Fixing problems with Magix programs

after a Windows 10 upgrade

Issue:

Program or part of, stop working after upgrading to Windows 10 full release version from Windows 7, 8 or
8.1 or the trial versions of Windows 10

Applies to:

Movie Edit Pro 2013 to 2015

Music Maker versions 2013 to 2015

Other Magix programs exhibiting faults described below.

Symptoms:

Program will not start gives one or more of the following:

Error codes: -2 -6 -10 -59 (note you may also get a random error code)

Error message – Installation is corrupt or damaged (may also include an error code)

Activation of program loops continuously or fails

Activation of codecs loop or fails

Procedure to fix the problem:

Follow the procedure below - do not skip any steps otherwise you will have to start again.

Part of the process is to re-install the software again. Make sure you have your serial number and if you have
customised the folder paths or settings make a note of these, also backup your projects folder(s).

If you do not have your serial number and have registered the program then you can get it here www.magix.com ,

click the My Account icon top right of the home page

and login in using your email address and password. Click My Products on the left pane of the next page – here you
will find your registered product(s), serial number(s) and download links

LAPTOP USERS

If you are using a laptop ensure it is running off its power pack/charger – do not run the the laptop on batteries
alone.
 Fixing problems with Magix programs
after a Windows 10 upgrade

If you have already upgraded to Windows 10 and are experiencing the above issues:

1. Uninstall the affected Magix program – the program name will be referred to as ‘affected program’ below

2. Delete any folders / files left behind relating to affected program that you find in the following folders:

 c:\Program files\Magix\ affected program

 c:\Program files (x86)\Magix\ affected program

 c:\ProgramData\Magix\ affected program - this is a hidden file so you may need to set Windows
Explorer to show Hidden files.

3. Next you need to check the Windows 10 upgrade has not corrupted any system files it needs - expect this to
take a couple of hours – do not skip the following steps

4. Press and hold down the Windows key and press the X key.

5. From the popup menu select Command prompt (Admin)

6. In the window that opens type in the following: sfc /scannow note there is a space between sfc and
/scannow

7. Let this run to completion - it may take a long time

8. Once the checks are complete you may get a message saying some files cannot be fixed - this is OK.

9. Restart the computer.

10. If you had the message in step 8 that files could not be fixed repeat steps 4 to 9 again - do not open any
other programs if you have to do this.
Note you may have to do this once more though twice is usually sufficient.

11. Reboot the computer

12. Reinstall the affected program, register/activate then any extras downloaded or purchased and restore you
folder paths and custom settings if you had modified them

You should now have a clean fully operational program.

DISCLAIMER:

As with all software installations use this procedure at your own risk – the sfc scan used above is a function of
Windows and checks that none of the files required by Windows are corrupt, missing or the wrong version.

Use of other software ‘fixing’ programs, online or downloaded, other than certified Microsoft or Magix tools is not
recommended nor necessary.