻳﺠﺎﺑﻲ‬

‫ﻗﺎﺋﻤﺔ ﺍﶈﺘﻮﻳﺎﺕ‬
‫ﺍﻷﻫﺪﺍﻑ‬ ‫•‬

‫ﺳﺒﺐ ﺃﻫﻤﻴﺔ ﻫﺬﺍ ﺍﻟﻨﻤﻮﺫﺝ‬ ‫•‬

‫ﺛﻘﻞ ﻛﻞ ﻣﻦ ﺟﻮﺍﻧﺐ ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ ﻟﺪﻯ ﺍﻟﻌﻤﻼﺀ‬ ‫•‬

‫ﺃﻭﻟﻰ ﺍﳌﻌﺎﻳﻴﺮ ﺍﳌﻄﻠﻮﺑﺔ ﻟﺘﺮﻙ ﺍﻧﻄﺒﺎﻉ ﺟﻴﺪ ﻟﺪﻯ ﺍﻟﻌﻤﻼﺀ‬ ‫•‬

‫ﺍﻟﻌﻘﻮﻝ ﺍﻟﺴﺒﻊ ﻭﺍﻟﺘﻌﺒﻴﺮﺍﺕ ﺍﻟﺴﺒﻊ‬ ‫•‬

‫ﻓﺤﺺ ﺍﳌﻬﺎﺭﺓ‬ ‫•‬

‫ﻗﺎﺋﻤﺔ ﺍﻟﺘﻐﺬﻳﺔ ﺍﻟﺮﺟﻌﻴﺔ‪.‬‬ ‫•‬

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 ‫‪15/2‬‬ ‫ﺃﻭ ﺇﻡ – ﺁﻱ‬ ‫ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ ﺍﻹﻳﺠﺎﺑﻲ‬ ‫‪240302‬‬

‫ﺍﻷﻫﺪﺍﻑ‬ ‫•‬
‫ﻋﻘﺐ ﺍﻻﻧﺘﻬﺎﺀ ﻣﻦ ﻫﺬﺍ ﺍﻟﻨﻤﻮﺫﺝ‪ ،‬ﺳﻮﻑ ﺗﺘﻤﻜﻦ ﻣﻦ‪:‬‬

‫ﻭﺻﻒ ﺍﻷﺷﻴﺎﺀ ﺍﻟﺘﻲ ﻳﺤﻜﻢ ﺍﻟﻌﻤﻼﺀ ﻋﻠﻴﻬﺎ ﻣﻨﺬ ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ‪ ,‬ﻭﻣﺪﻯ ﺍﻟﺜﻘﻞ ﺍﻟﺬﻱ ﻳﻮﻟﻮﻧﻪ ﻟﻬﺬﻩ ﺍﻷﻣﻮﺭ‪.‬‬ ‫•‬
‫ﻭﺻﻒ ﺍﳌﻌﺎﻳﻴﺮ ﺍﳋﻤﺲ ﺍﳌﻄﻠﻮﺑﺔ ﻟﺘﺮﻙ ﺍﻧﻄﺒﺎﻉ ﺟﻴﺪ ﻓﻲ ﻧﻔﺲ ﺍﻟﻌﻤﻴﻞ‪.‬‬ ‫•‬
‫ﺍﻟﻘﻴﺎﻡ ﲟﻬﺎﻡ ﻣﻬﻨﺪﺱ ﺍﻻﺳﺘﻘﺒﺎﻝ ﻭﺗﺮﻙ ﺍﻧﻄﺒﺎﻉ ﺃﻭﻝ ﺟﻴﺪ ﻟﺪﻯ ﺍﻟﻌﻤﻼﺀ‪.‬‬ ‫•‬

‫ﺳﺒﺐ ﺃﻫﻤﻴﺔ ﻫﺬﺍ ﺍﻟﻨﻤﻮﺫﺝ‬ ‫•‬

‫"ﻻ ﺗﻮﺟﺪ ﻓﺮﺻﺔ ﺛﺎﻧﻴﺔ ﻟﺘﺮﻙ ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ" – ﻣﺠﻬﻮﻝ‬
‫ﲢﺘﺎﺝ ﺇﻟﻰ ﺍﻟﻜﺜﻴﺮ ﻣﻦ ﺍﻟﻮﻗﺖ ﻭﺍﳉﻬﺪ ﻟﻠﺘﻐﻠﺐ ﻋﻠﻰ ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ ﺍﻟﺴﻲﺀ‪ ،‬ﻭﻟﺬﺍ ﻓﺈﻧﻪ ﺇﺫﺍ ﻣﺎ ﺃﻣﻜﻨﻚ ﺗﺮﻙ‬
‫ﺍﻧﻄﺒﺎﻋﹰﺎ ﺃﻭﻝ ﺟﻴﺪﺍ ﹰ ﻣﻨﺬ ﺍﻟﺒﺪﺍﻳﺔ‪ ،‬ﻓﺴﻮﻑ ﺗﻮﻓﺮ ﺍﻟﻜﺜﻴﺮ ﻣﻦ ﺍﻟﻮﻗﺖ ﻭﺍﳉﻬﺪ‪.‬‬
 ‫‪15/3‬‬ ‫ﺃﻭ ﺇﻡ – ﺁﻱ‬ ‫ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ ﺍﻹﻳﺠﺎﺑﻲ‬ ‫‪240302‬‬

‫ﺛﻘﻞ ﻛﻞ ﻣﻦ ﺟﻮﺍﻧﺐ ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ ﻟﺪﻯ ﺍﻟﻌﻤﻼﺀ‬ ‫•‬

‫ﻋﻨﺎﺻﺮ ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ ﻟﺪﻯ ﺍﻟﻌﻤﻼﺀ‬

‫(‪%‬‬ ‫)‬ ‫‪ :‬ﺍﻟﺘﻌﺎﻣﻞ‪ ،‬ﻭﺗﺴﺮﻳﺤﺔ ﺍﻟﺸﻌﺮ‪ ،‬ﻭﺍﻟﺰﻱ ﺍﳌﻮﺣﺪ‬ ‫‪ ‬ﺍﳌﻈﻬﺮ‬

‫(‪%‬‬ ‫)‬ ‫‪ ‬ﺍﻷﺳﻠﻮﺏ ‪ :‬ﺍﻟﺘﺤﻴﺔ‪ ،‬ﻭﺍﳉﻠﺴﺔ‪ ،‬ﻭﻟﻐﺔ ﺍﳉﺴﺪ‪ ،‬ﺍﻟﺦ‪.‬‬

‫(‪%‬‬ ‫)‬ ‫‪ :‬ﺍﺳﺘﺨﺪﺍﻡ ﺍﻟﻜﻠﻤﺎﺕ‪ ،‬ﻭﺍﻟﻨﺒﺮﺓ‪ ،‬ﻭﺗﻌﺒﻴﺮﺍﺕ ﺍﻟﻮﺟﻪ‪.‬‬ ‫‪ ‬ﻃﺮﻳﻘﺔ ﺍﳊﺪﻳﺚ‬

‫(‪%‬‬ ‫)‬ ‫‪ ‬ﻣﺤﺘﻮﻯ ﺍﳊﺪﻳﺚ ‪ :‬ﺍﳌﺎﺩﺓ‪ ،‬ﻭﺃﻥ ﺗﻘﻮﻝ ﻣﺎ ﺗﻌﻨﻴﻪ‪.‬‬

‫ﻳﻘﻮﻟﻮﻥ ﺃﻥ ‪ 80‬ﺑﺎﳌﺎﺋﺔ ﻣﻦ ﺍﻧﻄﺒﺎﻉ ﺍﻟﻌﻤﻴﻞ ﺍﻷﻭﻝ ﻳﺄﺗﻲ ﻣﻦ ﻣﻈﻬﺮﻙ ﻭﺃﺳﻠﻮﺑﻚ‪ ،‬ﻭﺑﻐﺾ ﺍﻟﻨﻈﺮ ﻋﻤﺎ ﺗﻘﻮﻝ‪،‬‬
‫ﺇﺫﺍ ﻣﺎ ﻛﺎﻥ ﻣﻈﻬﺮﻙ ﺳﻴ ﹰﺌﺎ‪ ,‬ﻓﻠﻦ ﻳﺸﻌﺮ ﺍﻟﻌﻤﻴﻞ ﺑﺎﻻﺭﺗﻴﺎﺡ ﻭﻫﻮ ﻳﻮﻛﻞ ﺇﻟﻴﻚ ﲟﻬﻤﺔ ﺧﺪﻣﺔ ﺳﻴﺎﺭﺗﻪ‪ .‬ﲢﻘﻖ‬
‫ﻣﻦ ﻣﻈﻬﺮﻙ ﻭﺃﺳﻠﻮﺑﻚ ﻓﻲ ﻛﺎﻓﺔ ﺍﻷﻭﻗﺎﺕ ﻭﺍﺗﺮﻙ ﺃﻧﻄﺒﺎﻋﺎ ﹰ ﺃﻭﻟﻴﺎ ﹰ ﺟﻴﺪﺍﹰ‪ ،‬ﻭﻋﻨﺪﻫﺎ ﻓﻘﻂ ﺳﻴﻘﺪﺭﻙ ﺍﻵﺧﺮﻭﻥ‪،‬‬
‫ﻭﺑﺎﻟﺘﺎﻟﻲ ﻳﻘﺪﺭﻭﻥ ﻫﻮﻧﺪﺍ‪.‬‬
 ‫‪15/4‬‬ ‫ﺃﻭ ﺇﻡ – ﺁﻱ‬ ‫ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ ﺍﻹﻳﺠﺎﺑﻲ‬ ‫‪240302‬‬

‫ﺻﺤﻴﻔﺔ ﺍﻟﺘﺤﻘﻖ ﻣﻦ ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ‬

‫ﺍﻻﻧﻄﺒﺎﻋﺎﺕ ﺍﻷﻭﻟﻰ ﺍﳌﺜﺎﻟﻴﺔ ﻭﺍﻟﻔﻌﻠﻴﺔ‬

‫ﻗﺎﺭﻥ ﻣﺎ ﺑﲔ ﺍﻧﻄﺒﺎﻋﻚ ﺍﻷﻭﻝ ﻛﻤﻬﻨﺪﺱ ﺍﺳﺘﻘﺒﺎﻝ ﻭﺍﻧﻄﺒﺎﻋﻚ ﺍﻷﻭﻝ ﺍﻟﻔﻌﻠﻲ ﻭﺗﻌﺮﻑ ﻋﻠﻰ ﺍﻟﻨﻘﺎﻁ‬
‫ﺍﻟﺘﻲ ﻳﻨﺒﻐﻲ ﻋﻠﻴﻚ ﺍﻟﻌﻤﻞ ﻋﻠﻰ ﺗﻌﺰﻳﺰﻫﺎ‪.‬‬

‫ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ ﺍﳌﺜﺎﻟﻲ‬

‫ﲢﻘﻖ ﻣﻦ ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ ﻣﻦ ﺧﻼﻝ ﻟﻌﺐ ﺍﻷﺩﻭﺍﺭ ﺍﺨﻤﻟﺘﻠﻔﺔ‬

‫ﺍﻟﻌﻮﺍﻣﻞ ﺍﻟﺘﻲ ﺗﺆﺛﺮ ﻋﻠﻰ ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ‬
‫ﺗﻌﺒﻴﺮﺍﺕ ﺍﻟﻮﺟﻪ‪ ،‬ﻭﻧﻈﺮﺓ ﺍﻟﻌﲔ‬ ‫•‬ ‫ﺗﺴﺮﻳﺤﺔ ﺍﻟﺸﻌﺮ‬ ‫•‬
‫ﺍﳌﻈﻬﺮ ﺍﳋﺎﺭﺟﻲ‬

‫ﻣﺎﺫﺍ ﺗﻘﻮﻝ‪ ،‬ﺍﺳﺘﺨﺪﺍﻣﻚ ﻟﻠﻜﻠﻤﺎﺕ‪.‬‬ ‫•‬ ‫ﺍﳌﻜﻴﺎﺝ )ﺍﻷﻧﺜﻰ (‪ ,‬ﻭﺍﳊﻼﻗﺔ )ﻟﻠﺮﺟﻞ(‬ ‫•‬
‫ﺍﻟﺪﺍﺧﻠﻲ‬

‫ﻧﺒﺮﺓ ﺍﻟﺼﻮﺕ‪ ،‬ﻭﻃﺮﻳﻘﺔ ﺍﳊﺪﻳﺚ‬ ‫•‬ ‫ﺍﻟﺰﻱ ﺍﻟﺮﺳﻤﻲ ﻭﺍﻻﻛﺴﺴﻮﺍﺭﺍﺕ‬ ‫•‬

‫ﺍﻷﺳﻠﻮﺏ ) ﺍﻟﺘﺤﻔﻴﺰ‪ ،‬ﺍﻟﺜﻘﺔ ﺑﺎﻟﻨﻔﺲ‪،‬‬ ‫•‬ ‫ﻃﺮﻳﻘﺔ ﺍﻟﺘﻌﺎﻣﻞ‪ ،‬ﻭﺍﻷﺳﻠﻮﺏ‪ ،‬ﻭﺍﻟﻠﻮﻥ‬ ‫•‬
‫ﻭﺍﻹﻳﺠﺎﺑﻴﺔ(‬ ‫ﺍﳉﻠﺴﺔ‪ ،‬ﻭﻃﺮﻳﻘﺔ ﺍﳌﺸﻲ‪ ،‬ﻭﻃﺮﻳﻘﺔ ﺍﻟﻮﻗﻮﻑ‪.‬‬ ‫•‬
‫ﺍﻹﺗﻴﻜﻴﺖ‬ ‫•‬ ‫ﺍﻟﻌﻄﺮ‬ ‫•‬

‫ﺍﻟﻨﻘﺎﻁ ﺍﻟﺘﻲ ﲢﺘﺎﺝ ﺇﻟﻰ ﺗﻌﺰﻳﺰ‬ ‫ﺍﻟﻨﻘﺎﻁ ﺍﳉﻴﺪﺓ‬

‫ﻛﻴﻒ ﺗﺘﺮﻙ ﺍﻧﻄﺒﺎﻉ ﺃﻭﻝ ﻣﺜﺎﻟﻲ‬

‫‪15/5‬‬ ‫ﺃﻭ ﺇﻡ – ﺁﻱ‬ ‫ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ ﺍﻹﻳﺠﺎﺑﻲ‬ ‫‪240302‬‬

‫ﺻﺤﻴﻔﺔ ﺍﻟﺘﺤﻘﻖ ﻣﻦ ﺍﳌﻬﻨﻴﺔ‬

‫ﺿﻊ ﺩﺍﺋﺮﺓ ﺃﻭ ﻣﺜﻠﺚ ﺃﻭ ﻋﻼﻣﺔ ‪ X‬ﻓﻲ ﺍﳌﺮﺑﻊ ﺍﳌﻨﺎﺳﺐ‪.‬‬

‫‪    ‬‬ ‫ﺍﻟﺮﻗﻢ ﺍﻟﺒﻨﺪ ﺍﻟﺬﻱ ﻳﺘﻢ ﺍﻟﺘﺤﻘﻖ ﻣﻨﻪ‬

‫ﻫﻞ ﺃﻧﺖ ﻭﺍﺛﻖ ﻣﻦ ﻣﻬﺎﺭﺍﺕ ﺍﻻﺳﺘﻘﺒﺎﻝ ﻟﺪﻳﻚ‬ ‫‪1‬‬
‫ﺩﻭﻣﺎ ﺑﺎﳌﻮﺍﻋﻴﺪ؟‬
‫ﻫﻞ ﺗﻠﺘﺰﻡ ﹰ‬ ‫‪2‬‬
‫ﺩﻭﻣﺎ ﻋﻠﻰ ﻧﻈﺎﻡ ﻭﻧﻈﺎﻓﺔ ﺍﳌﻜﺎﻥ ﺍﶈﻴﻂ ﺑﻚ؟‬
‫ﻫﻞ ﲢﺎﻓﻆ ﹰ‬ ‫‪3‬‬
‫ﻫﻞ ﺗﻌﺎﻣﻞ ﺍﳉﻤﻴﻊ ﺳﻮﺍﺳﻴﺔ ﺩﻭﻥ ﲢﻴﺰ؟‬ ‫‪4‬‬
‫ﻫﻞ ﲢﻴﻲ ﺍﻵﺧﺮﻳﻦ ﺑﺎﺑﺘﺴﺎﻣﺔ؟‬ ‫‪5‬‬
‫ﻫﻞ ﺗﻘﺮﺃ ﺍﻟﻜﺘﺐ ﻭﺍﺠﻤﻟﻼﺕ ﻭﻫﻞ ﻟﺪﻳﻚ ﻣﺨﺰﻭﻥ ﻛﺒﻴﺮ ﻣﻦ ﻣﻮﺍﺩ ﺍﳊﺪﻳﺚ؟‬ ‫‪6‬‬

‫ﻫﻞ ﲡﻴﺐ ﻋﻠﻰ ﺍﻟﻬﺎﺗﻒ ﻣﺎ ﺃﻥ ﺗﺴﻤﻊ ﺍﳉﺮﺱ؟‬ ‫‪7‬‬

‫ﻫﻞ ﲡﻌﻞ ﻟﺒﺴﻚ ﻣﺘﻨﺎﺳﺒﺎ ﹰ ﻣﻊ ﺍﻟﺰﻣﺎﻥ‪ ،‬ﻭﺍﳌﻜﺎﻥ‪ ،‬ﻭﺍﳌﻨﺎﺳﺒﺔ؟‬ ‫‪8‬‬
‫ﻫﻞ ﺗﻌﺮﻑ ﺃﻥ ﺑﻌﺾ ﺍﻷﺷﺨﺎﺹ ﻳﻜﻮﻧﻮﻥ ﻓﻲ ﺑﻌﺾ ﺍﻷﺣﻴﺎﻥ ﻓﻲ‬ ‫‪9‬‬
‫ﺣﺎﻟﺔ ﺣﺰﻥ‪ ،‬ﺃﻭ ﻳﺼﻌﺐ ﺍﻟﺘﻌﺎﻣﻞ ﻣﻌﻬﻢ؟‬
‫ﻫﻞ ﲢﺎﻓﻆ ﻋﻠﻰ ﻟﻐﺔ ﺍﻟﻌﲔ ﻣﻊ ﺍﻟﻌﻤﻴﻞ ﺣﺘﻰ ﻭﺇﻥ ﻟﻢ ﻳﺮﻕ ﻟﻚ ﺍﻟﻌﻤﻴﻞ؟‬ ‫‪10‬‬

‫ﻫﻞ ﲢﺎﻭﻝ ﺗﺬﻛﺮ ﺃﺳﻤﺎﺀ ﺍﻷﺷﺨﺎﺹ ؟‬ ‫‪11‬‬

‫ﻫﻞ ﲡﻴﺐ ﻋﻠﻰ ﺍﻵﺧﺮﻳﻦ ﻣﺎ ﺃﻥ ﻳﻮﺟﻪ ﺍﳊﺪﻳﺚ ﺇﻟﻴﻚ؟‬ ‫‪12‬‬
‫ﺩﻭﻣﺎ؟‬
‫ﻫﻞ ﺗﻌﺮﻑ ﺃﻥ ﺍﻷﺷﺨﺎﺹ ﻳﺮﺍﻗﺒﻮﻧﻚ ﹰ‬ ‫‪13‬‬
‫ﻫﻞ ﲢﺎﻭﻝ ﺟﻌﻞ ﺍﻵﺧﺮﻳﻦ ﻳﺸﻌﺮﻭﻥ ﺑﺎﻻﺭﺗﻴﺎﺡ؟‬ ‫‪14‬‬
‫ﻳﻮﻣﻴﺎ؟‬
‫ﹰ‬ ‫ﻫﻞ ﺗﺸﻌﺮ ﺑﺎﻟﺴﻌﺎﺩﺓ ﻓﻲ ﺍﻟﻌﻤﻞ ﻭﺍﳌﻨﺰﻝ‬ ‫‪15‬‬
‫ﻫﻞ ﲢﺎﻭﻝ ﺍﺧﺘﺒﺎﺭ ﻧﻔﺴﻚ ﻣﻦ ﻭﻗﺖ ﺇﻟﻰ ﺁﺧﺮ؟‬ ‫‪16‬‬
‫ﻫﻞ ﲢﺎﻭﻝ ﺃﻻ ﲡﻌﻞ ﺍﻟﻨﺎﺱ ﻳﻨﺘﻈﺮﻭﻧﻚ؟‬ ‫‪17‬‬
‫ﻫﻞ ﲢﻴﻲ ﻛﻞ ﻭﺃﻱ ﻣﻦ ﺍﻟﻌﻤﻼﺀ ﻓﻲ ﻣﺤﻞ ﺍﻟﻌﻤﻞ؟‬ ‫‪18‬‬
‫ﻫﻞ ﺗﺘﺤﺪﺙ ﻛﺜﻴﺮﹰﺍ ﺩﻭﻥ ﺩﺍﻉ؟‬ ‫‪19‬‬
‫ﻫﻞ ﲢﺎﻭﻝ ﺍﳊﻔﺎﻅ ﻋﻠﻰ ﺍﺑﺘﺴﺎﻣﺘﻚ ﻓﻲ ﺟﻤﻴﻊ ﺍﻟﻈﺮﻭﻑ؟‬ ‫‪20‬‬
‫ﻫﻞ ﺗﻌﺮﻑ ﻭﻇﻴﻔﺘﻚ ﻭﺍﻟﺸﺮﻛﺔ ﺍﻟﺘﻲ ﺗﻌﻤﻞ ﻟﺼﺎﳊﻬﺎ؟‬ ‫‪21‬‬
‫ﻫﻞ ﺗﺨﺪﻡ ﺍﻷﺷﺨﺎﺹ ﺍﻟﺬﻳﻦ ﻳﻨﺘﻄﺮﻭﻧﻚ ﺑﺘﺮﺗﻴﺐ ﺍﻟﻮﺻﻮﻝ؟‬ ‫‪22‬‬
‫ﻫﻞ ﺗﺮﺍﻋﻲ ﺍﻟﻄﺮﻳﻘﺔ ﺍﻟﺘﻲ ﺗﺘﺤﺪﺙ ﺑﻬﺎ‪ ،‬ﻭﺗﻘﻒ ﺑﻬﺎ‪ ،‬ﻭﲡﻠﺲ ﺑﻬﺎ؟‬ ‫‪23‬‬
‫ﻫﻞ ﺗﺮﺍﻋﻲ ﺍﻷﺷﺨﺎﺹ ﻓﻲ ﻣﺤﻴﻂ ﺍﻟﻌﻤﻞ ﻭﻫﻞ ﲢﺎﻭﻝ ﲡﻨﺐ ﻋﺪﻡ ﲡﺎﻫﻠﻬﻢ؟‬ ‫‪24‬‬

‫ﻫﻞ ﺗﻮﺩﻉ ﺍﻟﻌﻤﻼﺀ ﺑﺎﺑﺘﺴﺎﻣﺔ؟‬ ‫‪25‬‬

‫‪15/6‬‬ ‫ﺃﻭ ﺇﻡ – ﺁﻱ‬ ‫ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ ﺍﻹﻳﺠﺎﺑﻲ‬ ‫‪240302‬‬

‫‪    ‬‬ ‫ﻫﻞ ﺗﻨﻮﻉ ﻣﻦ ﻣﻬﺎﺭﺍﺗﻚ ﻭﻣﺼﻄﻠﺤﺎﺗﻚ ﻟﺘﻮﺍﻓﻖ ﺍﻟﺰﻣﺎﻥ ﻭﺍﳌﻜﺎﻥ ﻭﺍﳌﻨﺎﺳﺒﺔ؟‬ ‫‪26‬‬
‫ﻫﻞ ﺗﺨﻄﻮ ﻓﻲ ﺧﻄﻮﺍﺕ ﻭﺍﺛﻘﺔ ﻭﺭﺷﻴﻘﺔ ﻋﻨﺪ ﺍﻟﺴﻴﺮ؟‬ ‫‪27‬‬
‫ﻣﺴﺘﻘﻴﻤﺎ؟‬
‫ﹰ‬ ‫ﻫﻞ ﺗﺒﻘﻲ ﻇﻬﺮﻙ‬ ‫‪28‬‬
‫ﻫﻞ ﺗﺘﺤﺪﺙ ﺑﺒﻂﺀ ﻭﻫﺪﻭﺀ؟‬ ‫‪29‬‬
‫ﺩﻭﻣﺎ ﺃﻥ ﻟﻚ ﺍﺑﺘﺴﺎﻣﺔ ﺟﻤﻴﻠﺔ؟‬
‫ﻫﻞ ﻳﺨﺒﺮﻙ ﺍﻵﺧﺮﻭﻥ ﹰ‬ ‫‪30‬‬
‫ﻫﻞ ﺃﻧﺖ ﻭﺍﺛﻖ ﻣﻦ ﻃﺮﻳﻘﺔ ﺣﺪﻳﺜﻚ؟‬ ‫‪31‬‬
‫ﻫﻞ ﺗﺨﻄﻂ ﻟﻨﺸﺎﻃﺎﺕ ﺍﻟﻴﻮﻡ؟‬ ‫‪32‬‬

‫ﻫﻞ ﺗﺮﺗﺪﻱ ﺍﻟﻜﺜﻴﺮ ﻣﻦ ﺍﻻﻛﺴﺴﻮﺍﺭﺍﺕ؟‬ ‫‪33‬‬

‫ﺗﻠﻴﻔﻮﻧﻴﺎ ﻣﻘﺪﻣﺎ ﹰ‬
‫ﹰ‬ ‫ﻋﻨﺪﻣﺎ ﻳﺒﺪﻭ ﻭﺃﻧﻚ ﻗﺪ ﺗﺄﺧﺮﺕ ﻋﻠﻰ ﻣﻮﻋﺪ ﻣﺎ‪ ،‬ﻫﻞ ﺗﺘﺼﻞ‬ ‫‪34‬‬
‫ﻹﺧﻄﺎﺭ ﺍﻟﺸﺨﺺ ﺍﻟﺬﻱ ﺳﻮﻑ ﺗﻠﺘﻘﻲ ﺑﻪ ﻟﺘﺨﺒﺮﻩ ﺑﺘﺄﺧﺮﻙ؟‬
‫ﺩﻭﻣﺎ ﻋﻠﻰ ﻧﻈﺮﺗﻚ ﺍﻟﻼﻣﻌﺔ ﻭﺍﻟﻮﺩﻭﺩﺓ ﻭﺍﳌﺮﺣﺔ؟‬
‫ﻫﻞ ﲢﺎﻓﻆ ﹰ‬ ‫‪35‬‬
‫ﻋﻨﺪﻣﺎ ﻳﻄﻠﺐ ﻣﻨﻚ ﺃﻥ ﺗﻘﻮﻡ ﺑﺸﻲﺀ ﻣﺎ‪ ,‬ﻫﻞ ﺗﻌﻴﺪ ﺍﻟﻄﻠﺐ ﻟﻠﺘﺄﻛﺪ ﻣﻨﻪ؟‬ ‫‪36‬‬
‫ﻫﻞ ﲢﺎﻭﻝ ﲡﻨﺐ ﺍﻹﻃﺎﻟﺔ ﻓﻲ ﺍﳊﺪﻳﺚ ﻋﺒﺮ ﺍﻟﻬﺎﺗﻒ؟‬ ‫‪37‬‬
‫ﻋﻨﺪﻣﺎ ﺗﺘﺤﺪﺙ‪ ،‬ﻫﻞ ﺗﻨﻬﻲ ﺟﻤﻠﺘﻚ ﺑﻮﺿﻮﺡ؟‬ ‫‪38‬‬
‫ﻫﻞ ﳝﻜﻨﻚ ﺍﻻﻋﺘﺬﺍﺭ ﺑﺼﺪﻕ ﺇﺫﺍ ﻣﺎ ﻛﻨﺖ ﻏﻴﺮ ﻣﻬﺬﺏ ﻣﻊ ﺷﺨﺺ ﻣﺎ؟‬ ‫‪39‬‬
‫ﻫﻞ ﻳﺨﺒﺮﻙ ﺍﻵﺧﺮﻭﻥ ﺑﺄﻧﻚ ﺗﺒﺚ ﺍﻟﻄﺎﻗﺔ ﻓﻲ ﺍﻟﻐﺮﻓﺔ ﻣﺎ ﺃﻥ ﺗﺪﺧﻠﻬﺎ؟‬ ‫‪40‬‬
‫ﻫﻞ ﲤﺘﻠﻚ ﻣﻌﺮﻓﺔ ﻛﺎﻓﻴﺔ ﲟﻨﺘﺠﺎﺕ ﺷﺮﻛﺘﻚ؟‬ ‫‪41‬‬
‫ﻋﻨﺪﻣﺎ ﺗﺘﻌﺮﺽ ﻟﻨﻜﺴﺔ‪ ،‬ﻫﻞ ﲢﺎﻭﻝ ﺍﺳﺘﻐﻼﻝ ﺍﳌﻮﻗﻒ ﻋﻠﻰ ﺍﻟﻨﺤﻮ ﺍﻷﻣﺜﻞ ﻋﻠﻰ ﺍﻟﻔﻮﺭ؟‬ ‫‪42‬‬
‫ﺩﻭﻣﺎ ﻋﻠﻰ ﺍﳌﻈﻬﺮ ﺍﳌﺮﺗﺐ ﻓﻲ ﺍﳌﺎﻛﻴﺎﺝ ﻭﺗﺴﺮﻳﺤﺔ ﺍﻟﺸﻌﺮ‪ ،‬ﻭﻋﻠﻰ‬
‫ﻫﻞ ﲢﺎﻓﻆ ﹰ‬ ‫‪43‬‬
‫ﻧﻈﺎﻓﺔ ﺛﻴﺎﺑﻚ‪ ،‬ﻭﺗﻘﻠﻴﻢ ﺃﻇﺎﻓﺮﻙ‪ ،‬ﻭﺗﻠﻤﻴﻊ ﺣﺬﺍﺋﻚ؟‬
‫ﻋﻨﺪ ﺍﻟﺘﺤﺪﺙ ﻣﻊ ﺍﻵﺧﺮﻳﻦ ﻫﻞ ﺗﺄﺧﺬ ﺩﻭﺭ ﺍﳌﺴﺘﻤﻊ ﻓﻲ ﺍﻟﻌﺎﺩﺓ؟‬ ‫‪44‬‬
‫ﻫﻞ ﻳﺨﺒﺮﻙ ﺍﻵﺧﺮﻭﻥ ﺑﺄﻧﻚ ﺗﻠﻬﻤﻬﻢ ﺍﻟﺜﻘﺔ؟‬ ‫‪45‬‬
‫ﻋﻨﺪﻣﺎ ﺗﻔﻌﻞ ﺷﻴ ﹰﺌﺎ‪ ،‬ﻫﻞ ﲢﺪﺩ ﺃﻫﺪﺍﻓﹰﺎ ﻭﺍﺿﺤﺔ ﳌﺎ ﺗﺮﻳﺪ ﺃﻥ ﲢﻘﻘﻪ؟‬ ‫‪46‬‬
‫ﻋﻨﺪﻣﺎ ﺗﺨﻄﺮ ﻟﻚ ﻓﻜﺮﺓ ﻟﻠﻘﻴﺎﻡ ﺑﺄﻣﺮ ﻣﺎ‪ ،‬ﻫﻞ ﺗﻘﻮﻡ ﺑﺬﻟﻚ ﻋﻠﻰ ﺍﻟﻔﻮﺭ؟‬ ‫‪47‬‬
‫ﻫﻞ ﺗﺘﺄﻗﻠﻢ ﻣﻊ ﺍﻟﻈﺮﻭﻑ ﻭﻓﻖ ﺍﻟﺰﻣﺎﻥ ﻭﺍﳌﻜﺎﻥ ﻭﺍﳌﻨﺎﺳﺒﺔ؟‬ ‫‪48‬‬
‫ﻫﻞ ﺗﻔﻜﺮ ﻓﻴﻤﺎ ﺗﺮﻳﺪ ﻣﻦ ﺍﻵﺧﺮﻳﻦ ﺃﻥ ﻳﻔﻌﻠﻮﻧﻪ؟‬ ‫‪49‬‬
‫ﻫﻞ ﺗﻌﺘﻘﺪ ﺃﻥ ﻟﺪﻳﻚ ﺍﺑﺘﺴﺎﻣﺔ ﺟﻤﻴﻠﺔ ﻋﻨﺪ ﺍﻟﻨﻈﺮ ﻓﻲ ﺍﳌﺮﺁﺓ؟‬ ‫‪50‬‬
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‫ﺩﻋﻮﻧﺎ ﻧﻀﻊ ﻣﻠﺨﺺ ﺑﻨﺘﺎﺋﺞ ﺻﺤﻴﻔﺔ ﺍﻟﺘﺤﻘﻖ ﻣﻦ ﺍﳌﻬﻨﻴﺔ‬

‫‪ 1‬ﺃﺩﺧﻞ ﻋﺪﺩ ﺍﻟﺪﻭﺍﺋﺮ‪ ،‬ﻭﺍﳌﺜﻠﺜﺎﺕ‪ ،‬ﻭﻋﺪﺩ ﻋﻼﻣﺎﺕ ‪X‬‬ ‫‪‬‬ ‫‪‬‬ ‫‪‬‬ ‫‪‬‬ ‫‪‬‬
‫ﻓﻲ ﺑﻨﻮﺩ ﺻﺤﻴﻔﺔ ﺍﻟﺘﺤﻘﻖ ﻓﻲ ﺍﳉﺪﻭﻝ ﺍﳌﻮﺟﻮﺩ ﺑﺄﻋﻠﻰ‬ ‫‪O‬‬

‫‪ 2‬ﺍﺿﺮﺏ ﻋﺪﺩ ﺍﻟﺪﻭﺍﺋﺮ ﻓﻲ ‪ ،10‬ﻭﻋﺪﺩ ﺍﳌﺜﻠﺜﺎﺕ ﻓﻲ ‪،5‬‬ ‫‪X‬‬

‫ﻭﻋﺪﺩ ﻋﻼﻣﺎﺕ ‪ X‬ﻓﻲ ﺻﻔﺮ‪ ،‬ﺃﺩﺧﻞ ﺍﺠﻤﻟﻤﻮﻉ ﻓﻲ ﺧﺎﻧﺔ ﺍﺠﻤﻟﻤﻮﻉ‪.‬‬ ‫ﺍﺠﻤﻟﻤﻮﻉ‬

‫‪ 3‬ﺣﻮﻝ ﺍﻷﺭﻗﺎﻡ ﺍﳌﻮﺟﻮﺩﺓ ﻓﻲ ﺧﺎﻧﺔ ﺍﺠﻤﻟﻤﻮﻉ ﻋﻠﻰ‬

‫ﺍﻟﺮﺳﻢ ﺍﻟﺘﺎﻟﻲ‪ ،‬ﻭﺃﻭﺻﻞ ﻣﺎ ﺑﲔ ﺍﳋﻄﻮﻁ‪.‬‬
‫‪4‬‬

‫ﺍﻟﺪﺭﺍﺳﺔ ‪‬‬

‫ﺍﻻﺑﺘﺴﺎﻡ‬ ‫‪‬‬
‫‪‬‬ ‫ﺍﻟﺴﺮﻋﺔ‬

‫‪‬‬ ‫ﺍﻟﺬﻛﺎﺀ ‪‬‬

‫ﺍﻹﺧﻼﺹ‬
‫‪15/8‬‬ ‫ﺃﻭ ﺇﻡ – ﺁﻱ‬ ‫ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ ﺍﻹﻳﺠﺎﺑﻲ‬ ‫‪240302‬‬

‫ﺍﳌﻌﺎﻳﻴﺮ ﺍﳋﻤﺲ ﺍﻟﻼﺯﻣﺔ ﻟﺘﺮﻙ ﺍﻧﻄﺒﺎﻋﹰﺎ ﺟﻴ ﹰﺪﺍ ﻟﺪﻯ ﺍﻟﻌﻤﻴﻞ‬ ‫•‬

‫ﺍﳌﻌﺎﻳﻴﺮ ﺍﳋﻤﺲ ﻟﺘﺤﻘﻴﻖ ﺍﻟﻨﺠﺎﺡ ﺍﻟﺸﺨﺼﻲ‪.‬‬

‫ﺩﻭﻣﺎ ﻋﻠﻰ ﺍﻟﺪﺭﺍﺳﺔ ﻟﺘﺤﺼﻞ ﻋﻠﻰ ﻣﻌﻠﻮﻣﺎﺕ ﻭﻗﺪﺭﺍﺕ ﺟﺪﻳﺪﺓ‪.‬‬

‫* ﺍﻋﻜﻒ ﹰ‬ ‫‪ ‬ﺍﻟﺪﺭﺍﺳﺔ‬

‫* ﺗﻌﺎﻣﻞ ﻣﻊ ﺍﻟﻌﻤﻼﺀ ﻭﻛﺎﻓﺔ ﺍﳌﻮﺍﻗﻒ ﺑﺴﺮﻋﺔ ﻭﻣﺮﻭﻧﺔ‪.‬‬ ‫‪ ‬ﺍﻟﺴﺮﻋﺔ‬

‫* ﺍﺗﺨﺬ ﺍﻹﺟﺮﺍﺀﺍﺕ ﺍﳌﻨﺎﺳﺒﺔ ﻟﻠﻤﻮﻗﻒ‪.‬‬ ‫‪ ‬ﺍﻟﺬﻛﺎﺀ‬

‫* ﺗﻔﻬﻢ ﻭﺟﻬﺔ ﻧﻈﺮ ﺍﻟﻌﻤﻴﻞ ﺑﺈﺧﻼﺹ‬ ‫‪ ‬ﺍﻹﺧﻼﺹ‬

‫* ﺩﺍﻭﻡ ﻋﻠﻰ ﺍﻻﺑﺘﺴﺎﻡ ﻋﻨﺪ ﺍﻟﺘﻌﺎﻣﻞ ﻣﻊ ﺍﻟﻌﻤﻴﻞ‪.‬‬ ‫‪ ‬ﺍﻻﺑﺘﺴﺎﻣﺔ‬

‫ﺍﻟﻨﺠﺎﺡ‬

‫ﺍﻷﻫﺪﺍﻑ ﺍﻟﺘﻲ ﲢﺘﺎﺝ ﺇﻟﻰ ﲢﻘﻴﻘﻬﺎ ﻛﻲ ﺗﻜﻮﻥ ﻣﻬﻨﺪﺱ ﺍﺳﺘﻘﺒﺎﻝ ﻧﺎﺟﺢ‬

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‫‪15/9‬‬ ‫ﺃﻭ ﺇﻡ – ﺁﻱ‬ ‫ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ ﺍﻹﻳﺠﺎﺑﻲ‬ ‫‪240302‬‬

‫ﺍﻟﻌﻘﻠﻴﺎﺕ ﺍﻟﺴﺒﻊ ﻭﺍﻟﺘﻌﺒﻴﺮﺍﺕ ﺍﻟﺴﺒﻊ‬ ‫•‬

‫ﺳﺒﻊ ﻋﻘﻠﻴﺎﺕ ﻭﺳﺒﻊ ﺗﻌﺒﻴﺮﺍﺕ‬

‫ﻣﺮﺣ ﹰﺒﺎ ‪ ................................................‬ﻋﻘﻠﻴﺔ ﺍﻟﻜﻴﺎﺳﺔ‬ ‫•‬

‫ﻧﻌﻢ‪ ،‬ﺃﺗﻔﻬﻢ ﺫﻟﻚ ‪ ......................................‬ﻋﻘﻠﻴﺔ ﺍﻟﺘﻮﺍﺿﻊ‬ ‫•‬

‫ﻓﻀﻼﹰ‪ ،‬ﺍﻧﺘﻈﺮ ﺩﻗﻴﻘﺔ ‪ ................................‬ﻋﻘﻠﻴﺔ ﺍﻟﺘﻔﻜﻴﺮ‬ ‫•‬

‫ﺁﺳﻒ ‪ .................................................‬ﻋﻘﻠﺒﺔ ﺍﻹﻗﺮﺍﺭ ﺑﺎﳋﻄﺄ‬ ‫•‬

‫ﺣﺘﻤﺎ ‪ ....................................‬ﻋﻘﻠﻴﺔ ﺍﻟﺜﻘﺔ‬

‫ﺳﺄﻓﻌﻞ ﺫﻟﻚ ﹰ‬ ‫•‬

‫ﺃﺷﻜﺮﻙ ‪ ...............................................‬ﻋﻘﻠﻴﺔ ﺍﻟﻌﺮﻓﺎﻥ ﺑﺎﳉﻤﻴﻞ‬ ‫•‬

‫ﺃﺭﺟﻮ ﺃﻥ ﺗﻌﻮﺩ ﺛﺎﻧﻴﺔ ‪ ................................‬ﻋﻘﻠﻴﺔ ﺍﻹﺧﻼﺹ‬ ‫•‬

‫ﺍﻟﻜﻠﻤﺎﺕ ﺍﻟﺘﻲ ﺗﺨﺮﺝ ﻣﻦ ﺍﻟﻘﻠﺐ ﺩﺍﺋﻤﺎ ﹰ ﻣﺎ ﻳﻜﻮﻥ ﻟﻬﺎ ﻭﻗﻊ ﻣﺨﺘﻠﻒ ﻋﻠﻰ ﺍﻷﺫﻥ‪.‬‬
 ‫‪15/10‬‬ ‫ﺃﻭ ﺇﻡ – ﺁﻱ‬ ‫ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ ﺍﻹﻳﺠﺎﺑﻲ‬ ‫‪240302‬‬

‫ﺍﻟﺘﻌﺒﻴﺮﺍﺕ ﺍﻷﺳﺎﺳﻴﺔ ﻟﻠﺘﻮﺍﺻﻞ‬

‫ﺍﻛﺘﺐ ﺍﻟﺘﻌﺒﻴﺮﺍﺕ ﺍﻟﺘﻲ ﺗﺮﻯ ﺃﻧﻬﺎ ﺗﺘﻨﺎﺳﺐ ﻣﻊ ﻛﻞ ﻣﻦ ﺍﳌﻮﺍﻗﻒ ﺍﻟﺘﺎﻟﻴﺔ ﺍﻟﺘﻲ ﺗﻈﻬﺮ ﻓﻲ ﺍﻟﻨﺺ ﺍﻟﺘﺎﻟﻲ‪:‬‬

‫‪ ‬ﻋﻨﺪﻣﺎ ﺗﻌﻮﺩ ﺇﻟﻰ ﺍﻟﻌﻤﻞ ﻓﻲ ﺍﻟﺼﺒﺎﺡ‪.‬‬

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‫‪ ‬ﻋﻨﺪﻣﺎ ﲢﻴﻲ ﺍﻟﻌﻤﻴﻞ‪.‬‬

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‫‪ ‬ﻋﻨﺪﻣﺎ ﺗﻌﺒﺮ ﻋﻦ ﺷﻜﺮﻙ‪.‬‬

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‫‪ ‬ﻋﻨﺪﻣﺎ ﻳﻨﺎﺩﻱ ﻋﻠﻴﻚ ﺷﺨﺺ ﺃﻋﻠﻰ ﻣﺮﺗﺒﺔ ﻣﻨﻚ‪ ،‬ﺃﻭ ﺯﻣﻴﻞ ﺃﻛﺒﺮ ﻓﻲ ﺍﻟﻌﻤﺮ‪ ،‬ﺃﻭ ﺷﺮﻳﻜﻚ ﻓﻲ ﺍﻟﻌﻤﻞ‪.‬‬

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‫‪ ‬ﻋﻨﺪﻣﺎ ﺗﺨﺎﻃﺐ ﺷﺨﺺ ﺃﺛﻨﺎﺀ ﺍﻟﻌﻤﻞ‪.‬‬

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‫‪ ‬ﻋﻨﺪﻣﺎ ﻳﻘﻮﻡ ﺷﺨﺺ ﺃﻋﻠﻰ ﻣﻨﻚ ﻣﺮﺗﺒﺔ ﺑﺎﻟﺘﺪﺭﻳﺲ ﻟﻚ‪.‬‬

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‫ﻋﻨﺪﻣﺎ ﺗﺨﺮﺝ‬ ‫‪‬‬

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‫‪ ‬ﻋﻨﺪﻣﺎ ﺗﻌﻮﺩ‬

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‫‪ ‬ﻋﻨﺪ ﺧﺮﻭﺝ ﺷﺨﺺ ﺃﻋﻠﻰ ﻣﻨﻚ ﻣﺮﺗﺒﺔ‪ ،‬ﺃﻭ ﺯﻣﻴﻞ ﺃﻛﺒﺮ ﻣﻨﻚ‪ ،‬ﺃﻭ ﺷﺮﻳﻚ ﻟﻚ ﻓﻲ ﺍﻟﻌﻤﻞ‪.‬‬

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‫ﻋﻨﺪ ﻋﻮﺩﺓ ﺷﺨﺺ ﺃﻋﻠﻰ ﻣﻨﻚ ﻣﺮﺗﺒﺔ‪ ،‬ﺃﻭ ﺯﻣﻴﻞ ﺃﻛﺒﺮ ﻣﻨﻚ‪ ،‬ﺃﻭ ﺷﺮﻳﻚ ﻟﻚ ﻓﻲ ﺍﻟﻌﻤﻞ‪.‬‬

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‫ﻋﻨﺪﻣﺎ ﻻ ﲡﺪ ﻋﻤﻞ ﺗﻘﻮﻡ ﺑﻪ‪.‬‬ ‫‪11‬‬

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‫ﻋﻨﺪﻣﺎ ﺗﺮﺗﻜﺐ ﺧﻄﺄ‬ ‫‪12‬‬

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‫ﻋﻨﺪﻣﺎ ﺗﺘﺮﻙ ﺍﳌﻜﺘﺐ ﻓﻲ ﻧﻬﺎﻳﺔ ﺍﻟﻴﻮﻡ‪.‬‬ ‫‪13‬‬

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‫ﻟﻨﺘﺤﺪﺙ ﺑﺼﺮﺍﺣﺔ ﻭﻭﺿﻮﺡ‬

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‫ﻓﺤﺺ ﺍﳌﻬﺎﺭﺓ‬ ‫•‬

‫ﻓﺤﺺ ﺍﳌﻬﺎﺭﺓ ‪1‬‬

‫ﺍﻛﺘﺐ ﺛﻘﻞ ﺍﻟﻌﻨﺎﺻﺮ ﺍﺨﻤﻟﺘﻠﻔﺔ ﻻﻧﻄﺒﺎﻉ ﺍﻟﻌﻤﻴﻞ ﺍﻷﻭﻝ‪.‬‬

‫(‪%‬‬ ‫)‬ ‫‪ :‬ﺍﻟﺘﻌﺎﻣﻞ‪ ،‬ﻭﺗﺴﺮﻳﺤﺔ ﺍﻟﺸﻌﺮ‪ ،‬ﻭﺍﻟﺰﻱ ﺍﳌﻮﺣﺪ‬ ‫‪ ‬ﺍﳌﻈﻬﺮ‬

‫(‪%‬‬ ‫)‬ ‫‪ ‬ﺍﻷﺳﻠﻮﺏ ‪ :‬ﺍﻟﺘﺤﻴﺔ‪ ،‬ﻭﺍﳉﻠﺴﺔ‪ ،‬ﻭﻟﻐﺔ ﺍﳉﺴﺪ‪ ،‬ﺍﻟﺦ‪.‬‬

‫(‪%‬‬ ‫)‬ ‫‪ :‬ﺍﺳﺘﺨﺪﺍﻡ ﺍﻟﻜﻠﻤﺎﺕ‪ ،‬ﻭﺍﻟﻨﺒﺮﺓ‪ ،‬ﻭﺗﻌﺒﻴﺮﺍﺕ ﺍﻟﻮﺟﻪ‪.‬‬ ‫‪ ‬ﻃﺮﻳﻘﺔ ﺍﳊﺪﻳﺚ‬

‫(‪%‬‬ ‫)‬ ‫‪ :‬ﺍﳌﺎﺩﺓ‪ ،‬ﻭﺃﻥ ﺗﻘﻮﻝ ﻣﺎ ﺗﻌﻨﻴﻪ‪.‬‬ ‫‪ ‬ﻣﺤﺘﻮﻯ ﺍﳊﺪﻳﺚ‬

‫ﻓﺤﺺ ﺍﳌﻬﺎﺭﺓ ‪2‬‬

‫ﺍﻛﺘﺐ ﺍﳌﻘﺎﻳﻴﺲ ﺍﳋﻤﺲ ﺍﻟﻼﺯﻣﺔ ﻟﺘﺮﻙ ﺍﻧﻄﺒﺎﻉ ﺃﻭﻝ ﺟﻴﺪ ﻟﺪﻯ ﺍﻟﻌﻤﻴﻞ‪.‬‬

‫‪----------------------------------------------------------‬‬ ‫‪1‬‬

‫‪-----------------------------------------------------------‬‬ ‫‪2‬‬

‫‪----------------------------------------------------------‬‬ ‫‪3‬‬
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‫)ﺗﺎﺑﻊ ﻣﺎ ﺳﺒﻖ(‬

‫‪----------------------------------‬‬ ‫‪4‬‬

‫‪----------------------------------‬‬ ‫‪5‬‬

‫ﻓﺤﺺ ﺍﳌﻬﺎﺭﺓ ‪3‬‬

‫ﺍﻟﻌﺐ ﻟﻌﺒﺔ ﺍﻟﺘﻤﺜﻴﻞ ﻟﻠﻘﻴﺎﻡ ﺑﻌﻤﻞ ﻣﻬﻨﺪﺱ ﺍﻻﺳﺘﻘﺒﺎﻝ‪ ،‬ﻭﺫﻟﻚ ﻟﺘﺮﻙ ﺍﻧﻄﺒﺎﻉ ﺃﻭﻝ ﺟﻴﺪ ﻟﺪﻯ ﺍﻟﻌﻤﻼﺀ‪ .‬ﺍﻃﻠﺐ‬
‫ﻣﻦ ﺍﻷﻋﻀﺎﺀ ﺍﻵﺧﺮﻳﻦ ﻓﻲ ﺍﻟﺼﻒ ﺗﻘﻴﻴﻢ ﺃﺩﺍﺋﻚ ﻓﻲ ﻟﻌﺐ ﺍﻟﺪﻭﺭ ﻣﻦ ﺧﻼﻝ ﺻﺤﻴﻔﺔ ﺍﻟﺘﻘﻴﻴﻢ‪.‬‬

‫ﺗﻌﺎﻣﻞ ﻣﻊ ﻋﻤﻴﻞ ﻳﻬﺮﻉ ﺇﻟﻰ ﻭﺭﺷﺘﻚ ﻟﻠﺤﺼﻮﻝ ﻋﻠﻰ ﺻﻴﺎﻧﺔ ‪ 10.000‬ﻛﻢ‪ ،‬ﻭﻫﻲ ﺍﳌﺮﺓ ﺍﻷﻭﻟﻰ‬ ‫•‬
‫ﺍﻟﺘﻲ ﺗﻠﺘﻘﻲ ﻓﻴﻬﺎ ﺑﻬﺬﺍ ﺍﻟﻌﻤﻴﻞ‪.‬‬

‫ﺗﻌﺎﻣﻞ ﻣﻊ ﻋﻤﻴﻞ ﺃﺗﻰ ﻟﺸﺮﺍﺀ ﻓﻠﺘﺮ ﺯﻳﺖ ﶈﺮﻙ ﺍﻟﺴﻴﺎﺭﺓ ﺃﻛﻮﺭﺩ ‪ ،Accord 98‬ﻭﻫﻲ ﺍﳌﺮﺓ ﺍﻷﻭﻟﻰ ﺍﻟﺘﻲ‬ ‫•‬
‫ﺗﻠﺘﻘﻲ ﻓﻴﺎﻩ ﺑﻬﺬﺍ ﺍﻟﻌﻤﻴﻞ‪.‬‬

‫ﺗﻌﺎﻣﻞ ﻣﻊ ﻋﻤﻴﻞ ﻳﺮﻏﺐ ﻓﻲ ﺍﳊﺼﻮﻝ ﻋﻠﻰ ﻛﺘﺎﻟﻮﺝ ﺍﻟﺴﻴﺎﺭﺓ ﺳﻴﻔﻴﻚ ‪ ,Civic‬ﻭﻫﻲ ﺍﳌﺮﺓ ﺍﻷﻭﻟﻰ‬ ‫•‬
‫ﺍﻟﺘﻲ ﺗﻠﺘﻘﻲ ﻓﻴﻬﺎ ﺑﻬﺬﺍ ﺍﻟﻌﻤﻴﻞ‪.‬‬
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‫• ﻗﺎﺋﻤﺔ ﺍﻟﺘﻐﺬﻳﺔ ﺍﻟﺮﺟﻌﻴﺔ‬

‫ﻓﺤﺺ ﺍﳌﻬﺎﺭﺓ ‪1‬‬
‫ﺍﻛﺘﺐ ﺛﻘﻞ ﺍﻟﻌﻨﺎﺻﺮ ﺍﺨﻤﻟﺘﻠﻔﺔ ﻻﻧﻄﺒﺎﻉ ﺍﻟﻌﻤﻴﻞ ﺍﻷﻭﻝ‪.‬‬

‫) ‪% ( 60‬‬ ‫ﺍﳌﻈﻬﺮ ‪ :‬ﺍﻟﺘﻌﺎﻣﻞ‪ ،‬ﻭﺗﺴﺮﻳﺤﺔ ﺍﻟﺸﻌﺮ‪ ،‬ﻭﺍﻟﺰﻱ ﺍﳌﻮﺣﺪ‬

‫) ‪%( 20‬‬ ‫ﺍﻷﺳﻠﻮﺏ ‪ :‬ﺍﻟﺘﺤﻴﺔ‪ ،‬ﻭﺍﳉﻠﺴﺔ‪ ،‬ﻭﻟﻐﺔ ﺍﳉﺴﺪ‪ ،‬ﺍﻟﺦ‪.‬‬
‫) ‪%( 15‬‬ ‫ﻃﺮﻳﻘﺔ ﺍﳊﺪﻳﺚ ‪ :‬ﺍﺳﺘﺨﺪﺍﻡ ﺍﻟﻜﻠﻤﺎﺕ‪ ،‬ﻭﺍﻟﻨﺒﺮﺓ‪ ،‬ﻭﺗﻌﺒﻴﺮﺍﺕ ﺍﻟﻮﺟﻪ‪.‬‬
‫) ‪%( 5‬‬ ‫ﻣﺤﺘﻮﻯ ﺍﳊﺪﻳﺚ ‪ :‬ﺍﳌﺎﺩﺓ‪ ،‬ﻭﺃﻥ ﺗﻘﻮﻝ ﻣﺎ ﺗﻌﻨﻴﻪ‪.‬‬

‫ﻓﺤﺺ ﺍﳌﻬﺎﺭﺓ ‪2‬‬

‫ﺍﻛﺘﺐ ﺍﳌﻘﺎﻳﻴﺲ ﺍﳋﻤﺲ ﺍﻟﻼﺯﻣﺔ ﻟﺘﺮﻙ ﺍﻧﻄﺒﺎﻉ ﺃﻭﻝ ﺟﻴﺪ ﻟﺪﻯ ﺍﻟﻌﻤﻴﻞ‪.‬‬

‫ﺩﺍﻭﻡ ﻋﻠﻰ ﺍﻟﺪﺭﺍﺳﺔ ﻻﻛﺘﺴﺎﺏ ﻣﻌﺮﻓﺔ ﻭﻗﺪﺭﺍﺕ ﺟﺪﻳﺪﺓ‪ ،‬ﻭﺇﺫﺍ ﻣﺎ ﻓﻌﻠﺖ ﺫﻟﻚ ﺳﺘﺘﻤﻜﻦ ﻣﻦ ﺍﳊﺪﻳﺚ‬
‫ﻋﻦ ﻣﺠﻤﻮﻋﺔ ﻛﺒﻴﺮﺓ ﻣﻦ ﺍﳌﻮﺿﻮﻋﺎﺕ‪ ،‬ﻭﺑﺬﻟﻚ ﺳﺘﺘﻌﺎﻣﻞ ﻣﻊ ﺃﻱ ﻋﻤﻴﻞ ﺑﺜﻘﺔ‪ .‬ﻭﳝﻜﻨﻚ ﻛﺬﻟﻚ ﺃﻥ‬ ‫ﺃ ‪ -‬ﺍﻟﺪﺭﺍﺳﺔ‬
‫ﺗﺘﻌﻠﻢ ﻣﻦ ﺧﺒﺮﺍﺗﻚ‪ ،‬ﻭﻳﻨﺒﻐﻲ ﺃﻥ ﺗﻜﻮﻥ ﻟﺪﻳﻚ ﺭﻏﺒﺔ ﻛﺒﻴﺮﺓ ﻓﻲ ﺗﻌﺰﻳﺰ ﻭﺗﻄﻮﻳﺮ ﻧﻔﺴﻚ‪.‬‬

‫ﺗﻌﺎﻣﻞ ﻣﻊ ﻛﺎﻓﺔ ﺍﻟﻌﻤﻼﺀ ﻭﻣﻊ ﻛﺎﻓﺔ ﺍﳌﻮﺍﻗﻒ ﺑﺴﺮﻋﺔ ﻭﻣﺮﻭﻧﺔ‪ .‬ﻭﺣﺎﻓﻆ ﻋﻠﻰ ﻣﻮﺍﻋﻴﺪﻙ‪ .‬ﻭﻋﻨﺪﻣﺎ‬
‫ﻳﺮﻥ ﺟﺮﺱ ﺍﻟﻬﺎﺗﻒ‪ ،‬ﺍﻟﺘﻘﻂ ﺍﻟﺴﻤﺎﻋﺔ ﻋﻠﻰ ﺍﻟﻔﻮﺭ‪ .‬ﻭﲡﺎﻭﺏ ﻣﻊ ﺍﺣﺘﻴﺎﺟﺎﺕ ﺍﻟﻌﻤﻼﺀ ﺑﺴﺮﻋﺔ‪.‬‬ ‫ﺏ‪ -‬ﺍﻟﺴﺮﻋﺔ‬
‫ﻭﲢﺪﺙ ﻣﻊ ﺍﻟﻌﻤﻼﺀ ﺍﻟﺬﻳﻦ ﻳﺠﺒﺮﻭﻥ ﻋﻠﻰ ﺍﻻﻧﺘﻈﺎﺭ‪ .‬ﻭﺣﺎﻭﻝ ﺃﻥ ﺗﺪﻳﺮ ﻭﻗﺘﻚ ﻋﻠﻰ ﺍﻟﻨﺤﻮ ﺍﻷﻣﺜﻞ‪،‬‬
‫ﻭﺗﺼﺮﻑ ﻋﻠﻰ ﺍﻟﻔﻮﺭ ﻭﺑﺴﺮﻋﺔ ﻓﻴﻤﺎ ﻳﺘﻌﻠﻖ ﺑﺎﻷﻣﻮﺭ ﺍﻟﺘﻲ ﺍﺗﺨﺬﺕ ﻗﺮﺍﺭﹰﺍ ﺑﺸﺄﻧﻬﺎ‪.‬‬

‫ﺍﺗﺨﺬ ﺇﺟﺮﺍﺀﺍﺕ ﻣﻨﺎﺳﺒﺔ ﻟﻠﻤﻮﻗﻒ‪ .‬ﻛﻦ ﻧﻈﻴﻔﹰ ﺎ ﻭﻣﺮﺗ ﹰﺒﺎ‪ ،‬ﻭﺗﺄﻛﺪ ﻣﻦ ﺗﻮﺍﻓﻖ ﻣﻈﻬﺮﻙ ﻭﺃﺳﻠﻮﺑﻚ‬
‫ﻣﻊ ﺍﻟﻮﻗﺖ‪ ,‬ﻭﺍﳌﻜﺎﻥ‪ ،‬ﻭﺍﳌﻨﺎﺳﺒﺔ‪ .‬ﻭﲢﺪﺙ ﺑﺄﺩﺏ‪.‬‬
‫ﺕ – ﺍﻟﺬﻛﺎﺀ‬

‫ﺗﻔﻬﻢ ﻭﺟﻬﺔ ﻧﻈﺮ ﺍﻟﻌﻤﻴﻞ ﺑﺈﺧﻼﺹ‪ ،‬ﻭﻋﺎﻣﻞ ﻛﺎﻓﺔ ﺍﻟﻌﻤﻼﺀ ﺳﻮﺍﺳﻴﺔ‪ ،‬ﻭﺣﺎﻭﻝ ﺗﺨﻠﻴﺺ‬
‫ﺟﻤﻴﻊ ﺍﻟﻌﻤﻼﺀ ﻣﻦ ﺍﻟﻘﻠﻖ ﺍﻟﺬﻱ ﻳﺴﺎﻭﺭﻫﻢ‪ .‬ﻭﺍﻋﺘﻨﻲ ﺑﺎﻟﻌﻤﻼﺀ‪ .‬ﻭﺗﻌﺎﻣﻞ ﻣﻊ ﺍﻟﻌﻤﻼﺀ ﺑﺄﻣﺎﻧﺔ‬ ‫ﺙ‪ -‬ﺍﻹﺧﻼﺹ‬
‫ﻭﺻﺪﻕ‪ .‬ﻭﺍﻋﺘﺬﺭ ﻋﻠﻰ ﺍﻟﻔﻮﺭ ﻋﻦ ﺍﻷﺧﻄﺎﺀ ﺍﻟﺘﻲ ﺍﺭﺗﻜﺒﺘﻬﺎ‪ ،‬ﻭﻛﻦ ﻣﺴﺘﻤﻌﺎ ﹰ ﺟﻴﺪﺍﹰ‪.‬‬
‫ﺩﺍﻭﻡ ﻋﻠﻰ ﺍﻻﺑﺘﺴﺎﻡ ﻋﻨﺪ ﺍﻟﺘﻌﺎﻣﻞ ﻣﻊ ﺍﻟﻌﻤﻼﺀ‪ ،‬ﻭﺣﺎﻭﻝ ﺃﻥ ﲡﻌﻞ ﺍﻟﻌﻤﻴﻞ ﻳﺸﻌﺮ ﺑﺎﻻﺭﺗﻴﺎﺡ‪،‬‬
‫ﻭﻛﻦ ﻣﺮﻧﹰﺎ‪ ،‬ﻭﺍﺑﺘﺴﻢ ﻋﻠﻰ ﻧﺤﻮ ﻃﺒﻴﻌﻲ‪ ،‬ﻭﻛﻦ ﻣﺮﺗﺎ ﹰﺣﺎ‪ .‬ﻭﻻ ﲡﻌﻞ ﻣﺸﺎﻋﺮﻙ ﲡﺮﻓﻚ‪ ،‬ﻭﺍﺑﺘﺴﻢ‬
‫ﺝ‪ -‬ﺍﻻﺑﺘﺴﺎﻡ‬
‫ﺩﻭﻣﺎ ﻋﻨﺪ ﺍﻟﺘﻌﺎﻣﻞ ﻣﻊ ﺍﻟﻌﻤﻼﺀ‪.‬‬
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‫‪15/15‬‬ ‫ﺃﻭ ﺇﻡ – ﺁﻱ‬ ‫ﺍﻻﻧﻄﺒﺎﻉ ﺍﻷﻭﻝ ﺍﻹﻳﺠﺎﺑﻲ‬ ‫‪240302‬‬

‫ﻓﺤﺺ ﺍﳌﻬﺎﺭﺓ ‪3‬‬

‫ﻣﻌﺎﻳﻴﺮ ﺍﻟﺘﻘﻴﻴﻢ‬
‫ﻻ‬
‫ﺍﻟﺘﻐﺬﻳﺔ ﺍﻟﺮﺟﻌﻴﺔ‬ ‫ﻟﻴﺴﺖ‬
‫ﺟﻴﺪﺓ‬ ‫ﺑﺄﺱ‬ ‫ﻣﻌﺎﻳﻴﺮ ﺍﻟﺘﻘﻴﻴﻢ‬
‫ﺩﺍﻭﻡ ﻋﻠﻰ ﺍﻟﺪﺭﺍﺳﺔ ﻻﻛﺘﺴﺎﺏ ﻣﻌﺮﻓﺔ ﻭﻗﺪﺭﺍﺕ ﺟﺪﻳﺪﺓ‬ ‫ﺍﻟﺪﺭﺍﺳﺔ‬
‫ﺗﻌﺎﻣﻞ ﻣﻊ ﺍﻟﻌﻤﻼﺀ ﺑﺴﺮﻋﺔ ﻭﻣﺮﻭﻧﺔ‪.‬‬
‫ﺣﺎﻓﻆ ﻋﻠﻰ ﻣﻮﺍﻋﻴﺪﻙ‪.‬‬
‫ﻋﻨﺪﻣﺎ ﻳﺮﻥ ﺟﺮﺱ ﺍﻟﻬﺎﺗﻒ‪ ،‬ﺍﻟﺘﻘﻂ ﺍﻟﺴﻤﺎﻋﺔ ﻋﻠﻰ ﺍﻟﻔﻮﺭ‪.‬‬
‫ﲡﺎﻭﺏ ﻣﻊ ﺍﺣﺘﻴﺎﺟﺎﺕ ﺍﻟﻌﻤﻼﺀ ﺑﺴﺮﻋﺔ‪.‬‬ ‫ﺍﻟﺴﺮﻋﺔ‬
‫ﲢﺪﺙ ﻣﻊ ﺍﻟﻌﻤﻼﺀ ﺍﻟﺬﻳﻦ ﻳﺠﺒﺮﻭﻥ ﻋﻠﻰ ﺍﻻﻧﺘﻈﺎﺭ‪.‬‬
‫ﺣﺎﻭﻝ ﺃﻥ ﺗﺪﻳﺮ ﻭﻗﺘﻚ ﻋﻠﻰ ﺍﻟﻨﺤﻮ ﺍﻷﻣﺜﻞ‪.‬‬
‫ﺗﺼﺮﻑ ﻋﻠﻰ ﺍﻟﻔﻮﺭ ﻓﻴﻤﺎ ﻳﺘﻌﻠﻖ ﺑﺎﻷﻣﻮﺭ ﺍﻟﺘﻲ ﺍﺗﺨﺬﺕ ﻗﺮﺍﺭﹰﺍ ﺑﺸﺄﻧﻬﺎ‪.‬‬
‫ﺍﺗﺨﺬ ﺇﺟﺮﺍﺀﺍﺕ ﻣﻨﺎﺳﺒﺔ ﻟﻠﻤﻮﻗﻒ‪.‬‬
‫ﻛﻦ ﻧﻈﻴﻔﹰ ﺎ ﻭﻣﺮﺗ ﹰﺒﺎ‪.‬‬ ‫ﺍﻟﺬﻛﺎﺀ‬
‫ﺗﺄﻛﺪ ﻣﻦ ﺗﻮﺍﻓﻖ ﻣﻈﻬﺮﻙ ﻭﺃﺳﻠﻮﺑﻚ ﻣﻊ ﺍﻟﻮﻗﺖ‪ ,‬ﻭﺍﳌﻜﺎﻥ‪ ،‬ﻭﺍﳌﻨﺎﺳﺒﺔ‪.‬‬

‫ﺍﳌﻌﺎﻳﻴﺮ ﺍﳋﻤﺲ‬
‫ﲢﺪﺙ ﺑﺄﺩﺏ‪.‬‬
‫ﺗﻔﻬﻢ ﻭﺟﻬﺔ ﻧﻈﺮ ﺍﻟﻌﻤﻴﻞ ﺑﺈﺧﻼﺹ‪.‬‬
‫ﻋﺎﻣﻞ ﻛﺎﻓﺔ ﺍﻟﻌﻤﻼﺀ ﺳﻮﺍﺳﻴﺔ‪.‬‬
‫ﺗﺨﻠﺺ ﻣﻦ ﺍﻟﻘﻠﻖ ﺍﻟﺬﻱ ﻳﺸﻌﺮ ﺑﻪ ﺍﻟﻌﻤﻼﺀ‪.‬‬
‫ﺍﻋﺘﻨﻲ ﺑﺎﻟﻌﻤﻼﺀ‪.‬‬ ‫ﺍﻹﺧﻼﺹ‬
‫ﺗﻌﺎﻣﻞ ﻣﻊ ﺍﻟﻌﻤﻼﺀ ﺑﺄﻣﺎﻧﺔ ﻭﺻﺪﻕ‪.‬‬
‫ﺍﻋﺘﺬﺭ ﻋﻠﻰ ﺍﻟﻔﻮﺭ ﻋﻦ ﺍﻷﺧﻄﺎﺀ ﺍﻟﺘﻲ ﺍﺭﺗﻜﺒﺘﻬﺎ‪.‬‬
‫ﻛﻦ ﻣﺴﺘﻤﻌﺎ ﹰ ﺟﻴﺪﺍﹰ‪.‬‬
‫ﺩﺍﻭﻡ ﻋﻠﻰ ﺍﻻﺑﺘﺴﺎﻡ ﻋﻨﺪ ﺍﻟﺘﻌﺎﻣﻞ ﻣﻊ ﺍﻟﻌﻤﻼﺀ‪.‬‬
‫ﺣﺎﻭﻝ ﺃﻥ ﲡﻌﻞ ﺍﻟﻌﻤﻴﻞ ﻳﺸﻌﺮ ﺑﺎﻻﺭﺗﻴﺎﺡ‪.‬‬
‫ﻛﻦ ﻣﺮﻧﹰﺎ‪.‬‬
‫ﺍﻻﺑﺘﺴﺎﻡ‬
‫ﺍﺑﺘﺴﻢ ﻋﻠﻰ ﻧﺤﻮ ﻃﺒﻴﻌﻲ‪.‬‬
‫ﻛﻦ ﻣﺮﺗﺎ ﹰﺣﺎ‪.‬‬
‫ﻻ ﲡﻌﻞ ﻣﺸﺎﻋﺮﻙ ﲡﺮﻓﻚ‪.‬‬
‫ﻣﺜﺎﻝ‪ :‬ﻣﺮﺣﺒﺎ‬ ‫ﺍﻟﻜﻴﺎﺳﺔ‬
‫ﲤﺎﻣﺎ‪.‬‬
‫ﻣﺜﺎﻝ‪ :‬ﻧﻌﻢ‪ ،‬ﺃﺗﻔﻬﻢ ﺫﻟﻚ ﹰ‬ ‫ﺍﻟﺘﻮﺍﺿﻊ‬
‫ﺍﻟﻌﻘﻠﻴﺎﺕ ﺍﻟﺴﺒﻊ‬

‫ﻣﺜﺎﻝ‪ :‬ﻓﻀﻼﹰ‪ ,‬ﺍﻧﺘﻈﺮ ﻟﺪﻗﻴﻘﺔ‬ ‫ﺍﻟﺘﻔﻜﻴﺮ‬

‫ﻣﺜﺎﻝ‪ :‬ﺃﻧﺎ ﺁﺳﻒ‪.‬‬ ‫ﺍﻻﻋﺘﺬﺍﺭ‬
‫ﺣﺘﻤﺎ‪.‬‬
‫ﹰ‬ ‫ﺫﻟﻚ‬ ‫ﺳﺄﻓﻌﻞ‬ ‫ﺍﻟﺜﻘﺔ‬
‫ﺍﻟﻌﺮﻓﺎﻥ ﺑﺎﳉﻤﻴﻞ ﻣﺜﺎﻝ‪ :‬ﺃﺷﻜﺮﻙ‬
‫ﻣﺜﺎﻝ‪ :‬ﺃﲤﻨﻰ ﺃﻥ ﺗﻌﻮﺩ ﺛﺎﻧﻴﺔ‪.‬‬ ‫ﺍﻹﺧﻼﺹ‬

‫ﺍﻟﺘﻌﻠﻴﻖ ﺍﻟﻌﺎﻡ‬