Reverse Logistics

The right strategy for the reverse supply chain reverse logistics solutions help
customers plan, implement and control flow ofcan help to achieve the competi- ...
companies implement either only the lean or only the agile approach. ... the
forward supply chain: lean (plan and execute and continuous ... forward and reverse
logistics is that the reverse flow moves from many origins to one.

DHL’s reverse logistics solutions help customers plan, implement and control flow
of
materials and manage related information, back up the supply chain to recapture
values
and ensure the safe disposal of goods. Items include the recovery of obsolete or
non
operational white goods such as refrigerators, plus the removal of old furniture on
delivery
of new or replacement products.
Services include:
▪ Roll in Management: de-installation of finished goods at the customer's site
▪ Returns Management: receiving, sorting, verifying and managing returned products
▪ Express Delivery: Exchange of Dead On Arrival products
Service logistics

Service and replacement parts

DHL’s service and replacement parts service involves the management of
manufacturers'
replacement parts delivered to and from customers according to pre-defined service
levels
or warranty agreements on a one-, two-, four- or eight-hour and next-day basis, 24
hours a
day, seven days a week.
DHL works closely with customers to overcome common issues such as:
▪ Poor parts availability
▪ High inventory investment
▪ Long lead times, accentuated by global sourcing
▪ High levels of customer returns
▪ Poor visibility, reporting and control
▪ Cost control of the demand chain
Key services include:
▪ International freight forwarding
▪ Domestic and regional inbound deliveries
▪ Inventory planning, forecasting, procurement and analysis
▪ Distribution centre operations
▪ Outbound delivery