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Actividad 3 Workshop Customer Satisfaction Tools V2
Actividad 3 Workshop Customer Satisfaction Tools V2
Actividad de aprendizaje 14
FICHA
1966019
REGIONAL CUNDINAMARCA
Actividad de aprendizaje 14
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e. Not all the personnel have the capability to influence customer at some level.
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1
Cochran, C. (2003). Customer Satisfaction: Tools, Techniques, and Formulas for Success. Chico,
California: Paton Professional.
3. Por cada párrafo del texto leido, escriba una oración que resuma la idea
principal.
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