Quality Management and its Relationship to Business Ethics and Corporate Social Responsibility

(SLIDE 1)

SITUATION 1: Setting an Example

A is a manager in an online marketing in a small company. Since the first day, he show commitment on
his work such as follow their ethical standards, guidelines and principles to achieve their organizational
goals. He always show determination in his work wherein sometimes he work until the night just to
finish his work. And the employees notice his act which serves as an inspiration to them.

(SLIDE 2)

In this situation, it shows one of the responsibilities of an organization which is to set of examples. A
leader who leads by example positions himself as a credible person, deserves to be respected and
trusted by others. In this way, inspire other people to do the best that they can do for the benefit of the
organization. They appreciate what the leader does, and so they work toward helping the leader achieve
the organization’s goals.

(SLIDE 3)

Situation 2: Being Honest to Build Trust

Anna, is an employee in a company. A customer places an order over the phone which is said to be
delivered within the week. But a day before the delivery, she noticed that they are out of stock and she
may failed to carry it out. Therefore, she want to be honest so she call the customer and tell the
problem right away.
(SLIDE 4)

Being reliable and honest is important in an organization so that other people can trust you. When it
comes to honesty in business, doing the right thing is the basis of getting things right. Sometimes this
means facing some failures, but this will lead to an improvement in what you provide. If you have made
a mistake, be honest and rectify because honesty is essential in building trust between an organization
and customers to achieve quality management.

(SLIDE 5)

Situation 3: Decision Making

In a private sector company, the employees are very lazy and do not do their allotted jobs in the
stipulated time. The vice-president calls the manager and questions him about the situation. The
manger says that the employees are bored with their jobs due to inadequate salary. If they increase the
salary, there will be a financial loss but it can encourage the employees to work efficiently. So they
decided to increase the salary because they know that it will not just benefit the employees but the
whole company.

(Slide 6)

For most managers, making ethical decisions tends to be the goal. Making the easier decision is not
always the best decision for a manager’s personal sake or for the organization/business. Recognizing
that not all decisions are ethical, one’s moral principles acts as a guide for their behavior and decision.
Managers do make hardest ethical decisions for the benefit of most people and betterment of their
organization.