ValueJet 1304, 1614 Technical

Training
 Where Can I Find Supporting
Documentation?
• Mutoh’s Websites
– www.mutoh.com
• Links to the Mutoh Knowledgebase and FTP
websites
– ftp.mutoh.com
– http://service.mutoh.com
• Public area
• Login required for Service and Technical
Information
• USB jump drive with all Manuals and TIBs
 What is the ValueJet?
• VJ-1204
– 4 Color (CMYK)
– 48”
– Exclusive OEM Model
• VJ-1304
– 4 Color (CMYK)
– 54”
• VJ-1604
– 4 Color (CMYK)
– 64”
– Sub-tank ink reservoir for uninterrupted
ink supply
– Discontinued
• VJ-1614
– 4 Color
– 64”
– Sub-tank ink reservoir for uninterrupted
ink supply
– Vertical Cartridge System
– Faster Engine Speeds
 Ink Type and Configuration
• Eco Solvent Ultra ONLY
– VJ-1204, 1304
• 4 Cartridges / 4 Color
• 220ml cartridges only
– VJ-1604 /1614
• 4 Cartridges / 4 Color
• 220ml and 440
• 1604  Horizontal Cartridge Slots
– Caution using 440ml cartridges
• 1614  Vertical Cartridge Slots
VJ- 1304 Specifications
 VJ- 1304 Specifications:
Operational Environment
 VJ- 1304 Specifications:
Power Requirements
• Must use a Dedicated 20 Amp Circuit
VJ- 1614 Specifications
 VJ- 1614 Specifications:
Operational Environment
 VJ- 1614 Specifications:
Power Requirements
• Must use a Dedicated 20 Amp Circuit
ValueJet Print Heads:
One Print Head
IH47V Print Head
ValueJet Printing Modes
 VJ-1304 Installation:
Assembling the Stand
 VJ-1304 Installation:
Mounting the Printer on the Stand
 VJ-1614 Installation:
Assembling the Stand
 VJ-1614 Installation:
Mounting the Printer on the Stand
 First Ink Load
• Initial Wash
– You will need to flush the ink system using
Eco Solvent Cleaning Fluid BEFORE
installing ink.
Media Sensor Sensitivity
Adjustment (Edge / Rear)
Control Panel
 Diagnostic Mode
• While Holding down
[Value/-], [Value +],
and [>] keys, Press
[Power]
• The system will boot
to self-diagnostic
mode and display the
self-diagnostic mode
menu
 Maintenance Mode
• While Holding down
[Value/-], [<] and [>]
keys, Press [Power]

• The Printer will boot

to Maintenance
Mode and display
the Maintenance
Mode menu
 Board Manager Mode
• Service Manual
(Section 7.3.3 (8b))

• While holding the [<]

key, press [Power]
 Loading Firmware
• Using the MSA (Mutoh Service Assistant)
– Firmware Loading
– Parameter Back Ups
– Media Type Editing
– Date and Time Editing
– Diagnostic and Monitoring
• Service Manual (Section 7.3)
– Updating Main Firmware (Section 7.3.7)
• Main FW  .jfl file extension
– Updating Heater Controller Firmware (Section 7.3.8)
• Heater Control FW  .mfl file extension
 FW Load Failure
• All DF-49658 Main
DF-49658 Mainboard Boards come with a
VJ-1204
base FW for the VJ-
1204
VJ-1304 • You must set DIP
VJ-1604
Switch #3 – 2 on the
Main Board to the
VJ-1614 < SN FO6A000230 ‘ON’ position before
loading FW
 FW Load Failure
• To Install Base FW or in Data Transfer
Fails
– DIP Switch # 3
• Normal Operation
– 1:OFF, 2: OFF
• Set #2 switch to ‘ON’
– 1:OFF, 2: ON,
• Install FW
• Set #2 switch to ‘OFF’
DF-49658 Main Board
 FW Load Failure for Heater
Controller Board
• If a data transfer fails during Heater
Control FW
• DIP Switch # 1
– Normal Operation
• 1:ON, 2: OFF, 3: ON, 4: OFF
– Set #2 switch to ‘ON’
• 1:ON, 2: ON, 3: ON, 4: OFF
– Install FW
– Set #2 switch to ‘OFF’
FW Load Failure for Heater
Controller Board
 Head Alignment Theory
• 5 different adjustments
• Mechanical
– Physical Position in the Carriage
• Parallel/Head Gap – Verify First
– Set the Head Gap to 1.3mm
• Slant 1
– Horizontal Slant of the Head
• Slant 2
– Vertical Tilt of the Head
• Operational
– Electronic Timing
• Uni/Bi Directional in LOW Head Gap
• Uni/Bi Directional in HIGH Head Gap
 Head Alignment:
Parallel Adjustment
 Head Alignment:
Parallel Adjustment
 Head Alignment:
Slant 1: Horizontal Adjustment
 Head Alignment:
Slant 1: Horizontal Adjustment
• Slant 1 pattern prints out on left origin, right
origin, and center of the media loaded
Slant 1: Horizontal Adjustment
Good
Slant 1: Horizontal Adjustment
Bad
Slant 1: Horizontal Adjustment
Bad
 Head Alignment:
Slant 2: Vertical (Tilt) Adjustment
Slant 2: Vertical (Tilt) Adjustment
• Slant 2
Adjustment
Slant and Tilt Scenarios
Slant and Tilt Scenarios
Slant and Tilt Scenarios
Uni-Direction Patten
Uni-Direction Patten
Bi-Direction Pattern (Print 1)
Bi-Direction Pattern (Print 1)
Bi-Direction Pattern (Print 2)
Bi-Direction Pattern (Print 2)
 Circuit Board Functions
• Power Supply
– Input voltage is 100V /
200V
– Supplies power to all other
circuit boards
– Generates +5V, +24V,
+42V
 Circuit Board Functions
• Main Board
– 128MB SODIMM
– Ethernet Interface
• USB Exists but is not used
– Controls the Panel Display
– Receives and Analyzes data, then generates raster data that is
transferred to the printer
– Monitors each sensor
– Keeps track of all Control Parameters
– Controls print head Waveform (+42V)
– Controls pump motor (+42V)
– Controls PF /CR Motor (+42V)
– Controls fans and solenoids (+24V)
 Circuit Board Functions
• CR Board
– Controls head pulses form the Main Board to
the Print Head (+24V / +42V)
– Detects Paper Edge Sensor (+5V)
– Monitors CR Encoder (+5V)
– Monitors PG Sensor (+5V) for Head Height
– Controls Head Lock Solenoid (+24V)
 Circuit Board Functions
• Heater Control Board
– Controls the Heater Relay Board and Heater
Junction Board
– Selects Input Power Level (100V / 200V)
– Generates +12V and supplies +12V to the
Heater Relay Board
 Circuit Board Functions
• Heater Relay Board
– Distributes power to Pre-Heater, Platen
Heater, and Dryer Heater
– Detects thermistor readings (+12V) for each
heater temperature
 Circuit Board Functions
• Heater Junction Board
– Monitors Ink Cartridge Slots
• Ink ID Board
• Ink End Sensor
• Ink Not Sensor
– Monitors Sub-tank sensors (1604/1614)
• High Sensor
• Low Sensor
• Solenoid Valve
– Communication Junction between Main Board and
Heater Control Board
Heater System
Maintenance Station
 Maintenance Station
• Wiper Assembly
Ink Delivery
Sub-Tank Operation
Sub-Tank Operation
End User Maintenance Procedures
• Maintenance for Eco Solvent Ultra Inks
– 1 – 2 Times per Week
• Clean the Wiper
• Clean the Cap Assy
– Once a Week
• Clean around bottom of the Print Head
– 1 – 2 Times per Month
• Replace Spittoon Pad
• Maintenance Videos
 Onsite Service and Service
Authorization
• Before any onsite service is performed, a service request must be
submitted to the Mutoh Customer Care Department
– support@mutoh.com
• Online Service Request Form
– You will need to set up a User Name and Password to log in to the
Mutoh Reseller Website
• Will automatically submit to Mutoh Customer Care Department
• Will Copy the sender (Dealer email address)
• Option to cc up to 3 other email addresses
• Microsoft Excel
– Obsolete version
– Will still be accepted if emailed to support@mutoh.com
– Downloadable from Dealer login FTP website
• Phone Support
– 480-968-7772
– 800-99-MUTOH
 Onsite Service and Service
Authorization
• Authorization for onsite service will be given
once a service call entry has been generated by
Mutoh Customer Care Department
– Service Authorizations will be digitally signed by a
Mutoh representative and emailed to the requesting
dealer
– Service Authorizations are required for dealer
compensation after completing onsite service
• Customer Satisfaction forms must be completed
when onsite service is complete and sent in with
the authorization form to receive dealer
compensation for onsite service
 Warranty Service Parts
• Warranty service parts must be returned to
Mutoh, new and/or used, within 10 business
days of completing onsite service
– Prepaid Air bills are included with the warranty parts
shipments
– Failure to return parts within this time frame will result
in invoicing for non returned parts
• RMA forms are sent will all returnable parts that
reference the Mutoh Service Call Number and
Authorization Number
– RMA forms are included with the warranty parts
shipments