 EDUCATION
HANOI UNIVERSITY OF BUSINESS AND TECHNOLOGY
LE VU HOAI ANH
 Dec 6, 1993
 Female
 0868619885
 anhvuhoaile@gmail.com
 713 Lac Long Quan - Tay Ho - Ha
Noi
OBJECTIVE
- Take advantages of customer service
& understanding of customer's need
and willing to help customer to
become a professional Staff and bring
a lot value to Customers.
- To work as a banker; bringing
experience in client handling, as well
as knowledge of loan disbursement in
accordance with set policies and
standards.
2011 - OCT 2013
Major: Business Administration
CHAOYANG UNIVERSITY OF TECHNOLOGY OCT 2013 - 2015
Major: Business Administration
CHAOYANG UNIVERSITY OF TECHNOLOGY 2015 - FEB 2018
Major: Master of Business Administration
 WORK EXPERIENCE
WESTERN UNION TAICHUNG 2014 - 2015
Part time job : Bank clerk
- In-store transactions for foreigners and Vietnamese.
- Handling customer inquiries.
- Support and handle the problem issues of customer transactions
WESTERN UNION TAICHUNG 2016 - 2018
Full time job : Management Assistant
- Receiving and resolving complaints of customers.
- Receive job application forms and guide new employees.
- Arrange, manage and assign work to other employees.
- Perform tasks related to supporting the management and administration in the office.
- Arrange records, draft documents.
MANULIFE 2018 - 2019
Full time job : Customer Service Specialist
- Answer questions, complaints or suggestions about insurance and also about company
- Answer hotline and answer directly customers if they come to CS desk
- Work with another department to solve customers complaints
- Advisory about insurance
LIHUA GROUP 1/2020 - NOW
Full time job : sale assistant, QC, Customer relationship
- Control the quality of your company's factory goods
- Translate Chinese requirements to Vietnamese factories or workers
- Go to the customer's factory to confirm the defect and hold a meeting with the customer to
offer solutions to improve the defect of the goods.
- Control the progress of making samples and send samples to customers for confirmation.
- Control quantity and quality of goods before shipment to customers.
- Answer questions, complaints or suggestions about about company's products.
 CERTIFICATIONS
TOEIC Certificate with score 700 2013
First prize in the Chinese typography competition held by the 2015
Chaoyang University (Taiwan) for international students
TOCFL: level 1 (Band A)Listen: 62Read, write: 48 2015
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