Know the following in detail.

This means that you should be able to recognize and define

concepts (according to course text and class material). In addition, you should be able to
recognize and respond to application examples about these concepts.

Chapter 1: Robbins & Judge Organizational Behavior Section Headings

The Importance of Interpersonal Skills

Management and Organizational Behavior – includes management skills
Complementing intuition with systematic study
There are few absolutes in OB - includes our Zoom discussion of independent, dependent and
contingency variables

Chapter 3: Robbins & Judge Organizational Behavior Section Headings

Attitudes
Attitudes and behavior
Job Attitudes: Job Satisfaction, Job Involvement, Psychological Empowerment, Organizational
Commitment, Perceived Organizational Support, Employee Engagement
Outcomes of job satisfaction
The impact of job dissatisfaction

Chapter 4: Robbins & Judge Organizational Behavior Section Headings

What are Emotions and Moods? – includes moral emotions, positive and negative affect, the
functions of emotions
Emotional Labor - includes felt emotions, displayed emotions, surface acting, deep acting,
emotional dissonance

Emotional intelligence
Emotional regulation
OB applications of emotions and moods

Chapter 5: Robbins & Judge Organizational Behavior Section Headings

Personality
Personality frameworks - includes:
Big Five personality model
Dark Triad: Machiavellianism, Narcissism, Psychopathy
Other personality attributes relevant to OB: CSE, Self-monitoring, Proactive personality Values –
instrumental vs terminal
Linking an individual’s personality and values to the workplace
Cultural values: Hofstede’s Framework – see updated framework on slides (defined in lecture)

Chapter 6: Robbins & Judge Organizational Behavior Section Headings

What is Perception?
Person perception: making judgments about others

Includes: Attribution Theory,

Common shortcuts in judging others,

Specific applications in organizations

What about ethics in decision making?