HIGH SEASON English for the Hotel and Tiana LeNag WORKBOOK Michael Duckworth SS BRR S| ok A PymRNeA OXFORD UNIVERSITY PRESSContents page Unie 1 4 Unie2 10 Unit3 16 Unird 22 Unit 5 28 Unit 6 34 Unit 7 40 Unie 8 46 Unie 9 32 Unit 10 58 Unit 11 4 Unit 12 70 Answer Key 76Unit I Exercise 1 Read the descriptions of the cheee hotels. Then read what the three people say. Which hotel would each person pref? or FORTE CREST Sipson Road, West Drayton, Middlesex, UB7 01, This modern hotel stands just off Junction 4 of the M4, and within easy reach of Heathrow by courtesy bus Sorvice and the Underground link to Central London. Royal Windsor and Hampion Court are both just a Shot trip from the hotel. 4 568 bedrooms & 4 suites 4e 3 restaurants, including }) Chinese end talan #2 G| bars # lounge # hai-dner, ‘rouser press, overnight laundry service ¥ satelite TV tr 2ashout room service 4 free car park # use of local health ard Fliness Centre # FAMILY. baby- sitting, notice required; play £54 ppp THE WALDORF ‘Aldwych, London WC2B 4DD Recently restored to its orignal Edvarcan splendour, this elegant hotel stands on the ‘crescent of Aldwych, vahere London's West End meets the City, ond Just on the fange of Covent Garden. Bu in 1908. its famous Palm CourtLounge retains the gracious ambience of the ‘umn ofthe century, and isthe setting for tea dances. Shops, museums, and theatres ae within ‘walking ditaneé, and Covent Garden “Uriderground station is on hand. 262 bedrooms & 30 suites Waldort Restaurant, Aldwych Brasserie Club Bar, Footlights Bar. Palm Cour: Lounge # hated, trouser press, individually conto air oaditioning satelite TY 24-hour room service # pubic py carpark in vicinity # Family baby-sitting, note required, rom E79 Pppo GROSVENOR HOUSE APARTMENTS Park Lane, London W1A 3A8 from £139 pppn Built in 1928, the Grosvenor House Apartments were originally designed 2.2 separate block of luxury service apartrments on Park Lane. Incorporated ito the man hotel one yearate, the Apartments have been since, and are today, one of London's most prestigious and comfortable addresses, The Apartments are served by a private entrance ‘and separate reception, resulting in unusual privacy and tranquil, a5 ‘well as an unrivalled level of service from the dedicated Apartments staff and management. Ranging in size from ane to five bedrooms, ideal for _farmles, the Apartments alfRave a spacious siting-room, beth SCR, Hal “ane Kitchenette All the hate! facites are close at hand and included ‘vathin the rate, sich asthe Health Club with its 65-‘aot searnmung-poo! ‘and gymnasium, Children under 16 stay free in they own room,Unit 1 5 “I work for one of che large tour operators, so I spend most of my time travelling. In my opinion, hotels need vo be efficient; the phones should work and there should bean overnight laundry service. I rhink a good range of restaurants is important, because I don't have time to go out in the evening. As far as I’m concerned, atmosphere isn’t very important.” a Tenny Wri would like the —_ferte Ce “We have a small family business in Spain, and when we travel co England, oon business we like to take the childeen with us. { don't think the big hotels look after smal! groups very well ~ chey often put you on different foots, and you can only see each other in the restaurant. On the other band, self-catering apartments aten’t very good because there aren't enough facilities. If you ask me, there should be more hotels chat offer a mixture of both facilitics,” b> Miguel Morales would like che J. “I don’t travel co London very often, but I sometimes go for the weekend. For me, the ideal hotel needs to be near the theatres aad cinemas. If you ask me, the best hotels are old-fashioned ones with a lot of atmosphere, but of course they shold Five « good range of facilites too. For me, staying in a modern hotel would be an unpleasant experience.’ ¢ Agatha Trump would like he Ts _w/tldlw vk Exercise 2 Match the phrases in column A with the phrases in column B. The frse cone has been cone for you. A B 1 a. I ger terribly seasick, so 1 a. getting the chance to speale j hate them. 24 God service simporains, welcoming the guess but I dislike ie staying in five-star hotels. 3 LL goabroad wheneverTean. — d_getting up early. Pm not fond smaller ones more. 4 & Dm not very keen £ when waiters don’t leave you C 5 & When the company’s alone. Ve J, paying for chem, Hove g going anywhere by boat. 7 f 6 © Like working in Reception hon visiting hiscorical sites T Aw because | enjoy i of holidays in England. 7 & Big hotels are OK, but 1 like 8d [ scart work at six. [don’c mind 9D Lpeak three languages so I TikeExercise 3 Exercise 4 Unit 1 Fill che gaps in these sentences, using the words in brackets, Examples: (like) | Like big hovels. (enjoylstay) I enjoy staying in big horels. (ove/swhen) I love it when | get the chance to stay in big hotels a (like) I rain restaurants b (enjoy/go) 1___ 0 foreign couneris. © thatefuavel) 1 boa d. (dislike/when) I — have to stay in noisy hotels. © (can’rstand)]______________ people who complain in restaurants, € (enjoy) good food. g (don’tmind/when) |_______ the service is slow. bh lovelsiay)} —____________. in bed late i (don’rltke/when) [___________hebillis wrong. Choose the phrase in italics which is grammatically correct. Example: 1 don’t like it whentcan't.ssand geting up early. 1 love itlam keen on when I get the chance to go abroad. not very findidisike of foreign food. n quite keenlenjoy on learning new languages. T don't mind ie whenlenjoy meeting new people. 1 can't stand is when/bave guests who complain all the time. b © d e Now write five sentences using yout own ideas and the phases in italies which you did wot choose in Past 1, Example: [don like it when the manager risiizes mae. a b © aExercise 6 Uniet le #7 A tour operator is describing two different hotels in Sri Lanka to a client. Put the sentences in the costect order (from f to 12). The first one has been done for you. a 2 Right, well, there are two hotels that we usually recommend and ¢- they are the Oberoi, which isin Colombo itself, and the Tory lon £ Tm not sure, really. Could you tell mea bit about the first one? Isthe Ivory Inn more or less che same? & Good afternoon. I’m planning ro go to Colombo in Sri Lanka and Td like some information about the hotels you recommend. Good afzernoon, May's Fravel, Claire Newton speaking. How can thelp you? Yes, please. My name’s John Stevens, and the address is 11 London ,, Road, Cambridge. . 4 Is the Ivory Inn actually in Colombo, too? 7X Thank you very much. Goodbye. 2 No, it’s very different. It's a private guest house, in fact, noc a hotel. It’s gor twenty rooms with ceiling fans, and there are showers, but there's no hot water. Ics very simple, really. Would you like me to .,- send you the brochure? j 2 No, it’s about seven miles away. What sort of hotel are you looking for? ke Yes, che Oberoi is a first-class hotel, with all the facilities you would expect, There's a good choice of restaurants, a pool, large grounds, y teonis courts and so on. 1 @ Allright, Mr Stevens. I'll put that in the post this afternoon. b © d - os The chree words in the boxes on the outside can all be combined with one of the words in the box in the centre (e.g coffee shop, clothes shop, souvenir shop). Match each combination, The frst one has been done for you, a coffee [tae 4 clothes fo oD Souvenir sista ballroom | 1 room bhi, a 9 shopping tow 2 senso entertainment 2, summer } Beene sports anne | a view a © simple ©) 5 dancing heated fvestar é | indoor luxe pool swimmi & & i 7 club ) EEE —— d superb |S 8 shop i dining- Daneramic Fa hotel | | double Geer | ost Ot a e friendly Leen ji heat efficent /0 pr 3 polite watersports8 Unie 1 Exercise 7 Read the extract from the brochure and fill in the gaps with the following swords. The fest one has been done for you. G air-conditioned — relax ae entertainment 4 rustic Sfacilivies osecting § furnished situated informal aspacious lies 5 value /y - ‘Tndentnds rradewinds is? situated in* rounds on the south coast at Dian just, over twenty miles from the city of Mombasa and within eagy reach of some shops. It »__ on a spectacular white-sand beach fringed by palm trees. ‘The main building is‘ with a thatched roof in the local African manner, and the hotel's . include a restaurant, bar, hairdresser, and shop. By the swimmingrpoolisan‘__snack bar and a smaller pool for children. Evening. is provided by live bands or a disco, “The modestly * rooms havea balcony or tertave, are fully and have a telephone and shower. Qginion: Ina superb” _, this isa simple, medium-class hotel offering outstanding " __ for money, and an ideal i place to unwind and ‘before going onExercise 8 Unit 1 9 Answer the clues to find the hidden word. Alll che answers are connected with accommodation, The frgt one has been done for you. We luddin worl cs ica N[s J) , a 6 7 4 El 1 Arthe Yosemite Lodge you can stay in small redwood —_ . (6) 2 The millionaire reserved a of six coms an the top floor of the hotel. (5) 3 If you have a family, you should chink about staying in a self-catering — that has three bedrooms, a kitchen, and a bathroom. (9) 4 Acthe Ahwahnee Hotel in Yosemite, you can rent a double room or a separate — in the grounds. (7) 5 We took our tents and scayed in a lovely __ which had all the facilities we needed. (8) 6 We stayed ina marvellous hotel that even had — to keep your horse in. () 7 Vd rather stay in a five-star —_ than in a bed and breakfast. (5) 8 Our 200m doesn’t have a bath, but atleast there is a. (6)J Exercise 1 Exercise 2 A Unit 2 Ahotel guest is writing a letter home. Compiete the letter by filling in the gaps with words or phrases according to the symbols. The first onc has been done for you. Complete the rable on the next page with the following irregular verbs, Each verb can be used with one of the sets of words on the right. The first one has been done for you. Use a dictionary if you need co. fy, fing, go speak know spend make wear pay waiteExercise 3 Unit 2 n a make made ‘made changes, a decision, a reservation bo onhooliday, to bed, on a training course ——____ the bell, the fire alarm, room service d frst class, club class, economy class e time, money, a hotiday a the bill, in cash, in advance g — someone well, she answer, a place ho English, Brench, quietly i atuniform, clothes, a dinner jacket jo alerrer, a fax, a message ut the verbs in these short dialogues into the corzeet form of the Simple Past. The fist one has been done for you. ‘a: There’sa message for you, Mr Smith, B: Thank you. When Mid it arrive (jt/artive)? a: About an hour ago, sir, a: Where? fyou/spend) your last holiday? w Wee go) to the Canaries. at {youthave) a good time? a; No, we$___ (notike) it very much. In face, wes leave) a few days carly a: Whar? youn like) about it? Be Wet think) ie was much too modern ‘A: T'm sorry, Mr Johnson, we don’t seem to have a reservation for you. When? you make) the booking? p12 (not/write) ro you myself ~ my secretary (fax) you last week. And (send) a letter of confirmation sao. _______ (book) it in the name of the company. A: Oh yes, here itis. Ido apologize,12 Exercise 4 Unit 2 Look at che two pictures showing a bedroom at the Astton Hotel before and after renovation. Wrire sentences about what the new ownets have done, using the Present Perfect, as in the example, Example: repainc/all/ooms They have repainted all the rooms a put/new baths/all/barhrooms replace/ali/old beds co take down/old wallpaper change/all/pictures a lay/new carpets inseall/colour TVs/all/rooms - g. spend/a lor of money/curtains and fabrics build/new cupboards/all/rooms =Exercise 5 4 Unit 2 13 Read this extract from a tour operator's report abour a visit ro a horel. Put the verbs into the Present Perfect or the Simple Past. The first one has been done for you, Use a dictionary if you need to, REPORT: ASTRON HOTEL |, Ne tisiged (visit) the Astron Hotel in duly 1991, when we 4 (Gecide} that we wou1d not feature che hot] im Gur brochure. There : (be) @ number of seasons tox this: the rooms 7. — (need) upgtading, we % (feel) that the standara of service © fnot/be} good enotigh, and the hote1 | {nobéseem) to be vell managed. However, a great deal * — (change! Since 1991, and the hotel ds now under new managemént. They (redecorate) all the zooms and they (aise) phe restaurant much moze pmfortable and aitractive. They — {alo/buildl = new pool. whey (start) work on a new extension which should be complete uy April next year, and this Will bring the number of available xeomeito 200. the new manager {imtroguce) an incentive scheme for the staft, (ineteage) salaries, and (ean) a mumper of employecs gp training course#, and as @ result the level of service #] _ (amptove) a great eal. he restaurent ts gaining a good reputation. The new chef, Jobn White,” ibe at ithe hotel for three months, and will clearly maintain Bigh standards of cuisine. te (train) if Paris a fey year@iago, and i {wetk) at the Tour 2 cna ee a @’Argeat. sine Risjartival, he (create) 2 new menu and (hire) a new maitre a” to train the waiters. We (have) a meal at the restaurant iast night oe ee ituink) the Standards were excellent. We therefore regonmend thet we feature the Astron Wotel in next year’s brochure,14 Exercise 6 Exercise 7 Unit 2 Complete this table showing how to compare adjectives. ADJECTIVE COMPARATIVE SUPERLATIVE expensive more expensive than the most expensive dlean better than rhe cheapest more interesting than bad mote spacious than the mot comfortable a bigger than _ busier than quiet A potential guest is phoning a country house hotel ro ask about differences between the rooms. Fill in the gaps with the comparative or superlative forms of the adjectives in brackets. The frst one has been done for you. Moret: Good afiernoon, Carlton Court Hotel. How can I help you? vest: Good afternoon. I'm phoning to ask about the three suites you feacure in your brochure - the Nelson, the Clive, and the Drake. 'm trying ro decide which one would be 'she mose suitable (suitable) for me. Axe they all more or less the same? HOTEL: No, they are all individually designed. I'll start with the Nelson s ~ ithas a single bed, a sitting-room and an en-suite bathroom. It costs £65 per night, so it’s #0 (cheap) of the three suites, but of course itis also? f (small) of the three because it's for one person. cuesr: How much 4 (big) are the other wo? . ores: About vwice the size. The Clive is quitea loc 8 (spacious) than the Nelson, and has a double bed, en-suite bathroom, a siting-room, and a small dining- room. 'salitles 4 7 and costs £85 per night per person, but that does include dinner for two. It's the only.Unit 2 15 suite on the top floor, so it has 7 (good) view of the city urst: And whacis the Drake Suite ike? worst: Well it's £105 per person per night including dinner, so its our se expensive) suite, but it's also our (popular) one, and reservations need to be made well in advance. Ie is #2 (large) thqn cither the Clive or the Nelson, and ies 2 (quiet) than them because it’s at the back of the hotel. cunsr: Thank you very much, ['ll be in touch again soon. Exercise 8 Complete the sentences by choosing word from column A and aword feos column B. The first one has been done for you. A B / play-'e) access 6 2 safety ¢ size 2 stair nurse 5 1 king- nil 2 resident bus | wheelchair!) \ changing 7 nappy-6) lifts courtesy «| room a If the weather is bad, the children at the hotel can use the play-room on the ground oor. b_ In order to cater for guests who have babies, we have installed _— facilities in the toilets, There's no need to get 4 taxi from the airport. We provide a d_ Because many of our clients are elderly, we have a — in case they need medical attention. ce Asthe stairs are quite steep, we have fitted a One of the toilets on the ground floor has been widened to provide for disabled guests g Anumber of our rooms now have beds as wwe have had complaints that the beds wese too small hy We decided thar the cheapest way of giving people in wheelchairs access to the firse floor was to installaExercise 1 Exercise 2 Unit 3 ' Match the sentences in column A with the sentences in column B. The first one has been done for you. A B 1 4 Thisisthe third time you've a You shouldn's stand and wait been lace. for one. 2 _ They'll give you atipif they I must get to work soon, want to © Weedon’ have to learn any 3 — Idon't work in the Front other languages. Office. 4. You must get here on time. 4 — Ie’snearly eight o'clock. € You should curn the light off 5 _ That sounded very rude. first. 6 — The computer can woricit Guests like it when ous, receptionists are fiendly. 7. Irsdangerous to changea ——g_ You mustn't speak to the guests light bulb like that. like thar. 8. Luckily all our guests ate h Idon’t have ro wear a tie English, i You don’t have to do the 9 — You should always uy «0 calculations yoursel. smile. In each of the following passages, choose one of the three words or phrases to fill the gaps. The frst one has been done for you must don’thaveto —_mustn’t As it’s your first day, I'l just show you what to do. Obviously, you muse make the beds and hoover the carpet, and you 2 forget ro check the cupboards in case the guests have left anything. Fone of the beds hasn’e been used, you & change the sheets, but you 4 tidy it up so chat it looks tight. Ifthe guest is about to leave, you 5 check the mini-bar and tell reception if anything has been used so that they can put iton the bill, In the bathroom, youS______ change all che cowels and provide new soap ard shampoo and makie sure that everything is clean. any of the light bulbs are broken, you 2 ‘teplace them youtself ~ you can just ring Maintenance and they'll take” care of ix.Unit 3 7 haveto don’thaveto _—_shouldn’t “The hotel isin the West End, so a lot of aur guests want to go out to shows in London, and 1p and ~ arcange bookings for them, We have special arrangements with some of the cinemas and theatres, so that means our guests ? queue up for tickets and they + pay more than they should, which is good for them. But with some of the others — especially the very popular musicals — we 4 tise agencies, and that means that she guests © pay alot extra. Personally 1 think that the agencies © charge so * much, but they always say that the guests make bookings at the last minute. should don’thaveto mustn't You #__________ know how to mix all the cocktails on the list, and you? ryan be as professional as possible, because that’s all part of the atmosphere. OF course, youS__ know how to make every cocktail in the world, because that would be impossible. Ifa guest asks you for cocktail you don'cknow, you panic, you3 just ask them how to make it, and you$____ show some interest in it because that makes chem feel good. There are sometimes problems with people who are under age. If you think someone Woks t00 young, you z ask them for proof of their age and yous serve them alcohol if they are under seventeen. What jobs are described in the three passages above? Passage 1 : Passage 2 Passage 3OO 18 Unie 3 Exercise 3 1 Complete the table of nouns and adjectives. The frst one has been done for you. Use a diecionary if you need to. NOUN ADJECTIVE a enthusiasm = enshasiastie b experienced © fiend d able e relevance F permanence g ——___eesponsible hh availability =| —___ i —_____ aware j_ suitabilicy — 2. Fill in the gaps in the following sencences using cither the noun or the adjective in each paitin the table. The sentences are notin the same order as the table. Example: She'd be marvellous at organizing childten’s activities because she’s got lots of enthusiasm, a [’m rather shy and reserved, so I don’t think 2 job in Reception would be____ forme. b Please send usa letter and a cv giving details of your qualifications and experience. I'm surprised that she has decided co leave, L wasn’ —___ chat she wasn’t happy here. d_ Ifyou want ro work in Front Office, you have to develop the to do chree things a¢ the same time €. Sheis always happy, smiling, and »\~ ____, so everyone likes her, £ [have several years? _____ of working in a large hotel. g The Head Housekeeper is _. __ for making sure thar the rooms are keptin good condition. h Could you phone Mr Peters and ask him when he would be» for the interview? i I worked there on a three-month contract but I did well and ar the end they offered mga_____job.Exerdse 4 Unie3 19) Choose a word from column A and a word from column B to complete the sentences. The first one has been done for you. A B permanent bedroomed personal clientele kitchen quarer cwelve- rate turnover workload regular garden winter touch hey > staff a We have quite a high staff numover rate. Our employees don’t stay with us for very long. b We're fully booked in spring, summer and autumn, but the ee is very quiet. © We're a smal family-run hotel, and our guests appreciate the hac we offer. 4 We can’e afford many staff o the three of us who run the hotel have a We grow all our own herbs and vegetables in the £ Most of our guests come back again and again, so we have a fairly g They runa large hotel that has over fifty and twenty other temporary employees. ho My sister cunsasmall_______ hotel with a small restaurant that is open to non-residents.20 Unit 3 Exercise 5 Read the following advertisement. Choose one of the following words to fil the gaps. The first one has been done for you. challenging conference Golf ‘opportunity. . communication essential minimum Personnel competitive experience National _ professional MANOR HOUSE HOTEL AND GOLF COURSE A magnificent jacobean-siyle 69-bedroom hovel offering ‘cvaferace facilities and its own Championship. Course, situated within a 270-acre country estate in the Dartmoor * Park We require a DEPUTY HEAD RECEPTIONIST At _ opportunity has arisen co join our ! and enthusiastic Front Oiee tear, ‘You mst possess excellent and social skills coupled with a high level of guest cate ‘Compater experience is ” together with 2" of 2 years’ Four Office In return we offer a salary, liven accommodation if required, and the to join one of Europe's most progressive bore! groups Please forward Curriculum Vitae (0 the ___ Manager, Priscilla Evans, the Manor House Hotel, ‘Morcioahampatead, Devon TQ13 RE, Exercise 6 Emma Jones has replied to the advertisement above. Complete her letter by choosing the best word or phrase from the options in italics. The frst ~ one has been done for you. Dest Ms Evens 1am “contacting/wricing/+2iking in reply to the ddverSicanent fbr the ‘WBrk/fob/eoet of Deputy Head Receptionist when yen Shade/placed/wmore in this month's edition of 7eatcrer and Hotelkesper" magazine. I greatly enjoy working iu a Front Office and taking Sconcarn/care/attention of Guests, and would Welcone the "possibility /oteasion opportunity fo take on nore responsibility by norking fer a much larger hotel. ‘as you Will see from the ‘endlosed/adBec/Inciuded ev, E completed a ecurse in Catering ond Hotel Mandeenant: after “left leave/leaving school, and then worked part-time in a futher of hotels an London. “Since/For/At the last year and a halt 1 have been working ‘as/lake/et a recaptieniat in the Belmont Hotel, wheze 1 gained "valuable /expensive/ocstiy’ experience of working “with/of/from computers and dealing with a wide range of guests. T also have a good vovking Punderatending/akility/kiowledge of German and Feench, ahd I alge speek @ *littie/emaii/cow Italian. 1 would be “avai lable/prepared/willing for incerview fron May 15th, I look “shead/up/forvazd to "hearingyheax/heard fxom you. Yours *truly/sincore! Eri Jews fea, cones FiattheubyExercise 7 Unit 3 a Answer the clues co find the hidden word. The first one has been done for you as an example. fplulR|C[HIA|s|1[N|G ro 1 T workin the Department — we are responsible for ordering and buying everything that the other deparements need and for keeping control of stocks. (10) 2 Some large hotels have a___ Officer who hires new employees, conducts interviews, and generally looks after the staff. (9) 3 There's no problem if you come back after midnight ~ the night will let you in. (6) 4 Inche __ Department, we are responsible for paying bills and salaries, and for the financial side of the hotel. (8) 5 There’s a vacancy for a__. at the Medici Hotel - the job involves leaning the guests’ rooms, making the beds, and making sure thar everything looks right. (11) 6 Asa, you will be expected to look after guests” special requests, and you'll have ro make theatre bookings, organize tours, travel arrangements, and so on. (9) 7 Awork in the __ Office, so I deal directly with the guests, and for this kind of job you need to have good social skills. (5) 8 The General has overall responsibility for the running of the hotel. (7) 9) The restaurant are looking for an experienced with good pastry skills who can produce imaginative cuisine. (4) 10 I'ma... so patt of my job is to welcome the guests and give chem their room keys you need to have a friendly, outgoing personality for this kind of work. (12) 11. Peter is the head of the —_ Department, so contact him if you notice anything that needs repaiting, (11) 12 ‘The — is in charge of the cleaners and chambermaids, and is, responsible for making sure that the rooms look as they should. (71)Exercise 1 Exercise 2 Unit 4 ‘A guest is phoning the Marlow Fiotel o book a room. Number the dialogue in the right order (114). The first one has been done for you. a _. American Express. The number's 8773 457 238 5549. need a deposit? — Hello, Pd like to book a room, please. — Yes, i’s Henry Box, and the address is 30 Lime Walk, Slough. — Certainly, sir. When would you like to come? — An individual booking — it’s for our wedding anniversary. No, but you've been recommended to us by friends. — F'lljuse check availability. Yes, chat’s fine. Is this a company booking or an individual booking, sir? — OK, 30 Lime Walk, May [ask if you've stayed with us before? — No, a deposit won't be necessary. If you'd like 10 make a note of your reservation number, i's P 227, L. Marlow Horel, Reservations. Charles Thompson speaking, “That's nice to hear. How will you be paying? — Right, in that ease we'll provide complimentary flowers and champagne. May I have your name, please? m — On the eleventh of May, for ewo nights. A double room for myself and my wife. 2 — Thank you very much. Goodbye you we mae Roe | \ ‘Use the information from the dialogue above to fill in this reservation card. Name Anival date No. of mights ‘Company/Individual Stayed before ‘Method of payment Credit card no. Address Reservation no.Exercise“ } } Exercise 4 F Unie 4 2B Reply to the following questions using short answers. Example: Are there any liftsin the hotel? Yes, shere ave. a Tesalovely day, isn’ i? Yes, Excuse me, do you speak English? Yes, Bo you work here? Yes, aoe Is there a post-box anywhere here? Yes, Have you been here before? No, Ate they gaing to stay another night? No, Have they confirmed that reservation? No, ‘May Luse your phone? Yes, —__ . Did you rake his number? No, root j Have you gor a pen i could borrow? Yes, Read through the information about some people who went to Spain. “Then answer the questions, using short answers as in the example. Finally, work our which hotel everyone stayed in. Peter, Mary, and the Smichs all went on holiday to Spain. They stayed in different hotels, the Granada, the Seville, and the Alhambra. Only two of the hotels were air-conditioned, Peter stayed in the only hotel with a pool. Each hotel had either air-conditioning ot 2 pool. The Smiths did not stay in the Alhambra. The Granada did not have air-conditioning. a Did Peter, Mary and the Smiths travel to Spain? Yes, shey did. b_ Did they stay in the same hotel? ‘Were all three hotels air-conditioned? Did all the hotels have pools? Did Petes’s hotel have « pool? Was Peter's hotel air-conditioned? Did the Smiths stay in the Alhambra? Could the Smiths have stayed 2t che Seville or the Granada? re ne ae j Did the Granada therefore have a pool? ‘Therefore, .. Peter stayed at the “The Smiths stayed ar the Mary stayed ar the24 Exercise 5 Exercise 6 Unit 4 Match the following sentences with theit question tags. The first one has been done for you. 1 4 You've got reservation, a didn’c they? 2 _ Noone here speaks b don’cyou? Japanese, © wouldn't you? 3 — Lexpect you want my d_ haven't you? passport, e have you? 4. Thisisa very nice hotel, f do they? 5 — You'releaving tomorrow, shall P 6 — I'llsend you a letter of hy isn’eiv? confirmation, i aren't you? 7 — She’savvery good j_ isn'cshe? receptionist, 8 — You haven’t seen my pen anywhere, 9 _ They paid by credit card, 10 — You'd like a room overlooking the garden, In the following telephone conversation, choose the correct option from the wotds in italics. The first one has been done for you. Horst: Good morning, Landsdown Hotel. 'Can/Could |help you? uss: Good motning. Could I *havelpeak Reservations, please? woret: Certainly. $Waid/Ffold che line, please. I'll (putieonnect you through, uns: Thank you, Horet: I'm sotry, 9m afraid regret the on? . Guest: Yes, that’s ?finelsplendid. Horet: It's ®ringing/calling for you now. ... Reservations. Jane Watson *talkinghpeaking. Flow can I help you? Guest: Hello, 'rhis ishere is Michael Nelson from Killick & Co. I rang eatlier to book two singles from the 18th. HOTEL: Yes, Mr Nelson, I remember. What can I 'de/make for you? Guest: Could I change that to three singles, again from the 18ch? Horst: I'm Maffaidisory, could you repeat that? Ir'sa !fauntibad line Guest: Yes, could I have another single room for the same dates? HOTEL: Yes, Mobvioush/of course. Vl see to that now. I'd be gratefull delighted you could *repeat/confirm chat in writing. Guest: !7Surely/Certainly. Thank you for your help. HoreL: 'Your/Yox're welcome. Goodbye ne’s busy. Will you Shold/hangUnit 4 25 Exercise 7 Find the words in che box to complete the sentences below. The words are hidden horizontally, vertically, and diagonally. The first one has been done for you. NTPHGYDPFR EGRE MS ADOS cee? 5 pg Ses Rew R HN XS AS FMO C7) ote WEE A TAD S 9 $08VeC Tg 5 7 ON RR HOS FHCRI DPRDHTVKAW UP GKROWTEN ERAWTFOSKM 1 We have our guests’ addresses on the computer, so it’s easy to chem and send chem a publicity leter. (5) 2 I find it difficult to read the words on the- because there's roo much light behind it. (6) 3 You can work on different things at the same time ~ for example, you can work on two letters and use the calculacor, and they all appear in differene —. (7) 4 [don’t use a typewricer any more — all our documents are done on the words. (9) 5 [don’t realy like che way your letter looks —why don't you try doing it again in a different 2 (6) 6 We gather as much information about our guests as we can and we store the “ona hard disk, (4) 7 The new program makes it much easier co. the information that you need to find. (6) 8 Before you can get to the information about the hotel's finances, you have to type in a secret. (8) 9 Our computers are linked together in a + so we can all exchange information. (7) 10 ‘Whether or not a computer is easy to use depends on the racher than the machine itself. (8)26 Unit 4 Exercise 8 1. Fill the gaps in the fax with the following words. The first onc has been done for you. reserve derails en-suite following Regards availability discount Executive including singleUnit 4 7 ‘You work in Reservations at the Castle Lodge Hotel. The manager gives you the following instructions. Read them and complete the fax below. “Could you send a fax to Imperial Chemicals? Thank them for the two bookings and say that'll be fine. You'd beccer quote the standard prices first, including half-board, service charges, and taxes — that’s £165 and 485 a night, [think we usually give them 10% discount, so work out what it comes t0 and put the toral at the end.” Date: From: Reservatidns ot Attention: ‘Thank you for,Exercise 1 Unit 5 Match the questions in American English in Column A with che replies in British English in column B. The firsc one has been done for you. A 1 4 Is there a drugstore downtown where I can get some diapers? — Where's the rest room? Reception, the crash cans are all full 4 — I'mina bit of a hurry. Can you get my check? 5 — Did you havea vacation last ye 6 — There's something wrong, wich the faucet in my room. Can you fix it? 7 — Do you havea candy store in the hotel? 8 — Do you haxe any potato chips? 9 __ Isthere a gas station round here? 10 — Are the prices any cheaper in che fall? wn 1 B a b cy Nor exactly, but che souvenir shop has a range of sweets, Yes, we havea range of special autumn breaks. Tam sorry. I'll send a plumber to mend the tap at once. Yes, there's a chemist called Booss in the ciry centre thac has nappies. Yes, che nearest garage is just round the corner. Yes, I'l prepare your bill at once. No, I’m afraid we don’t have any ctisps, but we do have peanuts ‘The ladies’ rollers are down the corridor on the left Yes, [had a shorc holiday in Spain, 1 do apologize. I'll send someone t0 empty the bins at once.Exercise 2 Exercise 3 Unit 5 29 Some words have differen meanings in American and British English. In each pair of sentences, one speaker is American and the other is British, Which is which? Example: Pve lost my purse, and it's got my map book, passport, and make-up in is. American ve lost my purse, and it's gor my credie card and some small change in ic British a I bought three pairs of pants, and they cost £2.50. b_ I bought three paits of pants, and they cost £85.00. © I'm Jack, I’m twenty-one years old, and I go to school in Cambridge d_ I'm Jack, I'm fifteen years old, and I go to school in Cambridge. If we run out of gas, we'll just have co watk. If we rus our of gas, we'll just have to use the electric heater. g Ifyou want to get to the other side of the road, use the subway. hb JFyou want to get to the other side of the city, use the subway. i Thad a flat, but I decided to sell ir. j Thad a fla, s0 I gor to the airport lace. Put thé following items of food into groups of three. The first two ixems have been done for you. apple leeks sti béchamel_—lyonnaise salmon broccoli peas saute haddock plaice tartare ham pork veal A B c D E broccoli30 Exercise 4 Unit 5 You are a waiter/waitress in a restaurant. Your customers want explanations of differenr items on the menu. Answer their questions sing a phrase from exch of the three columns. A B Cc achicken breast with a whiee stem with garlic and variety of shellfish made with egg. cream. akind of sweet whites, and a green top. akind of meat made with eggs and liqueur. thinly sliced pocatoes chocolate, and has pink flesh. akind of sauce made with milk, but are much, avery light dish that is quite large smaller akind of fish filled wich garlic young calves. a kind of vegetable butter, vanilla, eggs and that look like suger. lobsters, and coated with that comes from. breadcrumbs. that are baked and baked in the oven. Example: What is Chicken Kiev? Issa chicken brease filled wish garlic buster and coated with breaderumbs. a What are prawns? b What are chocolate truffles? What is veal? 4 What are pommes de terre lyonnaises? ‘What is custard?\/ ‘Exercise 5 Unit 5 31 F What isa souffle? & Whatis salmon? h What isa leek? ‘Now think of three dishes that are popular in your country but that foreign visitors might nor know, Write short explanations of what they are. a You are working at the reception desk of a busy hotel. Using your own ideas, offer help co the guests. Use will in your answers. Example: “The TV in my room doesn’t scem co be working properly.” Tl end someone up to foc it straight away. a. ‘T'malraid {haven't got any cash on me to pay for this guidebook.’ b ‘T'maftaid I've bent my room key and ir doesn’ open the door. © ‘Ineed to get into town as soon as possibl 4 “Would it be possible for you to look after my passport and traveller’s cheques?” € ‘Inced fo phone Mr Jamieson at the Imperial Hotel, bur J haven’ got the phone number.”32 Exercise 6 / . v Exercise 7 Unit 5 Fill che gaps in chese cwo dialogues with will or going to and che verb in brackets. The fitst one has been done for you. Guest 1: Could you let me have £5? I ‘am going to buy (buy) a few things from the gift shop. cusst 2: Ofcourse, What?____________(you/buy)? cursrr: 14 ee) some postcards. urst 2: Do they sell papers as well? uesti: [4 tha) a foo for you, 13 get) you The Times if they have one vest: Could you ring Mr Hazlett in Room 527 for me? keceprion: Certainly, 1@ (ring) him, now... I'm afraid there's no reply, but {7 (give) him a message if you like. Gvzst: Thanks. Could you tell him that ['ve got some theatre tickets, and that we 8 see) “Hamer”? reception: OK.[2______________ (let) him know. Make sentences from the jumbled words, and use chem to complete the dialogue in the restaurant. One has been done for you. atthe in like you table would corner Til right one gee away done steaks like you would how your wine the menu here and is che list some meal like order you with wine to would your a for cable like you would cwo you to now are ready order to like follow what would you as you like would what a starcer you like order would aperitif ro an WArTER: Good evening, sir. ‘Would you like a table for two? Guest: Yes, please, WAITER: 2 Guxst: Yes, that would be fine, Ir looks nice and quiet over there. warrer: 3 Gugsr: Yes, please, a Cinzano and a dry Martini. warrer: Certainly, sie. 4 cuest: Thank you,Exercise 8 Unit 5 33 WAITER: © Guest: Yes, we are. WAITER: © vest: The snails and one mixed salad, please. warrpr: Po couvst: Two filler steaks with matere d’hotel butte, please. warren: Certainly. ® Gurst: One medium rare, and the other well done, WAITER: 2 cvzst: Yes, please. A bottle of Rioja warTer: 10 ‘You are working as a receptionist. Two guests speak to you. Write down the messages you would rake for the Concierge, and Mr Harvey. Try to make the messages as shore but as clear as you can. The first one has been started for you. ‘T’ve been trying to get hold of the concierge, but she doesn’t seem to be in. Anyway, i's about the excursion you're doing to the Acropolis comorrow. What we really need co know is what happens and how much, ie ail costs, and then we can make up our minds aboue whether oF not to 4g0. So could you ask her to give us a zing? It’s Mr Herts and we're in Room 284. Thanks. . coNcIERGE: Mr Herts (284) “Could | have a word with John Harvey? He’s in Room 635. Ob, he’s out, is he? Could you let him know I rang and I'll call back later — the name's Peter Franks.’Exercise 1 Exercise 2 Unit 6 ‘Complete the dialogue by choosing the best option from the words in italics. The first one has been done for you. GUEST: I'd like to \check out/depart now, please HoreL: Certainly, madam. May I *have/lnow yout room number? GuEST: Yes, i's 429 and the name's Ann Smith. + S1UUE'm going to get your bill straight *uplatany. ‘Thank you. + 5HerelFleve you are, madam. Would you like to Sserifircheck it Guest: Thank you, 7 There'll have jusc one thing — do you know what chese extras are Mfomifor? vorex: Phone calls, I think, buc°/'/'m going 10 check, if you like. GUEST: No, don’t !°mind/worry, that Mcanfmust be righe. Everything « Pappearsbeems fine, HOTEL: How ¥wouldhwill you like to “pay/buy? cunst: You !Sacceptireceive Visa, isn't itldon't you? HOTEL: Yes, 7we dofit is, uest: Here you are. (1, Match the calculations in column A with the answers in cofumn B. They “all relate to prices at a New York hotel. The firsy onc has been done for you. A B 1b $45 + 10% a is $2.70. 2 _ $200 - 15% b comes to $49.50, 3 _ £100 ar $1.624 t0 the £ © comes to $3 each, 4 _ $1224 d is $170. 3 — $121.25 x4 € comes to $162.40. 6 _. $0.90«3 F is $485 2 Now decide which calculation above is relevant. Write out che calculation as you would say ic Example: Lunch for two in the hotel restaurant including the service charge. Forty-five dollars plus ten per cent comes to forty-nine dollars and fifty cents. a The price of a standard room from Monday to Friday lunchtime. b_ The cost of three Coca-Colas from the mini-bar,Exercise 3 Unité 35 The amount in dollars you would receive when changing £100 av the bureau de change. The price of an executive room with a corporate discount. € The cost per person of a ten-minute taxi ride shared by four people Answer the clues to find the hidden word. The first one has been done for you, hRIA|T)E|S | Ll 1 Room for our regular corporate guests are lower than those for individual bookings. (5) 2 Ina Visa cransaction, give the guest the top copy of che. (7) 3 I'd like vo pay by — card. Do you accept American Express? (6) 4 No, there's no need co pay You can just leave us your passport as secutity. (7) 5 Ifyou go on a package tour, you may have to pay in —_. 7) 6 Thaven't gor any on me~ could you lend me 50p for the bus? (4) 7 Wyou have siill goc the —, the shop will give you a refund. (7) 8 F've gor my guarantee card, but I can't seem to find my book. (6) 9 Could you prepare my bill, please? I'd ike to check _ now. (3) 10 T’ve gor £50 — could you give me ten £5 __? (5)36 Unit 6 v Fill the gaps in this table wizh che cotrect form of the verb be. The first one fas been done for you. Exercise 4 ACTIVE TENSE PASSIVE a They inspect the rooms Present Simple ‘The rooms are every day. Inspected every day. b They're cleaning your Present Continuous Your room room now, cleaned now. ¢ They sent the bill co the Simple Past ‘The bill company. sent to the company. dd. They were preparing the Past Continuous The ill bit —______ prepared. ¢ They haveredecorated Present Perfect The bar the bar. —__— redecoraced £ They had made a Past Perfect A mistake mistake. ——_____ made g They will do ie Future Ie tomorrow. done tomorrow. 2. Transform rhese sentences into the passive, using the seven tenses above. ‘The tenses are not in the same order as the table. The fisse one has been done for you. a They gave corporate clients a 15% discount last year. Last year corporate clients were given a 15% discount. b_ [’mafraid they are emprying the pool for maintenance, I'm afraid the pool © Weask guests to check out by 12.00 Guests 4 We will return guests’ laundry by 9 a.m. the following morning. Guests’ laundry I didn’t know if the bill had included service. I didn’t know if service. £ Why hasn’s anyone paid this bill yee? Why g He called a taxi while they were bringing down his luggage. He called a taxi while hisExercise 5 Unit 6 37 Arrange the sencences befow into two passages, They both describe the procedures to follow when accepting credit cards; the first passage is a formal description issued by the credit card company, and in the second passage a hotel employee is celling a new trainee informally what to do. One sentence from each passage has been given. a. Ifthe date is still valid, an authorization code should be obsained from the eredir card company. b- Then you fill in the voucher and ask them to sign it while you are looking, ‘When they've signed ic, check that the signatuces are the same. Firscof all, make sure thar the card isn’t our of dace. If they are, you give them back their card and the top sheet of the voucher, and that's it, £, Inorder to prevent credic card fraud, the following procedures must be followed. g Fitstly, the expiry date of che card must be checked. hi Finally, ifthe signarures match, the card and the rop copy of the voucher should be ceturned to the customer. i [firs still valid, you phone the credit card company for an authorization number. j Basically, what you have to do is this. ke The voucher should be filled in and signed in the presence af che employee. 1 The signatures on the card and voucher should be compared, ae Formal description 1 In order to prevens credit card fraud, the following procedures must be « followed. 2 — 4 5 6 Informal instractions 1 Basically, whee yoo have 10 do is this. 2— aus38 . Unit 6 Exercise 6 ‘The manager of the Bear Island Hotel has received this lerter. Read the information and the brochure and choose a suitable suite for Mr and Mrs, Hayward. [A TEP gE ti es Mad a gb oe Fi A - sore Accomnionatios sonanon TRICE FE RERSON NunnER OF Pe siGit* Gusts ‘DOVE ‘Twin-bedded room, 1 £aS Separate ing-r0om, pnt bathroom, Seaview (Single person supplement £15 pet night) WE ‘Double beasaors, 2 EB separate sting room prvate bathroom, Salsiene DERWENT ‘Doubie bedroom, 2 £50 " ate ising t00mn, 4 phniuniie L Ken views, Balcony LATHEILL “Two double bedrooms, 3 ‘£61. separate siting: toon, private bathroom, nacavesviame OSL See baleony Etumeaeremey Jiu + including ful English breakfes, dinner and Nari Pecan RATES “Low season discount ‘Between January 10 and April 22, bookings atuact a low-season discount of 10%. Long stay discounts: Bookings for fve nights or more attract a further discount of 10%Unit 6 ‘Nowy complete the reply and reservation form. 39 RESERVATION FORM Name Aakeess? : — Postcode * “Telephone No“ Please reseyve accomodation for =... personipeople inthe § Sure for 2 rights arising on © and departing on" enclose my dieque tothe value of berg one quarter ef the total cost of my say. | understand hut ths deposit may be forfted in the event of cancelstion or curtakent. Sigpatue V+ te 2Exercise 1 Firse of all, read paragraph 1. Then choose one of the options, A, B, or C. ‘The option will tell you which paragraph to read next. For example, if you choose option C after paragraph 1, it says “Go To 18”. This means you must go to paragraph 18 and concinue reading there. The aim is to find the best solution to the problem. 1A guestat your hotel comes up to you and says, ‘I have a complaint to make, The room I'm in is terribly noisy.’ Should you A offer to change the guest's room? Go ro 19. B ask the guest to tell you more about the noise? Go TO 9. € say that there are no other rooms available? Go TO 18 * 2) The manager calls you into his office. He has heard about what happened. and says that you have handled the situation very badly. He explains that the hotel is already overstaffed, and that he is dismissing you because you have lost the hotel one of its most valuable clients. This is the end, but it is the worst solution. Go back to the beginning and try again. 3. The manager calls you into his office. He is impressed by the way you handled the situation and has decided to promote you and to give you a pay rise, This is the best solution, and the end. 4. The guest insists on seeing the manager. Do you A ask the guest to have a complimentary coffee while you sort the problem out? Go To 8. B goand see the manager? Go To 11. C tell the guest not to be such a nuisance? Go To 5, 5. The guese scorms out and writes a complaint to the manager and to the local tourist board. G0 To 2. 6 The manager hears what you have done. He says you did nor handle the situation particularly well, and that in future you should do things differently. G0 TO 26.10 rn 12 13 14 15 Unit 7 41 ‘You discover that the guest making the complain is @ very important customer who sends large number of clients to the hotel. You also discover that the noisy guests are leaving today and will be replaced by a retired couple, When he returns, do you A offer to give him a different room? Go ro 19. B explain the situation, apologize, and offer him a free dinner as compensation? Go To 14. C say thathe will just have to seay where he is? Go 0 5. You think about the situation and decide thae the guest has a reasonable complaing. When he returns, you tell him that... A he must pay the extra, but can havea discount the next time he comes, GOTO 5. B he can have the room at the original price, G0 70 6 C he can have the room for che original price less 10% for the inconvenience he has suffered. GO To 15. “The guest explains that the people in the room next door had a cape recorder and were playing very loud music into the early hours of the morning. He complained but was ignored. Do you -. A offer to give him adifferent room? Go to 19. B ask him co have a complimentary coffee while you look at the situation? Go To 17. C cel hisn that you will speak to the people in the next room? G0 To 13. ‘The manager is not there, GO BACK TO 18, ‘The managerisour, co Back To 4, ‘The manager isout. Go Back To 17. You cannot contact the people in the next room, so you decide to upgrade him. Goro 19. “The guest thanks you fos your offer and when he leaves, he writes a note to the manager explaining how well you handled the situation. Go To 3. ‘The manager calls you into his office, He is not inapressed by the way you handled the situation as you lose the hotels considerable amount of money. As a result he will deduct che money from your salary to teach youalesson, Goro 16.a Exercise 2 16 7 18 19 Unit 7 ‘The manager gives you some taining material to read. Iris about a guest who complains that his room is too noisy. AGAIN, While he is away, you A. deal with some importance papetwork; you hope he won't come back again, but he does Go 10 18. B check the guest profile on the computer. GoTo 7 C goand see the manager. ‘The guest is not satisfied and feels that something can be done. Do you A. goand see the man: B upgrade him to a co To 12, er? GOTO 10, rent room? Go To 19. C ask him to tell you a litle more about the problem? ‘The guest is happy and you allocate one of the most expensive rooms. ‘Three days later the guest checks out, and is horrified at the size of the bill, which is more chan double whar he had been expecting, Do you . A. explain that the price was clearly posted on the door and that he must pay? Go To 4 B ask the guest to have a complimentary coffee while you sort the problem out? Go 70 8. C say chache can have che room for the original price? Go To 6 ‘What is the quickese way to the best solution? Write down the steps here: IB ‘What is the quickest way to losing your job? Write down the steps here: ic> After inspecting the rooms at 10.00 a.m., che housekeeper in a large hotel made a list of jobs that needed to be done. Ic is now 11.50 a.m, Write GO BACK TO 1 AND TRY Go To 9. sentences about what has been done and what hasn't been done, Example: 201 ~ fix lock on bathroom door. The lack on the bathyoom door in'201 hasn't been faced. 208 ~ collect laundry. (Yes) (No) The laundry has been collected from 208. a 213 mendplog b 215 —replace kettle. (Wes) (No) )Exercise 3 Unit 7 . 43 © 316—clean up ced wine stain on carpet. (No) d 302—change bedcovers. (Yes) e Thizd floor —empry bins in corridor. (Yes) £403 —repair leaking tap. (No) g 416—putinjcot. (No) Read the following situations. Make rwo sentences about each one, using should have and shouldn't have. ~ Example: Karl lost his job asa reservations clerk, He kepr forgetting to weize people's names in the reservations book. He shoulda 't have been so inefficient. He should have written dawn the information sraighs away. “The receptionist ata big hotel shouted ac one of the guests who pointed out that there was a mistake on his bill - Avwaicer in a restaurant didn’t get any tips all evening, 6 g@ A chef had to throw away a steak that one of the diners sent back. e f Maria goca very bad reference from her previous employer. Fn PTTETT Te he Henry lost someone's passport. i —Exercise 4 Unit 7 Choose the best word to complete the sentences, Use a dictionary if you need to, The first one has been done for you. a Send someone up to my room at once ~ the bathzoom hasn't been cleaned and ie's absolutely disgusting. A very B extremely C cexribly D absolutely b_ The food isn’t bad but che service is slow. A absolutely B utterly C rotally D very The training that they give their staffis exeremely A brilliang B magnificent C good D wonderful d_ The problem with holidays in England is chat the weather is often very A awful B terrible C dreadful D bad ¢ Thisis the worst bortle of wine I have ever had. It is absolutely ~ ic tastes like vinegar. A bad B sour C disgusting D unpleasant £ ’m_____ sorry Room Service haven't brought you your coffee yet. I'll ask them to bring it up straighe away. A bitterly B quite C absolutely D tecribly Please cell che chef that was the best steak I have ever had. Ie was marvellous, A terribly B absolutely C very D extremely h. The reom P'm in is one, small, I must insist on having anocher A quite B absolutely C toully D extremely i I'm certainly not going in the pool — it looks very Acdixy B filthy C disgusting D reyolring j The last hotel where I worked was absolutely —______~ there were ‘over 900 bedrooms. A enormous B big C large D highExercise 5 has by ae ‘sn done for you, way.) The first one uate notice Teese sincerely in advance Drank you for Jas sonny co hear Unforetnacely wo Dear Dr Abduirahnen, ‘thank you for your letter of 18 May. chat yeu were unable to obtain halal food Eon the restaurant and chat you had te eat ovt Sor the night that you spent with us. You are guice right ro say that the brochure states that Wwe eater for our quests’ special diets. Hoxever, that the brochure also makes if clear thae we require ¢ because we need to make special arrangements. we were not informed of your and so ware requirements unable to meet chen. : however, that we will be able to provide ala? food when you next come tp stay with us if you can give us three days’ notice. | T would Like to offer you $25 voucher towards the cost of your next visit, and we will have the pleasure of your custem again. ny apsiogies for the inconvenience you suffered. Yours & a BG Lagerteld ManagerExercise 1 Read the Information Sheets which describe some of the activities available at the Sherwood Holiday Village, and answer these questions, “The first one has been started for you a Which activities offer suition? Archery, fencing, b ‘Which activities are not available on Mondays? © Which activities take place outside the grounds of Sherwood? d_ What would be the price fora Parent and Child Muskeiees fencing session ofan hour and fifteen minutes? © What activities are available for a child aged six £ Which activities require special clothing of some kind? g How much would ewo hous’ windsurfing (without tuition) cost if you broughe all your own equipment? hh Which activity could be done late in the evening? i Which is the most expensive activity?Unit 8 ARCHERY ses00N we CLAY PIGEON SHOOTING TIMI AGE TD ye ‘pen Comp TEs. ‘Daly exept eeday and Friday. ‘ Tee ibn ) FENCING es ears ar Lar ta A \octioe THs, vies renee vanceo querer nt HORSE RIDING 24 loa sales Taso proved Repo low approxima U uran 3 ie, Oy demand dae Slt pny tk Wang oi anu 10 pol. nan 2g T yeas, sium wight 16 ee | eg cng lees dy 418 pn exe dy, fin ae 8 yea Lars er ema Oy weangees Tbk wlan ting Mesensn age Tyan, rainen gt 16sons. Rng lesan yrange Hack wily twin Msten age 1 ye, mcm gh 1S stane Ring ans ch eae ad Shan by gee adn ped as foo As tha el mt wer ego ss £989 mee aarti C120. Se por nk 80 Ine i £1250 Fast ook (rch) 420 TEN-PIN BOWLING Fin Fog Toman wae 135 pr as gar mn Phe mt tt Ten aig i 3 wy popstar ot a 1 fis joa Bok ea ad dayne toate Teste Bo TE EO um "145 pm ses 5 none, curren 1 pee ining hows ouraaKen Plas eth Bove Ch ou wi ae pan Showa Tee mr [Yl WINDSURFING user hao toa sec ae coun Tae We ave 4S rd 325m er stale a ge la eel fr Tar aes, Meise boo ae ace fr ie ae recommeded at eae wr ‘ae fi aged Pee esr yo ave afk hr ry ia Buoyancy 8s mut be wa. Shred went Bet mt be wo Weot ae recede ad ay eH. Ton fai ‘and fr svi, Ue oer neal ened eu Mk a te Maer’ Hd or dts ‘et hour £580 per vo ws 6540 ie Lint of pate hed 8.0 er pean per bur £17.00 pes gr Bor 5503 peas pr Sr OTD48 Exercise 2 Exercise 3 Unit 8 ‘Ahotel guest is making enquiries about a guided tour on behalf of his young daughter. Fill in the blanks with the covrect form of the verb. The first one has been done for you. uxst: Could you give mea little more information about your City “Tours tomorrow? My daughter would like to sce the sights, buc well be leaving for the airport at ahoue five, o if she Yecides (decide) to yo on a tour, she?______ (must) be back by 4.30. concterae: Right, well, there are cree tours tomorrow, so I'll just check the times for you. First of all chete’s the Acropolis Tour, and if” she3___ (go) on that one, she 4 et back) here at four, so that would be all right. Ifshet____ (choose) the Corinth Canal Tour, she ¢ (now returt) until the evening, so that’s not suitable. The other one is the tour of the musesm, and there ate vo visits — one in the morning and cone in the aftertioon cunst: What time?____________(she/get back) if she&_______ (go) on the early morning visit? concipree: Ifthere?____________ (be) alight delay because of traffic or something, it still means that she . wo (have) plenty of time. Guest: OK, well, I'l chink aboutit, and if she ™ (decide) to do thar, 122 ller you know). conscience: ‘Thats fine, but please (msde) a servation ifshe (want) 10 go, because they do get booked up quickly, and there's a chance that she 6 fnoviget) a place ifyou 6 _—(not/book) eaely. Use your own ideas, based on the following notes, to write First Conditional sentences beginning with If Example: A driving licence is necessary to hire a car. If you haven't gor a driving licence, you can't hire a car. a Breakfast can be ordered by ringing room service.Exercise 4 3 Unit 8 49 b We offer 1096 discounc for cash payments. © TOTAL SUN BLOCK CRPAM ~ protection factor 30. d_ Disco ~ minimum age, sixteen. Cheques are welcome when supported by a valid guarantee card £ Courtesy coach ~ transfer time to airport, thirty-five minutes g Farly booking for the Santorini Tour is essential fh Guests are advised nor to leave valuables in their rooms. Imagine you are working in a hotel in your home town, A number of guests ask you for your advice and suggestions. Use your own ideas t0 make three different suggestions in each situation. Exantple: , ‘Pve got the whole morning fie. Is there anything interesting I could do?” a Why don't you have a look at the local museum? by flere you, I'd pend the morning in the covered market € You could always vise some of the colleges. ‘I'd like to look round cown, but I don’t want to hire a car.” a b © ‘Td like to rake back a small present for my wife. Any ideas?” a 6 ‘Tdon’t feel like staying in tonight. What sort of things are on in town?” a b ©50 Unit 8 Exercise 5 Read the description of a tour organized by a hotel in Nepal. Number the different methods of cansport shown in the pictures in the order in which, they are used on the tour. The fist one has been done for you. Day 1 Drive by at-condltioned coach to the pot- in point on the Teshull River a¢ the small vilage of Kuringhat The day is spent rafting in a long forested canyon which offers a number of challenging rapids, Overnight camp oe a sandy beach Day 2 A more leivarely pace, we float by the towns of Devghat and Narayanghse. Camp at the ‘confluence point of the Kali Gandals and Trishul) Rivers. ? Day 3 Enter the Royal Chitwan National Park land floar down to the Thar Vilage. Here you have an excellent chance Co see a wealth of waterfow! and some large mammals on the riverbanks. From Amaltarigha, tavel in stle by bhllock cart to the Tiger ‘Tops ‘Thara Village ‘Afternoon venture on panyblck eo observe life in nearby Thsru hamlets or relax by the pool. Exjoy 4 cultiral programe before dinner. Day 4 8 boat «rip across che Naranyi Rivet and & Landrover deive with sightsecing en route brings you to the Tiger Tops Tented Camp. Enjoy an ‘lephanr safan and a jungle walk accompanied by pnaturalss. Overnight atthe Camp. Day 5 Enjoy an early-mozning nature walkin the densely forested Surung Valley before driving to Meghault airstrip for the short Might to Kathmasdo. Transfer to your hotelExercise 6 Unit 8 s1 Answer the clues to find the hidden word. All che words are connected wich renting cars. 1 The price includes collision damage _, so you don’t have to pay if you have an accident. (6) 2 In certain countries, we can offer one-way car in one city and leave it in another. (6) 3 Inthe US, child safety are mandatory for all children under six ‘years. (5) 4 Do you know whether this car is auromatic or —? (6) 5. The price quoted includes insurance for third —, fire and theft. (5) 6 Local government are usually between 5% and 10% of the cost of hiring the car. (5) 7 When you collecr the car, we will provide you with a full __ of petrol. (4) 8 You don't need an international driving ___~a British one is fine. (7) 9. The price includes unlimised — , so you can drive as much as you like with ne extra charge. (7) 80 you can pick wp theExercise 1 Exercise 2 “Unit 9 A company in London has invited a group of impostant clients from Japan fora series of meetings. Leok at che information about the wo hotels they are considering for the group, and complete the sentences with like, unlike, just as, and whereas PALACE REGATTA. Seciatral sarices Yes x "xpenence of dealing with japasese cents Yer Yes Méniber of sat who apedleslapansse: Yes es Japanese food in the reaurant No Yes Signs and infoasation ay Jppmeese No. Ye Transl facies Yer Yes Special serves san busines gust Generous discounts Coukeence T9609 Example: Like che Palace, the Regatta provides a range of secretatial services. a the Palace, the Regatta has experience of dealing with Japanese clients. b — the Palace employs someone who speaks Japanese, the Regatta also has a member of staff who speaks it. € —___ the Palace, the Regaeta has a restaurant that serves a wide range of Japanese food. d_ The Palace only has signs and information in Englis! the Regatta has signs and information in Japanese as well. The Palace offers translating facilities, _____. the Regatta does £ the Palace, the Regatta provides special services for business guests g The Palace does nor offer any discounts, —___ the Regatt discounts are very generous. the Palace, the Regatta has a good choice of conference rooms, ‘Write questions beginning How long in response ro these statements. Use the Present Perfecc Continuous of the verbs in brackets. Example: “Pm getting more confident abouc speaking Japanese,’ (you/learn is) How long have you been learning it?Exercise 3 Unit 53 a ‘know my way around London much berter now.’ (youstive there) b “This horel feels like a second home.’ (you/stay here) © ‘Iwork for Thomsons, the rour operators,’ (you/work for them) d ‘You're back ar last! Mrs Schmidt is in your office.’ (she/wair for me) “They give usa goed discount here because we'ze regular customers.’ (you/come here) F ‘As you can see, we've gota very good range of conference facilities.’ (youshave conferences here) Reply co the following questions and starements using the words in brackets and che Present Perfect Continuous with for or since. Example: “How long have you had the new chef?” (He/work here/three months) He's been working here for three months, a ‘Isthis your firs rrip co Athens?” (No/I/come here!yeats) b ‘Are you new here?” (Nofl/work here/last September) © ‘You speak very good English.’ (Thank you/I/study it/five years) d__ ‘Is this che first group from Korea that you've looked after?” (No/we/ Jook after them/a long time) € “The Concierge doesn’t seem very competent.’ (He/not/do the job/ very long) £ ‘You havea wonderful herb garden here.’ (We/grow/all our own herbs/the hotel opened)54 Exercise 4 Exercise 5 Unit 9 In the following dialogues, put the verbs in brackets into the Present Perfecr Simple or the Present Perfect Continuous. The first one has been done for you as an example. cust: Hello, Is there something wrong with Room Service? I have been waiting (wait) for my breakfast for over twenty minutes, and ie still isn’t here. RECEPTION: I'm sosty, sir. I'll give them a ring. May I have your room number? eves: 328. In fact, 12 (ring) them three times but they're always engaged RECEPTION: 1 do apologize. I'l go round to them personally and see what's going on, Guest i: Is this the firse time your company 2 (use) this hotel? Gurst 2: No, we #_____________ (have) two or three conferences here, and we like it, What about you? curs 1: We're very old customers here. We § (come) here for the last twenty years. MANAGER: How are you getting on with this moraing’s post? spcrprary: [6 deal) with most of it. Wer have) evo bookings for July, and I (pay) all of the bills. 1 a erica) 20 Carson Led to ask if they ‘want any special arrangements for their manager who's coming next week. Oh, one other thing, we'd better get someone to look ar the fax machine someone #@ ny) to ger through since about nine chis morning, but the machine doesn’t seem to be working property. 1 On the next page is a magazine report about a new Hyatt horel in Spain. Put the paragraphs into the correct order. The first one has been done for you.Hiya’ latest venture isthe Hyatt La Manga Club, 2 1400 sere resort on the southern coast of Spein. Hatt has telly redeveloped this resort, with three 18-hole championship golf courses seventeen tennis courts and a variety of watersports bb wthe majrity of those playing golF fon business, however, stressed that making contacts and winning new business was an integral part of their rationale for spending so much time on ‘the tsrways and patting greens cLicott, hotels, and business avellers have Tong been a well- golf, established combination, so it was 20 surprise that Hyatt came up with the idea of camying out @ suevey of the business golter's attimde to the game dA contal port ofthe Pesan is the recently opened Hotel Pincpe Felipe, 9 192-ro0m hotel designed in the Andalusian style of the region and ‘overlooking the golf courses, Hyatt hopes the new complex will meet the needs of a wide range of business travellers and other golfing ceshusiass In addition to the most recent survey, other research carried out by contacts. —____ golfing execucives g Hyatt's resort in La Manga offers a range of other sporting activities besides golf Hyatt had shown that a quarter ofthe 20 million golfers in the US were op: management executives. It therefore developed a strategy of developing hotel resort complexes, complete with golf courses and other health facilis, (Hiya interviewed over 40 golfing ‘eeutives and found thatthe way they Played was very similar to their behaviour in the boardroom: more then a dura, fore unple, admitted ‘heating on the gol! course as well as cheating at work. Highly-mativatse ‘achievers also preferred playing long, July courses to anything that wa too easy for thee sil Say if the following scatements are true or false. The first one has been. done for you. 2 Hyate conducted its recent survey to see haw they could get more executives to play golf. Fake b_ Most of the executives that Hyatt interviewed said chey cheated ar € Highly motivated executives did not like shore, simple golf courses. 4. Mosc ofthe people sey interviewed sud chey played golf so make Anearly Hyatt survey in the US showed that there were about 7.5 million cop management executives who played golf, F Hyucc decided to develop the La Manga resort after interviewing 400 h The style of che hotel reflects the architecture in the local area.Unit 9 56, you workat th Exercise & is exter wich W nts pes amet Facilities thas the boss fas - ke are pleased to announce that we have recently completed Wing which has been designed to mect the seeds of business travellers. 4 Im the Susiness Wing, you will find everything that a busy executive needs. 2 1 addition co this, we also offer a wide range of other facilities and sporting activities, We look forward to welcoming you to the Country Park again. Yours faithfully eupie, Promotions ExecutiveExercise 7 Unit 9 57 Answer the clues to find the hidden word. The Gist one has been done for you. Fsje[c[r[e[t[al rit fale E 1 As part of the service we offer ou business guests, we provide a range of _— services including typing, photocopying, and filing. (11) 2 The TVs in the business suites are all equipped with — so you can check on the latest news or stock market figures. (8) 3. Could you ler me have an projector so that the people in the ‘meeting can see the charts I'm referring t0? (8) 4 When you're using the projector, you can pull down the. from the ceiling rather than use the wall. (6) 5 Each Business Suite has the latest IBM-compatible personal loaded. with software. (8) 6 In each Business Suite there is a bedroom and a separate room for up ta eight people. (7) 7 Rooms are provided with a fall range of __ including writing paper, envelopes, and paper for the fax. (10) 8 We treat all our guests well, but we take special care with people like top company directors, who ate classified as. (4) 9 Could you let me have a new cartridge for the, please? Ir seems to have run out of ink. (7)Exercise 1 Unit 10 A.client is talking to a conference manager about bis requirements ‘Choose the correct options from the words in italics. The first one has been done for you. Manaer: Could we just trun/eelpeak through your 2wants/wishes! requirements, and V’Il give you an idea of what rooms would be 2fine/ welllsuitable CLIENT: Yes, of course. We'll be starting at six in the evening, and we'll need three meeting rooms at the same time, The Chief Executive Officer will be teiving/sayingladdresing a talk to the sales force, so we'll need a 100m for about a hundred or so Smemberslaudienceldelegates, MANAGER: What sore of Schairfeatinghitting arrangements will you need for thar? CLIENT: Theatre-’meshod/style/way would be fine for that, because it’s nota §workroomfwarkshoplworkbouse. We also need another room for the cechnical support group, and thar'll be for about thirty-five people, and thar'll have to be *teachingllessonfelassroom-yle, And the last group, the cighteen directors, need the same. MANAGER: That's fine. You also mentioned something about an 1demonstratianlexbibitionlmanifistation. cLteNT: Yes, really we're looking for a fairly large tom — something in the region of 200 to 250 Naguarelsquared/eubic metres. MANAGER: Thar’s no problem. [ can think of a couple of eccasions/ possibilitieslchances. cLtent: Good, and then afterwards we'll need a room for dinner, and we're Bawaiting/intendinglexpecting about a hundied and sixty t0 a hundred and eighty for that, but I'll let you have the Maccuratelexact! defined figures nearer the time. MANAGER: ‘That'sall fine. Are there any ocher things that you can think ofleonsiderlreguire? cutent: Oh yes, there's one other thing ~ the exhibition needs \allowancelspacelplace for a twenty-five metre stand, so we're looking, fora room thar’s a rectangle rather than a square.Unit 10 59 Exercise 2 Read through the information about the rooms available at the Bournemouth International Centre. Which five rooms would be suitable for the client in Exercise 1? Write the name of the room in each case. The first one has been done for you. a The ceo’s meeting with the sales staff: she Stour Room b The technical support group meeting € The directors’ meeting: — The exhibition: —___ ‘The dinner: _ BOURNEMOUTH INTERNATIONAL CENTRE CONPERENCE FACILITIES Seating capacities Area Dimensions timimum ceiling ‘Theatre. Classroom Bangueting- Cocktail- Sqm. Metres height style style style style gross (iatrs) windsor 3800 1200 we WEARS wal Hue “Tregonwell 1200 20 2 ~*aKDRO all : Purbeck 240 150 7 exe Lounge Purbeck Bar 70 > 6 15x76 Stour Room — 120 a ca 77s. ‘Avon Room 55 35. 8 BIBS. President's 40 40 41 os Suite Bourne 236 160 x 16.0 Lounge60, Unit 10 Exercise 3 Look at che following conference rooms. Write a short passage for a publicity brochure, following the Carleon Room example. Carlton Room ‘size: &m x 8m Uses: board meetings, presentations, ‘workshops Seating capacity: 32 theatre-siye, 16 boardroomsiyle Equipment: 10 power sockets, TY point, 4 telephone points ‘Other ideo recorder, OHP and screen emeues Example: The Carlton isa rectangular room six metres wide by eight metres long and can be used for board meetings, presentations, and workshops. It has a seating capacity of 32 in thearre-style and can hold sixteen people in boardroomstyle. [vis equipped with ten power sockets, a TV point, four telephone points, and bas ako gor a video recorder, and an OP and screen. Telford Room Size: 16m x 16m MI. Uses: exhibitions, mneetings, wedding receptions Seating capacity: 215 theave-stye, 220 reception style Equipment air-conditioning, BA sytem, fectern, 35mm projector and screen Other: large windows providing nacural daylight, stage area qUnit 10 61 Tudor Hall Bi Size: 43m x 46m + 8m x Sm Uses: major international conferences, Searing capacty: 3900 (theatre- style only) 7 1m Equipment: projection room, screen, simultaneous translation facilities Other’ bar, coffee lounge, toets 48 motes Projection “sets Exercise 4 One of your colleagues is working in Reception during a conference. He has been asked to provide the following, items, but he does not understand English very well, Explain what che items are, Use a dictionary if you need to. The first one has been done for you. corkscrew a flip-chart alectern a bottle opener atranspaency an OHP marker an Autocue astapler a A corkscrew is used for getting the cork oue of a bottle b ¢ d sane62 Unit 10 Exercise 5 Read this extract feom a brochure. Fill in che gaps with the following words. The first one has been done for you. | advantage but chance example facilities has . including makes offers pool acres some soon provided success such team © venue seve whether ct in over 100 ‘acres of beautifil A heated leisure”, whirlpool, ‘woodland, patk, and landscaped gatden, sauna, croquet and putting Lawns are just Dowo Hall is a perfect ” of 8 of the activities offered. quality craftmanship it is not just a hotel, an experience Down Hall * outdoor leisure relaxation and a from a busy schedule. age. This Italian-style mansion? recently undergone many innovative Ie is not just its uniqueness that * as you enter Down Hall, you realize that a selection of indoor and « to provide to unwind from the Victorian Uniqueness is the keynote at Down Hall, and “ ___a conference is for two or 310, changes provide the very best the same individual attention snd individual conference facilities for today’s and service is“ by the experienced tomorrow's needs. conference support " _ Down Hall has twenty. » sixteen purpose-built syndicate ix meeting rooms, Down Hall an excellent conference rooms ef exceptional proportions. Tailor . ___, but also its atmosphere of made co specific requirements, conference tanguillity and elegance. As planners can cake fall of the expertise in providing special theme events ” __ as archery, laser shooting, and quad bikes. ‘Theatre or classroom- 2 , oF informal discussion, Down Hall offers the right atmosphere guaranteed to make your event a*Exercise 6 Unit 10 63 You have teccived an enquiry about your conference facilities. Write out the lecter which will accompany the brochure that you send out. Use she following notes to help you complete the levter. The frst paragraph has been started for you. Paragraph 1 writing/introduce/Hollway House/best conference centre/London, please/enclosed/brochurcfwhich/explain. Paragraph 2 Hollway House/perfece venue/conferences, training courses, etc. provide/latest facilities/atmosphere/ peaceful elegance. proud/excellent cuisine/attentive service/we believe/best in the country. Paragraph 3 competitive prices/many extras included in 24-hour delegate rate. provide equipmenc/secretarial/mineral water/newspapers/no additional charge. excellent value for money. Paragraph 4 pleased/make arrangements/you/visit Hollway House/view facilities. any further information/not hesitate/contact me. look forward/hearing fiom youExercise 1 ‘An agent for Scandinavian Seaways is welcoming 2 group ox a familiarization tour. Complete her speech using the following verbs in the Fucure Continuous. The first one has been done for you, arrive goon sail stay boud have sec off stop come leave spend use “Good evening, ladies and gentlemen, and on behalf of Scandinavian Seaways, I would like to weicome you 0 our familiarization trip aboard the MS Prince of Scandinavia. I'd just like to run through our iinerary for the next few days. We ‘will be setting off in a few minutes, and tonight we 2 across the North Sea towards Denmark. If the weather holds, we 3 in Exbjerg tomorrow afternoon at 13.45. The coach will take us to the Hotel Pejsegarden in Braedrup, where wef This isthe hotel char we : forall our fucure tours as well. There will be plenty of time to settle in, and in the evening we sa special dinner in the horel’s famous restaurant, At midnight there will be champagne and a firework display, followed by dancing in the disco. Wer che next morning in the horel, and in the afternoon we *. a tour of the Silkeborg Lake District. We 2 _________ back in time for afternoon coffee, and you'll be free for the rest of the evening,Exercise 2 Unit H 65 __ The next day the coach ®@________ ar 10.00, and we Wom the way for lunch, before going on to Hamburg, where we ithe. MS Hamburg for the 16.30 sailing back to Harwich.” In the following sentences puc the verbs in brackets into the Future Continuous or the Furure Perfect. ‘The first one has been done for you. a Wecan’tsend our clients to a half-finished hotel). Are you sure that ‘you will have completed (complete) all the building work by the begittning of the summer? b I'm sorry, but I can’t make the meeting on the 18th. I _— (still/go round) Greece en my inspection tour, and don’ get back until che 213 ¢ Hello, Jenny Barmer here, f'm just ringing to asle wherher you (end) someone on the fama trip we age organizing next year. d_ Tan send those two brochures off for you if you like. I (go) pase post-box on my way to the car so it's no trouble. ¢ We'd better puc the meeting off for a couple of days. 1 (not finish) this repore by tomorrow afternoon, F JFyoudon’ehorty up, your plane (leave) by the tine you get to the airport, g I’moff on holiday in a few days and this time next week I (sit) on a lovely sunny beach in the Seychelles hh Could I send you the information about the hotels at the end of the month? [ them all by next Wednesday. (noc/have) time to visit i You'd better send them a fax because they {make) a decision by the time a letter arrives. j Lean give John those figures, I (sce) him in our weekly meeting this afternoon.66 Unie 11 You have been asked to select two hotels for ewo different tour operators. First read the information about rhe hotels on this page. ‘Then read the information abour the tout operators on the next ewa, pages and complere the two fetters as follows: in paragraphs | and 4 of each letter, choose the best word from the options in italics; in paragraphs 2and 3 ofeach leer, recommend ewo hotels and give your reasons for choosing them. Thornbury Castle “Thornbury Castle dates back to ASLL, whoo ie was built by the ‘Doke of Buckingham. Ten years Iacer he was executed, and che FM) Caste was taken over by Beney H] Vil. Mary Tudor lived heve, and shen she became queen, she returned the Castle to the Dake’s fionly “Today, Thornbury Case is fone of the best counery house hotels in the country with an internacionally- acclaimed restaurant. These ace eighteen luxury bbedchambers overlooking England's oldest Tador garden. Based here, you can explore the other {historic howses of the area No, of oom: 18. ‘Tani: double room pee night irom £95. [No children under 12 years unless known. BLOOMSBURY “This madara hotels situated in the heart of Bloomsbury, an area of London with 2 long assoaaton sith Bntains greatest writers, artists, and musiaans. “The Betish Museum and Covent Garden's opere house ‘ate a few mnmnutes’ walk away and the West End theatres and Londons finest art gallenes ave all vathin ‘easy tach No. of rooms: 281 Sues Taff rom £58 por parson per right (2 adull shane. Free roorns for ehitren when accompanied by 2 adults ner Ss ative Dooley Grange WOOLLEY GRANGE is 2 Jacobean stone ‘manor house in open counteyside near | the fine medieval town of Brzdford-on- ‘Avon. Althongh completely restored, the hhowie preserves its ancient character, SI The bedrooms are furnished with | antiques, and dovastairs there are plenty of comfortable sofas and armshans where yo van curl ug, ‘with a good book, “The home of Rigel and Heather Chapman and their foue children and Springer spaviel, Birdie. Woolley Grange is not Just another country honse hotel. Unlike many, ‘we cleome guests ofall ages and the hotel has 2 £4 Tiles very wekenie panties wetade wing wvleaing, Mares play G, oo fight. The Imperial, Torquay Devon’ best val resort, ‘Tongony has exellene Beaches, colour garde, and wide-ranging hoiioy rvs arg with 0 ‘mild iets os a sof sophisti. ‘alike i 1866, the Imperial one of Betis ating esr tel, ‘ralodkiag Torbay, the Rel set In fv ares of delight gurdxs an less extensive amenities in the grind sil. No, of rooms: 150 (17 suite). Tai Sto £64 pp pn Family: baby-lstening, babysitting, ectvcy programe for Aiden. Felis ard sostins: Agathe Chie sewn, mol villag indoor an cutoor hed poo say aces rneay, terns coms, squach oun, Billard tirUnie 11 or VOYAGES Dp’ ANTAN sed in Geneva his is a company b sends customers on culo tous “ofthe UK and Barope, cornbining visits to che capital cities and che couneyide. Pte clients a snuerested in a, architeceure, and sory. Most of the customers are oe {orey and chiklren do not come on tours. Groups ase always escorted ‘py culal guides who researc the sites of interest beforehand. €68 Unit 11 Mile du Bellay Vacances en Famille Rue St Michel PARIS WOT Tecra) famille bear Mile du Bellay Tan writing ‘in/en/for behalf *to/of/rom our Director, Mr Slater. who hes asked me to supply you with nange of two recommended hotels for your Vacances en Famille programm whe first one we can suggest is the Tn/On/ay view ‘at /with/of the relatively high cost Gf both these hotels, May 1 suggest chat You come to ingpect them personally ‘in/with/by a view fon/foryze | ensuring that they meet your standards? /2¢/01 onlikely event ‘with/of/eo their failine to meet your standards, we would be ina position to virit alternatives. We are currently ‘by/in/with the process “‘co/on/of printing our new brochure, which will have details of q wide range of hotels \in/with/by addition “cn/for/co the ones listed above, and we will send you & copy shortly, I look forward ts hearing from you.Exercise 4 Unit 1 69 {Laura Smith has been to visic the Warton Manor Morel on behalf of Incentive Tours. She telephones the office with a short seport. “O45, Laura Smich here, I'm just phoning to give Mr Vanmeer my impressions of the Waston Manor Hotel, which Ihave just visited. On che whole, it isan excelient hotel, and ie seems 10 be very well managed. *1 chink ivhas a lovely atmosphere, and i will appeal to anyone wha likes hristoric houses, but chere are plenty of modern facilities toa. #4 bad an excellent meal in the restaurant and it didn’t cost very much. 1 can’t send ‘Mg Vanmeer a full report at the mament becaase I’ve becn dealing with a group from Chicago and I've been very busy, bur I’m going back there next week to discuss discounts, and I'l call again when they have given me she figures, ll be coming over to Washington next month, and f-will bring their new brochuce because { will have received ie by then.” Me Vanmeer is novin the office. Lmagine you are his secretary, and complete the memo to hit, reposting what Laura Smith said. To Mr Vanmeer Brow Re: Laura smith's vieit to Warton Manor Hotel - phone call of 34 December 1 Laura Smith phoued while you were aut. She said she was phoning ro give you a SREExercise 1 Unit 12 ‘The Front Office manager is welcoming a group from Germany. Find the hidden word by writing in the missing words from the dialogue. The first ‘one has been done for you. fcfelatolete 1 Pp) rt ro 4 E Mawacens Good afternoon. You must be Mrs Kleist from Sonnenreise Mrs xLEssT: Yes, that’s right. I'm the tour 1. MANAGER: How was your Bight Mrs KLEIST: No bad, thank you, There was a bir of. Airport, so that's why we're a little late. MANAGER: Oh dear! Well, you'll be pleased to hear that the rooms are ready for everyone in your 3... Shall-we fill in the check-4__ sheet? mrs xLmisT: Yes. That'd be fine ManaceR: Ive gor the registration here, thitty-cight in all. Could you ask your party to fill them in — all we need is 6 names and passport numbers. Mans KLEIST: Right. Now, there’s been a slight change. One of the people on the 7 missed the flight in Frankfurt — Mr Heine. I think he might be coming later, bue I haven't had time to find out yee. Manacer: That's OK. Well keep the room until you find out whae’s happening, Mus KLEIST: T've got the & _ list here for you. It’s gor everyone’s name onic, ManaGer: Thanks, I'll eave a note for 2 telling them you're one guest shore Mrs KLEIst: And I've got the voucher here too. Here you are. Manacer: Thank you very much, Right, chac'll be all for the moment. If you'd like to gee the registration cards #® in, we'll cel everyone what 4 they'll be staying in. By the way, the bar's open if anyone would like a 2 while they're waiting mrs xieis: Thank you. 2__at FrankfurtExercise 2 Exercise 3 Unis 12 7 Match the sentences in column A with their endings in coluron B. The first one has been done for you. A B 1 © Wewouldn’tcomehereso awe would find it very difficule regularly to make a profit 2 _. Ie'Sapity there’s no pool. If b checking in would cake along there wes, time, 3 _ Witsnowed here regularly, if we didn’ like it here. 4 — If we didn’t take down d_ Twould let you have one. everyone's dra ewe could go swimming. 5 — Iwould goon moze ofthe f we would employ someone organized excursions who could speak the language. 6 _.. ifwe ad more groups g. if three of us shared a room? from Japan, h this place would make a 7 — Ife processed everyone in marvellous winter resort a group individually, i ifehey were a bit more 8 _ If we didn’t get large group interesting, dookings, j we wouldn’t know who was 9 _. Ifwe had any spare rooms staying, with a sea view, 10 _. What difference in price would there be Put the verbs in brackets into the correct tense, using would + infinit or the Simple Past. Example: 1 would help (help) you i\ could can), but I'm afraid I don’t have the authority to give you a discount, a The guests (not/feel) so tied if the journey from the airport (nod take) such along time b We haven’t got any facilities for business travellers. Ifwe ——— (have), I'm sure we (make) more money in the low season. © Ifthe fax machine —______ (be) working, you ean) send the fax foam here, but I’m affaid ir’s out of order, @ wy be) yout have) a word with the manager.72 Exercise 4 Unit 12 © we _________ (know) what people were interested in before a tour started, we (be) able to make the excursions much more appealing. £ [anyone in the group (havea scrious medical problem or a bad accident, we (Ay) them back hone. 1 Do you think anyone in your group (be) interested if we (arrange) an evening of folk dancing? hol have) the voucher, I —_ (give) ic to you, but I have no idea where itis. You have been working in Reception. Tell the Manager about the questions you have been asked, and what you said to the various guests. Example: MRS GRUBER: Will I be able to pay by Eurocheque? you: Pll check with the Manager and let you know. ‘Mrs Gruber asked if she would be able to pay by Exrocheque, and Lsaid T swould check with you and let her know, a Mx pEreRs: Can you give mea different room? ‘you: ['llarrange it for this afternoon, b rour LEapel ‘Where isthe passport lise? you: I'm not sure, I'll ask the Manager ¢ You: Did everyone manage to catch the plane? ‘rour Leaver: No, one person missed ic d_ you: When will you be leaving? ‘rouR LEADER: We will all be here vatil Monday.Unit 12 73 Exercise 5 Fill che blanks in the following extracts with these abbreviations. in. opm pp. pppa PS. RSVP. — supp. VAT | AMoviager of the Wilion Conference Contre reguerts the i} (PMasase of the company of | | Me John Gaylhe | for der ot the Bongueting Hell 1 |) Yeon Genpbence Conte af 6:00 i| Lo Seti 18 Sady \| —. fryrets ony) Blot tie ty J Anyway, i must rush now and catch the post. Lots of love, | Deidre ) ) Hope the interview went well! Se | % “PHANTOM OF | THE OPERA’ Tickets £20.00 each ov Prices from £456 Prices based on 2 adults sharing. Single person” £21.00 a I look forward to hearing from you 5 | ( mnt OAS, —. Lawrence Rider Manager74 Unit 12 Exercise 6 1 Complete the following job advertisement, Use the letters in brackets to make the missing words. The first one has been done for you. | TAILOR-MADE HOLIDAYS RESORT ! REPRESENTATIVES Seychelles — Maldives — St Lucia — Mauritius — Bali ‘TMEL is one of the leading tour operators specializing in luxury holidays in a wide range of countries across the world, We are looking for young men and women to act as ‘resort (Cortst) (aabdor).. | | ‘representatives in a number of hotels“ The posts * (eilnovy) collecting elients from the sirpotts | (ghinost) weleome parties, organizing | Social events and excursions, ‘1. (agiiilns) with hore! staif and dealing with any day-to-day problems as they arise. ‘Aged between 20 and 30, the idedl * (acdtleinst) wilt have a manure and? LL (beealnoprs) outlook, an’ | ‘outgoing personality, and a * (afilr) for organization. ‘You will need to __@deemnorstt) an ability 10 cope Funder ® (ceprrssu), and ideally will have held a | similar Ginoopst) in the past, A ® (deegklnow) of French would bean" (aaadegnr) | In return we offet a competitive“ (aalrsy), free i i flights, accommodation. and medical" (aceinnrsu) Please send CVs 10 t ‘Mes Marie Clarke, TMH, 128 Grosvenor Street, London SW1 3H.75 Unit 12 sual he ons in italics 40 complete from the options m 89" job of Resort 2, Choose the conrece worl ‘Wason, who isapetying Fos eH tae ect cpt ess qu OE bear "Madam/Me Clarke/Mrs Marie, P| ram writing in freturn/answer/reply to your | aevertisement in chis month’s ‘volume/edition/ version of the ‘Hotel and Caterer’ magazine ‘for/to/with a Resort Representarive, || as/ithen/Like you will see from the enclosed FovscD/CR, 1 nave had several years "knowledse/ | 1 exceriance/anazertesn of this keind of work, after i leaving Catering College, I worked at the Copttorne Tara Jotel 98 Teavel co-ordinator, | Nhocevtnen unas x Looked *after/tox/on qeonpe. tre a abroad, vast summer I worked in Greece “as/in/like a Hesoxt Ropraventstive tor Cricket Holidays, and Greatiy enjeyes cxyanizing activities aad events Mas well as/like/sin edditian being responsible for “dealing/involving/sorting with any difficulviae | te etlence baa ‘ 1 Vmay/shall/would welcome the opportunity to work for your organization, and look forward to “near/ / hearing/when I hear Cos you Yours " faithtully/hopeficl ty (sincerely Mary WatsonAnswer Key Unie Evetie 1 a Forte Cust Hoe 5 Grosvenor House Aparinens 2 The Wider? Exercise? leg 4-h 7-6 ar are a2i aos Broce 3 tke fr siah enjoy going fg amt mindie when © hatermvling ——B lowestying G ciaewenhen 7 dowel tt when ¢ cantesrnd Breese 4 1 2 boveit 4 esey Bamnorseptind —& hie ea gaieheen ‘Swudet’ on answers Eaoeie5 be coe aa Exerc 6 oer bor ge 5 i c3 a4 foto Exenie7 Vaiucd 9 fier 9 si-condconed 2 pico infra 10 ering 5 ies F enerainmese 1 ale 4S cane 5 tamed 12 idee rere 8 cannes 6 stahes 3 awerwens 8 soem Soarmct—Thebdden word ieaunexson, Unie2 Broce 1 1 elephone in ny bedroom anv 3 neta 4 Sesondidonng 5 wimming poo! 6 dillen se wekomed 5 ay ents & feresroom 5 Sl Chramar rans neste? st inake made mate © pry pad go weve gone By Bae Iiewn € fing ng ig speak spoke spoken fp ew flown spend pene pee Terie 3 Ldiitarbe 6 lee fused 2 didyonspend— 7 dse'yon ike vent 3 Nene 3 thoughe 13 booked 4 Didyon have 9 did ke 5 dike” 10 did nc wre Prete 4 4 They hive pt bath in al he athe 1 There replaced a oof no, They have eben down the ol wallop. 4 They have hanged all he pears, { Theyhave id new expe. They hie izle alos TVs inal she rooms 1g Therbavespent alot of moner ou carsins and bis They hae hulle copboadsinall dhe oom, Beerie 5 1 vised 9 haverdecorted 17 basen 2 desided 10 have mage {8 coined 3 ie 31 Reseda 1 woe 4 ed 12 have waned 20 fascreved 3 ta 1 haired 21 (hed ed ie 15 Ohad increaed 22 bad 7 didnocscem 15 Ghar 35 chou Shaschanged 16 hasigprowed ner expensive moreexpensvethan themescexpesine Shin Geamecsian theclonee font ewerthan heb Shep cheaper ba Gecheaps lovrsdag moreintreing than the mos ners gE oe das fewor Spicious respon the mon spans CSrafrable mor carl than the mos combnable Ba Rigger can ‘Behe bay berth theta ice gales equ xerie7 1 themosesuiable 7 cheb 2 theese 8 mosceapensive 5 thesmalen 9 mow opal 3 Nigger 20 age 5 nee spacions 1 quite 6 morecxpensve Ererite# 2 layer «sy cll ‘happy changag hak hanes © counaybut fea sae 4 tedene mae sear lie Unie3 Evetise 1 led g2b 0 THe 272 Sig bre Boh 62k LE Exeeie? 1 3 1 mae 1 stout 2 mats 2 Shout 3 deine 3 donthivew {mu 4 muse 5 mut 5 hol 6 au 6 sould 7 don'chavese 7 shoul 2 5 Should’ T hme 4 2 dewehaveto ——Pasage Ls chamber 3 donthavero ——Panage?) concen A hoe Passage byoman bead 3 hneso § shou’ 7 SaleAnswer Key Brerae 4 enthusiastic a tule B Spence ‘este < fiend eae stor ah Stee nay & pesmonens i sp Teomiiiy ——g ronabe fie f sotte faite et eared aveatmovesrae —¢ then guden i wimerquarer——Feplarchencle € penond ouch, permanent salt ‘fen wmndond —§ Secheeboomed Bae 5 1 eofeene 7 essen 2G inom 3 Naina Sempetence |S 4 chatcnging 10 compeatte 3 rofenon TH ppt G fommoriaxion 12 Penna Preise Wing 7 Keving 13 Bide 2 pow S for 1 aie 3 faced Sa 15 frend 4a Ne Ratle Ig hang 4 cppomniy 11 wah 1? cer 5 ed” 12 Knol Bree? runcussme ace remsonnen, 9 cme 5 ronan 10 meernowse Shecones 1 uanmewaiet 5 Sunumavao 12 noes B eons Thaidden wed i aronemene Unita <1 k= os not 23 mos rer) yay Ferenc? ame Henry Box ara ste diay Novfnigus Room ye Double Comparsodviea Todt Saydhebe No Method ofpeymenr Amen Expres Cds “Sry 59 2585549 ‘dine SoLame ale, hugh Resration no. R2> enced a Yexitis F No, they ate B yectas No. they ver © Yer ldo, Yer yo may Fe eri i Nodadne eNotes, j Yell hae Enact a Yesthey dik Yor hey coud B Noveydide, 1 Neviewsare, ENotkeyanea', | Youd NOvche did Pe staed adhe Granada f Yes ind “The Smiths eyed te Sv F Noviewasn', Maye wayedarthe lhe. fg Nother’ 7 Drei 6 yom 7 fac 15 bed 3 have Brigg 14 ofcoune 3 Hoe S spasms 15 gill 4 puc 10 div 16 font 5 Fmafiad 11 do 1 Corainty hold 12 sory worm Esercie? 5 Sixoows 4 moceeon 5 roman & 6 are > weerse B sosewono 9 nrwone 10 sere ele scene 6 awilailey 2icllowng 7 dec 3 Eesevine ——§ including Ainge 5 acount Sensite 10 Regs 2 amp anner Dave 24 May From Reeratins For Spt Chemica Aeacion: Miranda Smith, Marking nd Promodions “Thankyou for your booking for Me Henry Grea and Miss Cue Lamb: He reed he oom youre ees or he Encino «halberd ne and sevice ce ase sory ELGS pp pe igh Seandatd rao bal Boudec ad dere charge ne 285 ppp ge ‘Thevorl price coding your dssouncof 14 willbe £526 50. Reps Unies Eserie 1 Cea b-< ach a8 cea are ace pie Bai ooh Eyercie? os Bia F bik & Amerise Bris © Ameren Annan ‘sh Resa fe Americn ——j Amescan erie 3 A broconti, peas, leks Short. erate Pees78 Answer Key Exercise 4 t 2 Thee ava of llc hero ike es hac are much smaller by Thoyca kind ofswsct made wih choclate ead gues. ICs aking fmt ha come: Eom roungcives {4 Thoye thinly ced pours cheated wt cand crim, tGeakind a ace made wah trails ad ng, Fea ery ihe dah me wil egies and hiked in che oven. [Ror kat tan pn 2 Weak ovgetle wah mbes ada en op. Sauder om carve, a Fumie 2 acronym Sipeyoet eo PTE fry 4M pete ink if icne one deo Bercie 6 1a going to boy 6 Meng Licyorgongraby 7 Tihgve 53 Smpeingroee 8 egg osee a Tine 9 Tike SMe Bere? 1 Would you ie» able fo 0 2 Would you like saben ee carne? 3 Would you lite cooude: an ape 4 Hee iethe men nd the le Et 5 Are youready oder aon? Whrewonkd youl srs sce? 5 ehae woul you lke w fallow” 8 How would you Uke youre done? 9 Would you be socket somewine wt your mes 10 Vigecone gy. Buca § Bsampe sumer ‘CONCIERGE: Me Here (284) wage to know about the Aesop excusin mnocrom, What hapent? How mach det on? lease sing i 2 IMR JOHN HARVEY (635) MrPerer Hanks ong, Hell alba aes, Unies Breriet 1 cheek owe 15 woul Dine 1 poy aii 15 decepe 3 wy Soatyou 5 Mereyou ne 17 wed! 6 check Exerc? : Tb 3e0 5-8 aod ale la 2 2 Onetundrd nd emenyane dale and wan ie em cimes fr Isfourhendel ae gry ie dlls 1 Rina ens ines te ee dll assy es. € One hed poss acne pou wo fur dla che pound is fnchanded ai) dis and oy coe <4 Two handed oases mins len percent oe honda and sevey deb «Tred dels vied by fur comes lish Eeerte3 . Vaatss 4 osvos 7 ascairy —10-worer A ovenen —$ kovacce & cwsghe 3 Gunn Gen Dour Thehidden word stunaeweave Exercie 4 a sas chabcen ——g wilhe Phetag ‘wishing F haben [hem empied for mamerance. treated check ot by 1200. trilbe cerned hy 2m. shelling nosing, Irevindded he il 1 Res hist bee pid yer 1 Inggoge vat Being bough down Exerbe 5S nore 0 prevent cei cad Fs, de ellowing eocedres must be fillowet 2 Fialythe epi date ofthe cand muse cesk 3 Wihe acts lla, an aehoratigs code shuld be chained fen theerdicard compan 4 The sohershould eile ia and sige in ake presence the ployee 45 Thesigaunes on he ad an he vuches shoal be compated 6 Finally ifthe sigararer math heard and cheapo 9 the ‘ouchershoeld be rewned ro the csr: 1 Bascal whe youhave ode i this 2 loco iy mae are the the card ne oa oF dee 5 esi yon pone the craic company eran sutornaen aber 46 Thenyou Fl inthe suche ar ashen sgn iwi yon oe toot 5 Mies they've signed check hs the signatures he some 6 Weare you pve hem back hrc andthe cp set ofc Suchen at ht é 2 were given 159) dco 5 a Exec 6 “The mos isle ites he Derwent, Vive 5 60 9 109% 42 Febmacy Ish 6 Enplshbakixe 10-108 3 Derwent 7 diane 1) xe 4 tao 8 Rebnae) 12 800 UMM Hapa 2 Dalby Lane Ell, OXON 3 owaau Soden am mention 6 Derwent 8:10 Febusey 5 15 Febunry 10 0 TM Barend 12 Sader ern icon Unie? Exerc? 1998 B+ 78+ 1693 2C- 188+ 19A 4c + Essie 2 2. Te pg in 219 arbecn mend 1 Theketein 25 hunt boon replaced © The el inc atin on deepen 36 as ¢ been cleaned up 41 Thebedcoversin 30 hve been cng Thelin che condor on the thiadHooe have ben emp i The kingpin 403 hase been epaed fg Thecorhum'rbeenpurin 416 F The siecononing in S00 has en aadAnswer Key Baasie Euonionaee ‘hela choedoued ys decensac Shes ment Hedeuln havens He date ene Hosea ret rom rw hake Hedteldbe ade Scitation B SetRonda hc meso may nls 7 Mba ep 1 ester es Terie Palade feb ie {Satna teed ina ake ‘ing. 1 guing snormour Exerc 5 1 Thankyou for 7 teamasueyou 2 Taarsanycohest 1 Aeasign four concern 3 Toul kt poinc ou 9 Thope 4 segue nonce 10 Pete accept 5 Untornn I sine 6 insdrance Unie 8 xen 1 Arhiy, ecng ly pigeon shooting hoc ling windsting Ghaypgson sci fencing © Ahay chy pawoshosing boeing {4.4 fron pene one chs £13.35, or oo parents, ane chi © ening Parco snd Cbd Maske) anc ing asm, te pinbowting Fetcing we ing, windeuting fg {$0015.90 loceme hous pls £5 for Lunch of pate board 1B Texpia bowling 1 Tenpi bowing (48.35 for 45 minus) or Bat chose ing CEU foe how and 30st). Brerie2 1 desis Dk 2 muse 10 wove 3 1 decies 4 ger bok 12 wiley knoe 5 theca 15 make Goonies 1 wants 4 lah er back 15 won wi nocger 8 pee 15 don' ido nor book Exercise} Bump maces 4 TFje tng rom sence they wil sen breaks your 09m 1 legos pay ca, youl ger 10% dieu Ifyou tis cras,you wil be complet pone asin ihe su 4 Tegner ier go can gente lejos gran cad, you an poy hy coger F Ifyou go the srporcin i courtesy coh will ae ht Fe 4H you wate go. dhe Sarorini ous yon mst book ey. Fy tfvou lene valet in yourtoe, they nllbe sok Buertied Sond ownamocrs big aie Seana bee h UT wereyoutd 2 Yeu snl erin S 25 cl ed ga $300 a7 fe oka Bere Kwon 4 maw 7 a 2amrt 5 paar tucrnce Saeure Gta nce ‘The hidden woods mnsenanca. 79 Unit9 erie 1 a Like Unlike = jsray wheat Bhowas Awe Fike B Unite Brenie2 1 How longhave you been ving ee 1 Mow long have yeu been rng nee © How hve fou heen working for shea? 4 How looghrahe been waking or me? {How long have yon een comg here How long hove you ber avg conferences? Exerie 3 4 No, Teen amin here For years i No been weringhete sce at opr. Think you, Toe been sean fo Se yen {No neve eckingalter hen for ng rime {He bet ben doing he oh for ver long. F Weve begrowingallont owe hese the hal ope Breroie IT havelven waiting 6 Inve dese 2D hperurg > paved 3 hated 8 svepaid 4S hneod 9 have wren 5 have been coming 10 hae hen ing Baers as et ed bs G6 2 2 Fake Tue ¢ Tue g True bhabe GT Fake B The Brerie 6 Sead oncom Eerie? Vswcxrramat 6 snestne 3 ows & vos 4 Sensex 9 ern 3 comrenn “Thehidden wood ie mec Unit 10 verse ran Tage 13 expasing 2 tequiemens ——& wekshop 14 exes 3 satae 9 dastoom 15 enn 3 Bing wo ekshison 16 spas 5 daegees 1 square 4 senting 1 pnt Breriee? 4 the Suc Roe 8 exe Purbeck Bar © the Present Sue 4 Se urtecc Lou the Bourne Lounge acc Baap onto “The Tell Roos gun om soem meres y see. Aecan he ted Frenibaas ects, fod wedg ceptions has se {spay of 215 nee pend 220m cepa has ondioning, apices sean, sets, 32. 33eam peor Atha age windows proving nual dapight aa age ares The Tudor Hala lage conference om mening 43 mes by 46 mee, witha sina for mesuring cig sy ve anne Le i tne oni etna coneeocs aca e300 peop Gi thearesplecay The equpinen includes s projection oom 30, nd sltaeourcandaton Flies bor, cole lounge aris ce ‘aed in healing ooo80 . Answer Key Brace Eeangls ames S*Xebdacew ed fo geing he cork ot of boule 4, Alosem sue farholing peaks res while he or shes « Riansftecy sued witha che proj fr showing infrinson srk sgzaks, chase 44 AnAmoce tikes ratipuent leon seen ad ia, ned oF note tor emiading te spake the rsh hs. «iphoto ag shes of pape ons stand and une for thetpeaer our on whl heor ek peaking J Aborde opener isan fe raking the aprolf bates {§ ANOHD mater for wrttngen# umpc ses Br showing nan OUP prec ts Nleiplris bed or aeing piers of paper tose Eurcse5 Vase but 15 poses Dongle 9 alee 16 tm 5 hee 10 oles 17 tating fee chance’ 18 ademage Smokes 12 pool 19 ach Gvemie bone 2D age 7 von 1 whether 2 asco Enenie 6 Empl anser {am wing inroduce Holly Howse, the er conference cent London Ple find ence cur brachare which plans why we bles Hallway Hour wil icyou requirement pete You sil nd Holly Howe a pester ven For erterenes, ning ous ce We pride he very lt fal na secapee of peace epic are pout of oar oxen cine a rene ‘vice which we bli ute bein the coun (One pie wry competcive and many nar indade inthe 26 hourdlogate rate We povideall che neces equipment setearal suppor mera wae snd daly emp th no aoa! Share Webelve we ofececellen value fo money ‘We would be plese 0 otake tangent fr yon vii Halla Howse ‘ov on fais Ifyou require any father information plese do not Beate eo conaceme Welook Forwards hessing fom you Unie Ht Bere 1 1 lb cig olf 7 wilbespending 2 tbe sling 8 wilibegningen 5 wear 5 willbesomg ‘Fee ying 10 wih lesing 3 wll be sing 11 ill be stopping 6 wilbe kang 1 el be bonding Brenine2 2 willhvecompleed F willl 6 wills gong round millbesicing © will sending Fowl nox hae ad sil going 1 lave made mon mc have fined je eng, Baerete 3 Vin 26 “The firrhorel would commend tthe Thocsbury Cae Ichi hi ‘nel be pacar ual ecase de hors of get htc and {chert inet, the accommtin very comfort, ed 90 hildter undet 12 eis allowed, “The cher hotel we would gg tthe Bloomsbury, nan aren of Landon acne foe along ime wih Brian's renee writes ans and inn, ey cae the Bech Musso, Covent Coen ‘Oper He, sod London's ret ar alee, SWih Sin Te Teo Gwih 8 fe ; i im Ton 2ef ‘HIGH SEASON. We. 0% iii ) “The fi one we can suggest she Wooley Gang hotel ne Bene stron, Chien repair weleme nds orl nether tang of cies fr rem rig. inang dy sng er The hore Jralacabean manor house nd she hedwome re omied wie aucs “The eter ol we can recommend the impet o orgny, Twas ‘sable o 1866 and one of Brain sleaing recreate. Tew st Beby-tsening and y-sing es, ad alo many actin for chile such acy progres nd node ila eo prs isis, si oa Re sot Shy wah Siih ck Beetcioe | Laure Smith phoned while you were aut She sid she was phoning gor you her mpresons ofthe Warton Manor Hot. whith te fos vie Shera that once whale tar an onslnt hotel sd sms co every well managed. She honghc tact had 2 sey aemosphere anv would apes eo pppoe hari: hates othe wre dem Shestd the she had had an exellent mein she resanrant and ie ade coerce much 5 She exlane thar she could’ send you al pot because she ad een dealing wih «rou fram Chap sd sed heen very bye. borshewras gong Sack there net werk discs cone, tude son ll asin when hey hn given ho the Pgs, Shefiishel by ung dat she would be coming ove co Washing ‘eee moh, nd she al ring heir ew hrachure esate trou have sie it by shen Unit 12 xsi 1 Vimar Ae Zromn 10 ez Dotan camo 8 paswonr II oom Seecce —G twem 9 mecermios 12 pana The hidden word i wacstRAnON, serie 2 ree ay wos poe Soh Soh gor veri 3 2 would not. didnot te knew i had won ake hac ould By © nas culd fond be. acanged {Ler onl hase Epa ould ge Brercie 4 Mr Bees aid if wel could give hie diferent soo, snd T aid ‘oul areange forthe aber Thesonr leader asked whese the pspor is was and Lid asa are bar would the manager, Tanke the eur leer everyone ad xanaged wo catch the plane a he sid hat ove pes had ised Af Tested de aur lender when they sole easng ose ai hey snoukdal bbe unl Monday would be xeeite 5 Vpn. ars SVAT 2 pp aRSve tine Seopa pm Bere | reore, 6 candies 11 posion 2ibresd — pencnsble 12 fowl 3S invalee 8 fie 15 akauage hosing 9 demonsente 4 salary 5 tauing 10 peemre 15 fnewrnce T MuCake 6 ev. L acwelias 1 reply 7 eweriene 12 desing 3 edivon She 13 woul hoe 9 ae 14 eating $i tos 15 sincerelyHIGH SEASON English for the Hotel and ee CoetaKya Gert eg High Season is a topic-based course for trainees and employees in the hotel and tourist industry. It introduces and practises the language skills necessary for dealing with English-speaking guests and for negotiating with English speakers within the industry. a en en a ue eR Let) variety of activities, including a language study section and a word study section. Ba ee eee nay Dee ee Ce ee eed passages include many authentic hotel documents, as well asa variety of articles from newspapers and trade magazines. The listening materials include Seas cer ke te The course comprises a Student's Book, Teacher’s Book, Workbook, and Class Cassette. The Student’s Book contains transcripts of all the listening passages anda glossary of key words and expressions. The Teacher's Book contains an answer key and comprehensive teaching notes, including ideas for adapting and extending activities. SM ane ane Ee ae ee self-study. ISBN 0-19-451810-8 | 13 BO196'5