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Question 1
A) The appropriate naïve approach will be the actual figures for the previous period which is 64.
B) F6= 64+58+55 = 59
3
C) F6=0.50(64) + 0.30(58)+0.20(55) =60.4
D)
Number
Period of Forecast Calculations
complaints
1 60
2 65 60 [ Use previous value of series]
3 55 62 60 + 0.40 (65 – 60) = 62
4 58 59.2 62 + 0.40 ( 55 - 62 ) = 59.2
5 64 58.72 59.2 + 0.40 ( 58 – 59.2 ) = 58.72
6 60.83 58.72 + 0.40 (64 – 58.72) = 60.83
QUESTION 2
DEMAND
70
62
60 60
55 55 56
54
52
50 50
44
40 DEMAND
30
20
10
0
0 1 2 3 4 5 6 7 8 9
PERIOD DEMAND
0
1 44
2 52
3 50
4 54
5 55
6 55
7 60
8 56
9 62
Question 3
Question 4
Question 5