9.

It is a relationship between a company and its supplier based on mutual quality

standards.

a) partnership
b) partnering
c) collaborate
d) participating

Answer: B. partnering

10. _________ is the Japanese term for continuous improvement, not only in the
workplace but also in one’s personal life, home life, and social life.

a) Keizan
b) Koizen
c) Kaizen
d) Keizen

Answer: C. Kaizen

11. Which is not a characteristic of total quality management?

a) The quality standard is “no defects.”

b) Quality improvement is not the responsibility of every employee
c) Management must be involved and provide leadership.
d) Continuous quality improvement is “the” strategic goal, which requires planning
and organization.

Answer: B. Quality improvement is not the responsibility of every employee

12. It is the system to achieve customer satisfaction that complements other company
systems.

a) Quality management system

b) Total quality management
c) Total quality system
d) Management system

Answer: A. Quality management system