Kristine Mae V.

Sampuang
BSE-2A

CUSTOMER SATISFACTION SURVEY ON ShangkieNET

I. DEMOGRAPHIC PROFILE (Kindly tick the box)

1. SEX: □ MALE □ FEMALE

2. AGE (years): □ under 20 □ 20-30 □ 30-40
□ 40-50 □ 50-60 □ 60 above
3. EDUCATIONAL ATTAINMENT:

□ Elementary Level □ High School Level □ College Level

□ Elementary Graduate □ High School Graduate □ College Graduate
4. OCCUPATION:

□ Profession □ Service □ Business □ Home maker □ Others

5. FAMILY MONTHLY INCOME:

□Less than 5,000 □ 5,000-10,000 □ 10,000-15,000 □ 15,000 above

6. MARITAL STATUS:

□ Single □Married □ Separated □ Widowed □Not Legally Separated

II. How often do you visit ShangkieNET?

□ Daily
□ Several times a week
□Once a month
□ Several times a month
□Once a year
□Several times a year
□ Never
III. How would you rate as a customer the staff of ShangkieNET?

Please mark: 5- Excellent, 1- Worst

5 4 3 2 1
A member of staff noticed me and served me immediately
The staff were helpful and pleasant
The staff didn’t create any tension
The service I was provided was quick
The staff met all my needs quickly and to my satisfaction

IV. To what extent do you agree with the following statements referring to your experience at
ShangkieNET?

Please mark: 5- Strongly Agree, 4- Agree, 3- Neutral, 2- Disagree, 1- Strongly Disagree

5 4 3 2 1
The quality and speed of service was excellent
The price was affordable
The environment was comfortable and soothing
An Internet connection was available and fast enough for my needs

V. Would you recommend ShangkieNET to a friend or colleague?

□Yes
□No
VI. Overall how satisfied or dissatisfied are you with our services?

□Very satisfied
□ Somewhat satisfied
□ Neither satisfied nor dissatisfied
□ Somewhat dissatisfied
□ Dissatisfied
VII. Would you like us to improve any aspect of the business to suit you better?