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Call Center Dashboard - Final
Call Center Dashboard - Final
Satisfation Chart
50 68.34246575342
20 2
30 131.6575342466
100
3.62162162162162
3.53191489361702
3.4390243902439
3.55
3.62857142857143
3.29411764705882
3.60714285714286
3.46666666666667
370 52.1
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Agent Name Total Calls Calls Answered Avg. Speed of Answer Call Resolution (%)
Martha 54 37 77.5 68.5%
Jim 53 47 67.9 75.5%
Greg 50 41 67.7 72.0%
Joe 49 40 68.3 69.4%
Stewart 45 35 56.4 71.1%
Becky 45 34 63.1 62.2%
Dan 39 28 68.2 64.1%
Diane 35 30 55.7 77.1%
☺ Martha
☺ Jim
Greg
☺ Joe
☺ Stewart
Becky
☺ Dan
Satisfaction Score: 3.52 Diane
0 1 2 3 4 5
(in sec) Abandon rate Avg Calls/Minute
21.1% 0.098
0.0%
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