Centre National de "Evaluation et des Examens — a | EXAMEN NATIONAL DU BREVET DETECHNICIEN | | SUPERIEUR | Epreuve: Anglais of | SESSION : MAI 2014 S | Toutes les fili¢res du RTS Commercial (MT - PME - CG - 1'C - MC - GA)Examen National du Brevet de Technicien Supérieur 7 oi : age | sit Session Mai 2014 ; 4 4 Toutes les fi rey du BTS Cu (MT - PME - CG - TC - MC- GA) HL | Eprovve: Anglais Costficien:| 10 | The American Way 1. Although America’s geographic regions challenge the foreigner with sets of frameworks to operate withia, no matter where you visit or attempt t0 do business in the USA. you will experience something that can be described as the “American Way" 2 The tempo of life in America is fast. Americans are generally busy and appear to be working at a rapid pace. Perhaps this is due to the creed “time is money and money talks”. Americans work hard. generally play hard, and employ all available technology and gadgets to increase their pace. Other people may work Jonger hours and seem to live for their work. such as the Japanese. Yet for the Japanese, patience, contemplation and even silence are important virtues. Americans think in terms of hours and days and the all-important fiscal quarter. This tends to make goal structuring in the USA more short term th Japan, Europe and Australia. 3 The American attitude of “let's get down to business” doesn’t encourage socializing and getting to know business partners. Americans tend to have “power breakfasts” and brief business lunches that are highly adapted to achie s goals. People in other cultures will commit a lot of time and energy establishing relationships with business colleagues whereas Americans tend to be more dedicated to getting the job done 4 Americans work by schedules. Given deadlines. they ver to beat or achieve them. Giving deadlines elsewhere may produce alternative results because of cultural differences which don’t recognize that giving a task a deadline increases its importance and creates a sense of urgency Sometimes mecting ine deadtine 1s a more important measure of performance than the job itself. § Americans tend to be direct, particularly in a business environment and openly challenge ideas and issues Assertive, they take initiatives to speak about their problems, For people from other counties, this can sometimes appear to be offensive. Moreover. meetings are a major sou exchange. Workers rely on attending them to keep up with what's going on in the organization and industry. Also, the existence of hierarchy within US companies is often not visually pronounced. A CEO sracanpay often participates in day-to-day communication with his employees. Americans preter to have their own offices where possible 1 | Comprehension 14points offen r e of information A, Find four different ways of working for both the Americans and the Japanese. ( 4pts) Japanese @ nitro” profe: sionalExamen National du Brevet de Technicien Supérieur - Session Mai 2014 Fillére: Toutes les filigres du BTS commercial Epreuve: Anglais: B. Answer these questions: (2pts) 1 What do the Americans do that can be shocking for other cultures? Why do American workers rely on attending meetings? 2 Justify ( 3pts) Are these sentences true or fi ‘The Americans are sociable with their business partners. semtial for the Americans. Meeting a deadline is . American companies don’t show signs of hierarchy ind words in the text that mean the same as: (3pts) noral qualities (paragraph 2)..... feaching (paragraph 3)... Con lent (paragraph 5) - What do the underlined words in the text refer to? (2pts) their (paragraph 2) 2. them (para: Language: 14 points Rewrite these sentences as suggested: (3pts) ‘The client benefited from a discount because he paid cash, Ir Why did you cancel the order? The supplier asked the client The board took the right decisions. The right decisions @ nitro’™ professionalExamen National du Brevet de Technicien Supérieur - Session Mai 2014 re Filigre: Toutes les filiéres du BTS commercial Epreuve: Anglais . Cirele the right answer: (3pts) 1, (They didu'tagiee ..... . the contract a. Sign b. signing cw sign 2. |He for a multinational company for 25 years betore he established his own business, a. has worked h had worked © works 3. The sales manager suggested the marketing strategy a. to change b. change c. changing C. Complete the yemtences with words from the list: (4pts) joint venture subsidiary currency bankrupt invoice strike 1, Some countries decided w devaluate deit seveveceeceees WW ingteage Uneit exputts 2. The workers will go on .......... esesbecause of bad working conditions. 3. \a is when twa companies invest ina business 1, Because of the severe economic crisis in Europe. many enterprises have gone Match these words with their definitions. Answer with the letters: (4pts) umber, statistics b. weekly pay to a worker ¢. selling in larze quantities 4 4 outlet 4. reject trom work . | 5. wave e. name given toa product ‘ | 6. merger [when two companies combine to form one company 7 | 7: figures: | gy eavdidate 8 8. wholesale | h. point of sale | HI, Communication: (1Zpoints) Complete the conversation with the right tele ressions: (4pts) Secretary + Good afternoon. Stellar Corporation 2 Businoss Client +: Hello, ean you to Mary Jenkins pleas Secretary I'm sorry She's at a meeting with a client secssesenssnnnatetveeal message for her? Business Client: Yes please, tell her Mr Jack Wilson called? Secretary + Certainly sir. Good bye. @ nitro’™ professionalExamen National du Brevet de Technicien Supérieur - Session Mei 2014 Filigre: Toutes les filigros du BTS commercial Epreuve: Anglais B. Writing: (Sts) You are Hassan Ziani, the purchasing manager at World Trade Corp based in Fez, 68 Bd Mansour, You need to buy some office furniture for your company. Write a leter to Meriem Shai the sales manager at Top Quality Furniture. 22 rue Nakhil, Casablanca to place the following onder: 10 HPX printers, 15 computers, 2 video projectors and 12 desks and chairs ‘Also . ask about the date of delivery. discount and payment facilities. @ nitro’™ professional