MARJO OWENS

marjo.owens@att.net ♦ linkedin.com/in/marjo-owens-78b651173
952.221.1813 ♦ 1044 Moonglow Road, Hudson, WI

PROFESSIONAL SUMMARY
Self-motivated professional with Associate of Applied Science degree in Medical Administrative Professional. Excellent
communications skills and dedication to patient satisfaction leading to optimum results. Eager to contribute to team
success through hard work, attention to detail, and excellent organizational skills. A clear understanding of HIPAA and
documentation review. Training in ICD-10, CPT, HCPCS. Independently solved problems and kept teams on task to
handle diverse business requirements. Motivated to learn, grow, and excel in the Health Information Management field.
SKILLS
 HIPAA Compliance  Electronic Medical Record (EMR)  Initiative and resourcefulness
 Medical Terminology  Microsoft Word, Excel, and Outlook  Organization and Planning
 Customer Service  Practice Management Software  Process Improvement
 Complaint Resolution  Interpreting and analyzing data  Interviewing, Hiring, Scheduling

EDUCATION
Wisconsin Indianhead Technical College - New Richmond, WI
Associate of Applied Science: Medical Administrative Professional Expected 05/2021
Health Office Professional Technical Diploma
Healthcare Receptionist Technical Diploma
Medical Billing Specialist Technical Diploma
 Coursework in Patient Billing, Medical Insurance Claims, Medical Terminology, Healthcare Documentation,
Medical Office Procedures and Customer Service
 Graduated with a 4.0 GPA
University of Minnesota - Twin Cities - Minneapolis, MN
CERTIFICATIONS/ORGANIZATIONS
 Medicare Learning Network Certificates - 2020
 Member of Medical Administrative Professional Advisory Committee
WORK HISTORY
Medical Administrative Externship,
St. Croix County Health and Human Services-Records Department New Richmond, WI 01/2021 to Present
 Maintained accuracy, completeness, and security for medical records and health information.
 Assisted with the Child Protective Services (CPS) file management.
 Rotated through Reception, Accounts Receivable, CPS Intake, as well as, Records, to observe interconnectedness
and processes within departments.
Assistant Store Manager of Apparel, Shopko River Falls, WI 08/2015 to 06/2019
 Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
 Established and optimized schedules to keep coverage and service aligned with forecasted demands.
 Interviewed, hired, and trained associates and equipped them to comply with company policies and procedures.
Merchandise and Customer Assist, Sears Holdings Company Maplewood, MN 02/2013 to 08/2015
 Maintained merchandise brand and store presentation standards when setting up stock and promotional materials.
 Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and
services and creating welcoming, positive experiences.
Assistant Store Manager of Softlines, Sears Holding Company St. Paul, MN 02/2001 to 02/2013
 Assigned jobs to individual employees by considering factors such as previous training, current abilities, general
knowledge, and workload.
 Evaluated data on customer sales, stock levels, and other factors, assessed trends, and reported on findings to help
senior management make effective operational decisions.