Servicio al cliente

A continuación, encontrará una serie de preguntas en inglés las cuales debe contestar de
manera argumentada (en inglés). Con la finalidad de dar apoyo en la
apropiación de los temas analizados en la unidad 1.

Questions.
1. Define what is a customer service from your viewpoint.

Customer service is all the actions implemented for consumers before, during and after the
purchase. Also known as customer service, it is carried out to achieve the satisfaction of a
product or service, it is also to answer the customer's questions, advance to what they need
and meet their needs effectively. There are other aspects such as friendliness, quality and
warmth that will also intervene in the service provided.
 2. Develop a scheme about customers types.
https://www.canva.com/design/DAEXTTtfYlE/WR-15bsGpm61SQo3xM6Jaw/edit?
layoutQuery=esquemas+y+diagrama

3. Actually there are new trends for customer service, ¿why this happen?

If there are new trends, we have been able to observe extraordinary alterations in the
way companies communicate with customers; a change that will certainly continue
into the 2020s. The 2010s were a time full of brilliant ideas, but also expected
accomplishments. They have exploring the trends that have begun to materialize to
explain how to impact your business as this evolves a bit with time and technology.
4. Explain why enterprises should have customer support protocols.

They should have protocols since it is one of the ways that a taxpayer is expected to carry
out care and service operations. The idea is that the manual serves as a detailed guide to
learn and reinforce procedures to serve the client and that they can be used to train new
individuals. 70% of consumers reported that they already supported a company that offers
good customer service, so remember that providing your employees with the appropriate
tools will facilitate the improvement of the quality of care and service and that will become
in positive results for your business.