MINISTRY OF EDUCATION AND TRAINING

UNIVERSITY OF ECONOMICS AND FINANCE

INTERNSHIP REPORT
AT

WINDSOR (WMC GROUP)

Major: ENGLISH LANGUAGE

Minor: ECONOMICS–ADMINISTRATION-COMMERCE

UEF supervisor: Trần Thanh Trúc, MA

Site supervisor:
Student’s name: Hồ Minh Phương
Student ID: 175060376
Class:

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Ho Chi Minh City, 2020

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Preface and acknowledgement

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Table of contents
Preface and acknowledgement 2
Chapter 1 4
Introduction 4
Chapter 2 5
About Windsor (WMC Group) 5

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Chapter 1
Introduction
Gaining practical experiences is very important for final year students.

Applying the university's professional knowledge to real-life work situations and

fostering soft skills will help students to improve themselves, so they will have the
ability to promote their quality. From there, the students will increase competition
in a complex career environment, and the addition of social knowledge will be a
solid luggage for them to have confidence to step on the threshold of labor and
dedication.

I chose English major for business English because I am very interested in

developing myself, expanding my horizons and becoming active with the
integration of Vietnam with the world.

In addition, I have a strong passion for the business field that stands out here in the
field of real estate, restaurants and hotels. All of the above reasons, plus the
support from the business cooperation center and training room, have given to me
the opportunity to choose an internship at one of the major real estate
corporations in Ho Chi Minh City, which is Windsor Co.

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I have visited one of the hotels in the system of Windsor, the Windsor Plaza hotel
in An Dong Plaza and was impressed by the professional service style, design and
classic architectural model but equally modern and attractive. In addition, the
integrated dining, shopping and resort services create a perfectly harmonized
structure for Windsor customers to earn a fulfilling experience.

WMC Group has always been at the forefront of real estate management in
Vietnam. Currently, the company manages the leading real estate properties in our
country, including restaurants, hotels, serviced apartments and shopping centers.
Commitment to world-class international standards, the Group has consistently
received positive feedback from customers who have used its services. With a
strategic vision and focused mission, WMC Group is gradually affirming, expanding
and developing into one of the leading real estate service management
companies in Asia which motivates and inspires me to be a part of the company’s
creativity, dedicates energy, intelligence and youth even just during my internship
time.

Chapter 2
About Windsor (WMC Group)
Windsor Property Management Group Corporation (WMC Group) is one of the
leading restaurant and hotel management brands in Vietnam, paving the way for
the Group's future growth and expansion. It is headquartered in Ho Chi Minh City,
Viet Nam. The company's diverse management portfolio includes hotels, grade-A
offices, restaurants, commercial shopping centers and service apartments.

With the mission and vision, WMC Group is gradually affirming, expanding and
developing into one of the leading real estate service management companies in
Vietnam and Asia.

WINDSOR’S VISION

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The company is heading to specialize in mixed-use real estate projects such as
delivering branded products and value-added services. Hence, it can maximize
returns to all stakeholders in order to become a leading international hospitality
and property service company in Asia.

MISSION

To inspire their customers through offering superior products and experiences that
complement their lifestyle. WMC desires to bring the best services for their
customers.

BUSINESS MODEL

Including hotels, serviced apartments, offices, restaurants, and commercial

shopping centers.
Here are a few highlighted business models.

● Hotels

The first 6-star hotel in Saigon.

This is a brand-new luxury hotel which is called The Reverie Saigon,

residences conveniently at the center district of HCM City.

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 The hotel has an Italian royal design, the luxurious property offers rooms,
suites, serviced apartments, and restaurants. Overall the hotel has 224 rooms,
62 suites with 12 different design styles. Each room is equipped with lavish
interiors from leading Italian brands such as Poltrona Frau, Visionnaire,
Giorgetti and Colombostile.

The architecture is uniquely designed to create the ideal width and depth,
great view of the outdoor pool on the 6th floor and the Saigon River from the
above.

From Tan Son Nhat International Airport, Windsor Plaza Hotel is located in
the heritage quarter of old Saigon, just 9 kilometers away. It offers 376 well-
appointed spacious rooms and suites, over 1500 square meters of meeting
space, and three award-winning restaurants.

● Apartments

After only a few short years of operation, Sherwood Suites has built a reputation as
one of the most sophisticated and luxurious serviced apartments in the city with
high-class customer service. Managed by WMC Group, Sherwood Suites is located
in District 3, Ho Chi Minh City. The system of studio apartments, one-two-bedroom
apartments, and high-class condos are all luxuriously and modernly designed with
elegant furnishings from the world-renowned B&B Italia brand.

● Restaurants

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 Created in 1948, Brodard inherits many advanced French pastry production
techniques and technologies. WMC is willing to bring joy to their customers
by the taste of wonderfully created products and exquisite beautiful space
decor with Brodard. The restaurant is designed with 44 seats in interior space
imprinted with French imprints, recreating the cozy scenery of a traditional
Parisian bakery, serving the art of bakery.

● Offices

Times Square building is right in the heart of Ho Chi Minh City's financial,
commercial, entertainment and tourism center. Similar to the famous Times
Square building in the center of Manhattan (New York, USA), the entire
exterior of Times Square Saigon is covered with glass and colored lights to
bring unique light performances at night.

● Shopping center

An Dong Plaza is one of the largest shopping

gatherings in Ho Chi Minh City. It contains over
200 Vietnamese retail shops in a clean, air-
conditioned setting. Here, visitors and retailers can trade a wide range of
goods such as clothes, purses, jewelry, and even furniture among the friendly
vendors.
An Dong Plaza is favourably connected to Windsor Plaza Hotel.

ACHIEVEMENTS AND AWARDS

WMC CO. has achieved certain successes in their businesses.

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WMC has gained plenty of awards and top honors from its real estate business
model, luxury apartment rentals, luxury hotels on reputable high-quality websites
around the world, and in Viet Nam.

The five-star Sherwood Residence has been recognized for its outstanding facilities
and superior service with a “Loved by Guests” Award from hotels.com
Hotels.com (an online accommodation site) celebrates and recognizes the hotels that
have achieved the best average review rating, determined by over 20 million
genuine and trusted reviews from guests of the hotels. The “Loved by Guests”
Awards is an annual awards program based on genuine guest reviews and
experiences registered on the internet.

Sherwood Suites, with the theme of “Customer experience – Differentiation to

compete” and “Trust and Use Awards 2019” by Vietnam Economic Times, has
honorably been recognized as 100 top-quality products and services that bring
customers positive experiences and outstanding customer service.
This is the second year Sherwood Suites has been recognized in the category. 

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Reverie Saigon has been voted by readers of Smart Travel Asia, a premium online
magazine for discerning travelers in the publication’s recent ‘Best in Travel Poll
2018’.

PERSONAL OPINION

Besides expanding the introduction of business scale, WMC also focuses on

recruiting human resources. The proof is that the corporation's main website
always has a career section and a training program tab. All of these factors show
that Windsor is highly focused on its workforce and professional training in order to
expand and develop its business.

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