Professional Documents
Culture Documents
• The Consumer Protection Act 1986 was passed by the Indian Parliament to
protect consumer rights and to redress consumer complaints and resolve
consumer disputes.
• The act was passed in Assembly in October 1986 and came into force on
December 24 1986. The day is celebrated as consumer protection day.
• Under the Consumer Protection Act, 1986, a three-tier judicial machinery was
set up to deal with consumer grievances i.e.
• Any aggrieved consumer can lodge a complaint at any of the forums depending
upon the value of goods claimed for compensation.
Circumstances under which complaint can be filed:
• An aggrieved consumer can file a complaint relating to
any one or more of the following circumstances
a. If the goods purchased by the consumer are found to
be defective;
b. If any unfair trade practice or a restrictive trade
practice has been adopted by any trader;
c. If the consumer suffers from any deficiency in the
services hired or availed of;
d. If the consumer is charged in excess for the price fixed
by the seller or displayed on the goods or any package
containing such goods;
e. If the consumer uses goods or services which are
hazardous or likely to be hazardous to life and safety.
Procedure of filing a complaint:
• Filing of complaint under Consumer Protection Act is very simple. A complaint
should contain the following information:
a. The complaint should be in writing by the complainant putting the necessary facts
relating to the complaint and when and where it arose;
g. The prescribed fee for filing a complaint before the Consumer Dispute Redressal
Forum is to be deposited;
h. The complaint can be presented before the Consumer Dispute Redressal Forum
by complainant/authorized agent in person, or else the complaint can be sent by
registered post in order to be filed before Consumer Dispute Redressal Forum.
Reliefs available to consumers:
a. To remove the defect in goods or deficiency in services, if defective goods are
supplied to the customers.
b. To replace the defective product and supply proper goods to the consumers.
c. To take back the defective goods and refund the price paid for the product or
charges paid for the service to the aggrieved buyer.
d. To compensate the aggrieved buyer for supplying defective goods or wrong
services due to negligence of the supplier.
e. To reimburse the cost incurred by complainant while presenting the case at the
redressal forum.
f. To discontinue unfair trade practices or restrictive trade practices.
g. To warn the supplier to stop the selling of hazardous goods.
h. To contribute atleast 5% of the value of such goods and services towards the
Consumer Welfare Fund or any other organization.
i. To issue corrective advertisement to neutralize the effect of misleading
advertisement.
j. To provide adequate costs to parties.
Time-limit for filing the case:
• The consumer can file the complaint within two years
from the date on which the cause of action had arisen.
(a) the right to be protected against the marketing of goods and services which are
hazardous to life and property;
(b) the right to be informed about the quality, quantity, potency, purity, standard and
price of goods or services, so as to protect the consumers against unfair trade
practices;
(c) the right to be assured, wherever possible, access to a variety of goods and
services at competitive prices;
(d) the right to be heard and to be assured that consumer's interests will receive due
consideration at appropriate forums;
(e) the right to seek redressal against unfair trade practices or restrictive trade
practices or unscrupulous exploitation of consumers; and
(f) the right to consumer education.
State Consumer Protection Council
(Sec 7)
• The State Government by notification shall establish a Council
known as the State Consumer Protection Council
Place of Meeting:
• The time and place of meeting shall be fixed by the
Chairman. The State Council shall meet at such time
and place as the Chairman may think convenient.
•
Objective of the State Council:
• Same objects, within the states as have been laid down
in section 6 of the Act for the Central Council.
District Consumer Protection
Council (Sec 8 A)
• In 2002, two new sections, sections 8A and 8B have been inserted in the Act which
empower the state government to establish for every district a consumer protection
council.
• The State Government by notification shall establish for every district a council
known as the District Consumer Protection Council
Objectives of the District Council (Sec 8 B):
• The objective of every District Council is to promote and protect the rights of
consumers within the State.
Members of the District Council:
• The District Council shall consist of members namely
1. Collector of the District (by whatever name called) who shall be its Chairman.
2. Other officials and non-official members as prescribed by the State Government.
Procedure of Meetings:
• The District Council shall conduct atleast two meetings every year as and when
necessary.
Place of Meeting:
• The District Council shall meet at such time
and place within the District as the Chairman
may think fit and shall follow the procedure as
prescribed by the State Government.
Consumer Disputes Redressal
Machinery
• Section 9 of the Act provides for the establishment of a three-tier
consumer dispute redressal system:
• If the President of the State Council is not present then the State
Government may refer the matter to the Chief Justice of the High
Court to act as the Chairman.
Term of Office:
• The term of office of the member of the State Commission is for a
period of five years or till the incumbent reaches the age of sixty-
seven years, whichever is earlier.
Salary:
• The salary or honorarium and other allowances payable to the members of
the State Commission shall be prescribed by the State Government.
• The President of the State Commission shall receive a salary of the Judge
of a High Court on full-time basis or an honorarium of Rs.200 per day on
part-time basis.
Appeal:
• If the aggrieved party is not satisfied with the judgement of
the State Commission, then it can prefer an appeal against
such order before the National Commission within 30 days
of the passing of the order and by depositing Rs. 35,000 or
50% of penalty amount whichever is less.
b. The state commissions may call the records of any consumer dispute
pending before or decided by any district forum within its limits of
jurisdiction if it appears to the commission that the district forum has
exercised a jurisdiction not vested in it by law or has failed to exercise
jurisdiction so vested in it.
• The membership of each such concerns being very large, the management
of the business was left to a few trustees. This resulted in separation of
ownership from management
• Trustees had the opportunity of trading with other people’s money and in
the absence of any specific rule, exploitation of public money started
• The joint stock company act of 1844 was the first legislative
measure which facilitated registration, although the concerns
registered under it were known as partnerships and the principle of
unlimited liability was maintained
• The right to trade with limited liability was granted in 1855 and in
year 1856 the whole law relating to the companies was consolidated
• The history of Indian company law began with the joint stock
companies act 1850, since then the cumulative process of
amendment and consolidation brought the most comprehensive and
complicated piece of legislation, the companies act of 1956
• In 2013 the companies act 1956 was replaced by the companies act
2013, which came into effect on 1st April, 2014
Main Objectives:
• To provide for more simplified and rationalized
legislation
• To promote CSR
• Thus, incorporation enables a member to sell his shares in the open market and to
get back his investment without having to withdraw the money from the company
Professional Management
Finances
a. Memorandum of Association
b. Articles of Association
c. Copy of Agreement, if any
d. A declaration that all the requirements of the companies act have been
complied with
• Every notice of a meeting shall specify the place, date, day and the hour of the
meeting and shall contain a statement of the business to be transacted at such
meeting.
(a) every member of the company, legal representative of any deceased member or
the assignee of an insolvent member;
• Any accidental omission to give notice to, or the non-receipt of such notice by, any
member or other person who is entitled to such notice for any meeting shall not
invalidate the proceedings of the meeting.
Quorum for meetings
• Unless the articles of the company provide for a larger number:
in case of a public company,
(i) five members personally present if the number of members as on the date of meeting is not more
than one thousand;(
(ii) fifteen members personally present if the number of members as on the date of meeting is more
than one thousand but up to five thousand;
(iii) thirty members personally present if the number of members as on the date of the meeting
exceeds five thousand;
in the case of a private company,
(i) two members personally present, shall be the quorum for a meeting of the company.
• If the quorum is not present within half-an-hour from the time appointed for holding a meeting of the
company:
(a) the meeting shall stand adjourned to the same day in the next week at the same time and place, or
to such other date and such other time and place as the Board may determine; or
(b) the meeting, if called by requisitionists under section 100, shall stand cancelled:
• Provided that in case of an adjourned meeting or of a change of day, time or place of meeting
a) the company shall give not less than three days notice to the members either individually or by
publishing an advertisement in the newspapers (one in English and one in vernacular language)
which is in circulation at the place where the registered office of the company is situated.
• If at the adjourned meeting also, a quorum is not present within half-an-hour from the time appointed
for holding meeting, the members present shall be the quorum.
Chairman of meetings
(1) Unless the articles of the company otherwise provide,
the members personally present at the meeting shall
elect one of themselves to be the Chairman thereof on
a show of hands.
• In this meeting the members are to discuss a report by the Directors, known
as the Statutory Report, which contains particulars relating to the formation
of the company.
Section 165(3) provides that the Statutory Report must contain the
following particulars:
(i) The total number of fully paid-up and partly paid-up shares allotted;
(ii) The total amount of cash received ;
(iii) The receipts, classifying them and also the expenses incurred for
commission, also brokerage etc.
(iv) The names, addresses and also occupations of directors, auditors,
managers and secretaries and also changes of the names, address etc.
(v) Particulars of contracts with proposed modifications presented at meeting
for approval;
(vi) Commissions and brokerages paid to directors and managers.
Class Meetings
• Class meetings are meetings which are held by holders of a particular class of
shares, e.g., preference shareholders.
• Such meetings are normally called when it is proposed to vary the rights of that
particular class of shares.
• At such meetings, these members discuss the pros and cons of the proposal and vote
accordingly.
• Class meetings are held to pass resolution which will bind only the members of the
class concerned, and only members of that class can attend and vote.
• Unless the articles of the company, all provisions pertaining to calling of a general
meeting and its conduct apply to class meetings in like manner as they apply with
respect to general meetings of the company.
Meetings of the Board of Directors
• The Board of Directors controls the management of the company. Therefore, the
Directors are to meet frequently to decide both policy and also other related
matters. It is conducted four times in a year.
Meeting of debenture holders:
• A company issuing debentures may provide for the holding of meetings of
the debenture holders.
• At such meetings, generally matters pertaining to the variation in terms of
security or to alteration of their rights are discussed.
• All matters connected with the holding, conduct and proceedings of the
meetings of the debenture holders are normally specified in the Debenture
Trust Deed.
• The decisions at the meeting made by the prescribed majority are valid and
lawful and binding upon the minority.
Meeting of creditors:
• Sometimes, a company, either as a running concern or in the event of
winding up, has to make certain arrangements with its creditors.
• Meetings of creditors may be called for this purpose so as to make
arrangements with creditors with respect to reconstruction or any
arrangement with its creditors.
Winding Up
• Winding up is the method of putting an end to the life of a company
• Winding up of a company is the process whereby company’s life is
ended and its property is administered for the benefits of its
creditors and members
• An administrator, called a liquidator, is appointed and he takes
control of the company, its assets and pays its debts and finally
distributes any surplus among the members in accordance with their
rights.
• Types of winding up(section 270)
a. Compulsory winding up under the order of the Tribunal
b. Voluntary winding up
I. Members voluntary winding up
II. Creditors winding up
Compulsory winding up:
• Section 271 empowers the tribunal in its discretion to order the winding up of a company in the
following cases:
Inability to pay debts [section 271(2)]:
• Inability to pay debts is explained in section 272(2) and according to the sub-section a company shall
be deemed to be unable to pay its debt in three cases
a. Statutory Notice:
• If a creditor to whom the company owes a sum exceeding one lakh rupees has served on the
company, a demand requiring the company to pay the amount so due and the company failed to pay
within 21 days, or to provide adequate security or restructure or compound the debt to reasonable
satisfaction of the creditor.
• The debt must be presently payable and the title of the petitioner demanding it should be complete
• Petition for winding up is not to be sought for as a short cut and cheap device to coerce payment and
stifle contest
• It is also necessary that the creditor should have delivered a demand under his hand at the registered
office of the company
• Statutory notice is a highly formal and important document and it would appear to follow that the
provisions of the Act as to its service upon the company must be strictly observed
b. Decreed Debt :
• A company shall be deemed to be unable to pay its debts if execution or other process issued on a
decree or order of any court in favor of a creditor of the company is returned unsatisfied in whole or
in part
c. Commercial Insolvency:
• If it is proved to the satisfaction of the tribunal that the company is
unable to pay its debts
• In determining this the tribunal shall take into account the
contingent and prospective liabilities of the company
Special Resolutions [Section 271(1)(b)]
• If the company has by special resolutions, resolved that it be wound
up by the Tribunal
• The tribunal is, however, not bound to order winding up simply
because the company has so resolved
• The power is discretionary and may not be exercised where winding
up would be opposed to the public or company’s interests
Acts against sovereignty
• If the company has acted against the interests of sovereignty and
integration of India, the security of the State, friendly relations with
foreign States, public order, morality or decency
Sick company
Fraudulent conduct of affairs
Default in filing financial statements
• If the company has made a default in filing with the
registrar its financial statements or annual returns for
immediately preceding five consecutive financial years
Just & Equitable
– Deadlock
– Loss of substratum
– Losses
– Oppression of minority
– Fraudulent purpose
– Incorporated or quasi partnership
– Public interest
Who can apply for winding up:
• An application to the tribunal for the winding up of a company is made by
a petition. A petition may be presented by any one of the following:
a. Petition by company [section 272(1)(a)]
b. Creditors petition [section 272(1)(b)]
c. Contributory’s petition
d. Registrar’s petition [section 272(1)(e) and (4)]
e. Central government’s petition
f. Central or state government’s petition[section 272(1)(g)]
Powers of Tribunal:
After hearing a winding up petition, the tribunal may
a. Dismiss it with or without costs
b. Make an interim order, as it thinks it
c. Appoint a provisional liquidator of the company till a winding up order
d. Make an order for winding up with or without costs
e. Any other order it thinks fit
Commencement of winding up(Section 357):
• Winding up commences not from the date of the order,
it shall be deemed to commence from the time of the
presentation of the petition
• Similarly, when the event, if any, has occurred, on the occurrence of which the
articles provided for the company is to be dissolved, the company by passing an
ordinary resolution to that effect, commences its voluntary winding up
b. By special resolution
• A company may at any time pass a special resolution providing that the company be
wound up voluntarily.
• Within 14 days of the passing of the resolution, the company shall give notice of
resolution by advertisement in the official gazette and also in some newspaper
circulating in the district of the registered office of the company.
• Under Act, 2013, the creditors can convert the winding up into winding up by
tribunals and thus there is only one kind of voluntary winding up
• They have to declare that they have made a full inquiry into the affairs of the
company and have formed the opinion that the company has no debts or that it will
be able too pay its debts in full from the sale of assets
• The declaration should contain a statement that the company is not being wound up
to defraud any person or persons
• It should be accompanied by a copy of the report of the auditors on the profit and
loss account and the balance sheet of the company prepared up to the date of the
declaration and should be embody a statement of the company’s assets and
liabilities as that date.
• There is a penalty for making the declaration without having reasonable
grounds for the opinion that the company will be able to pat its debts.
• The act of 2013 has abolished distinction between the members voluntary
winding up and creditors winding up
• The requirement now is that after members meeting for voluntary winding
up, a meeting of creditors must also be called
• Such meeting has to be called and held on the same day or next day by
sending notice of meeting to creditors.
• If two-third in value of the creditors are of opinion that its is in the interest
of all parties that the company wound up voluntarily, the company’s
voluntary winding up is to proceed.
• If they are of the opinion that the company may not be able to pay its debts
in full form and pass a resolution that is to be in interest of all parties to
wound up by tribunal , the company has to file an application before the
tribunal within 14 days.