2. Booking rooms and travel arrangements 3. Preparing and distributing papers and documents for meetings 4. Taking minutes 5. Dealing with post 6. Drafting letters and other documents 7. Maintaining filing systems 8. Answering the phone and answering queries 9. Persuade the audience through interesting presentation 10. Using various computer packages – Word, Excel, PowerPoint 11. Good organisation skills for secretary 12. Good time management for secretary 13. Good communications skills, written and verbal for secretary 14. Confidence with IT and computer packages for secretary 15. Accuracy and good attention to detail for secretary 16. Contingency skill for secretary 17. Self motivation as a succesful secretary 18. A bright and positive attitude for secretary 19. The Role of a Secretary 20. Secretary Job Description 21. Grooming for secretary 22. Electronic archives 23. Good communication, customer service and relationship-building skills 24. Teamworking skills for office administrator 25. Negotiation skills for secretary 26. Working in a receptionist capacity to greet clients, customers and visitors 27. Answering and directing phone calls 28. Organizing documents and paperwork and maintaining a filing system 29. Assisting supervisors and staff with company projects and tasks 30. Maintaining and ordering office supplies 31. The importance of speed typing for secretary 32. Receive deliveries; sort and distribute incoming mail 33. Table Manner for Secretary 34. Arranging petty cash accurately 35. Arranging business trip itinerary for the director 36. How to be financial secretary with accounting skills