INTERVIEW and

PROCESS RECORDING
JETHRO NOEL CHU DAÑOS, MAN
LEARNING OUTCOMES:
o TO KNOW WHAT ARE WAYS OF EFFECTIVE NURSING INTERVIEW.
o TO LEARN THE PROCESS RECORDING.
o TO USE PROCESS RECORDING EFFECTIVELY.
o TO CONDUCT INTERVIEW USING PROCESS RECORDING.
EFFECTIVE NURSING INTERVIEW INCLUDES:
ACTIVE LISTENING
ADAPTIVE QUESTIONING
NONVERBAL COMMUNICATION
EMPATHY, VALIDATION AND REASSURANCE
PARTNERING AND SUMMARIZATION
TRANSITIONS AND EMPOWERMENT
 ACTIVE LISTENING
Active listening involves fully
comprehending what a patient is
communicating through both verbal
and nonverbal cues to encourage
the patient to expand on his or her
symptoms and the circumstances
surrounding them.
 ADAPTIVE QUESTIONING
Helps you encourage a patient to fully
communicate without interrupting
the flow of his or her narrative.
Request additional information when
necessary by asking the patient to
clarify their statements.
NONVERBAL COMMUNICATION
Reading and understanding
these nonverbal cues help
nurses understand patients
more fully, and using
nonverbal communication of
their own
 EMPATHY, VALIDATION
AND REASSURANCE
Demonstrates that you understand
and care about what a patient is
experiencing and helps establish a
trusting nurse–patient relationship.
Validate patients’ feelings to help
reassure them that their emotions
are natural and reasonable.
PARTNERING AND SUMMARIZATION
As you conduct your interview,
summarizing what the patient has
said is also helpful, as it
demonstrates that you’ve been
listening and can fill in holes in the
patient’s story.
TRANSITIONS AND EMPOWERMENT
Empower them with the idea
that their participation in the
process and working closely with
their medical team can make a
positive difference in their
outcomes.
 Process recording are the
written reports of verbal interactions
with clients. They are verbatim (to
the extent that is possible) accounts,
written by the nurse or student as a
tool for improving interpretation
communication techniques.
Purpose
o To critically analyze communication and
its effect on behavior of the individual.
o To gain the patients confidence and get
this cooperation.
o To establish rapport with the patient.
Cont.…
o To study the patients psychological social and
emotional behavior.
o It helps to increase the ability to identify problems
and develop skills in solving them.
o It gives students an opportunity to gain the ease
and function in written expression that are
important for professional development.
Goals and Objectives
o Establish a therapeutic nurse
patient relationship.
o To give necessary health education
to the patient.
o To obtain the identification data of
the patient.
o To assess the insight of the patient.
General Guidelines
o Process recording is one method by which we can record the
content of an interview.
o Record the conversation verbal time.
o Use a recording device and obtain patients permission for
using it this will in reviewing the session if needed.
o Each process recording should be concluded with a summary.
Pre-requisite of process recording:
o Getting consent of the patient
for the possibility of cassette
recording.
o Confidentiality should be
maintained.
o Physical setting , calm and quite
environment.
Steps of process recording
1) Preparation
2) Record nurse patient interaction
3) Written process recording may begin
with taken during the interview
4) Identification Data
5) Present Complaint
OUTLINE FOR PROCESS RECORDING
OUTLINE FOR PROCESS RECORDING
OUTLINE FOR PROCESS RECORDING
Conclusion
Conducting a process recording
gives the opportunity to improve the
communication skill, self awareness,
assessments, learning to listen ,
observation and role playing. A process
recording provides with an additional
opportunity to practice nursing values
and ethics.
END
THANK U
REFERENCES
o Mary. c. Townsend, psychiatric mental health nursing, jaypee
publication page- 158-159.
o Neerja Ahuja , a short textbook of psychiatric Ist edition, jaypee
brothers' medical publishers
o R. Sreevani, A guide to mental health and psychiatric nursing 3rd
edition , Jaypee brothers. Medical publishers Internet references
o Scribd.com>mobile.doc
o Powershow.com