ANDAHMOU soulaiman

2 BTS CPI

I. Read the email confirming an order and answer the following questions:
1. Placing and order for 25 of the new OP245Y laptops.
2. 25 Laptops.
3. The total of the order is 22.500 €
4. It will be delivered within 24 hours of you confirming your order.
II. Read the email again and decide if these statements are TRUE or
FALSE:
1. True.
2. False.
3. False.
4. True.
III. Match paragraphs 1-4 in the email to functions a-d:
a. Invite a response =4 1
b. Introduce the reason for writing =1 2
c. Confirm details =3 3
d. Give information /news =2 4
IV. Match the word in bold in the email to definitions 1-8:
1. Discount
2. Details
3. Appears
4. In stock
5. Invoice
6. Process
7. Issue
8. Check
V. Writing :
 Mehdi ziyadi

67 Bd Nakhil

Oujda

9 March 2015

Saida Fennane

34 Rue Oasis

Berrchid

REF:

Dear Saida

We have received your letter on 8 March 2015 for complaining about the
damage caused during transport and late delivery.

We apologize for any convenience this has caused you and we promise you that
this thing will never be repented for this reasons, we decided to make sale,
discount and also give you immediate and free of change delivery we would
apologize again About this delay and about not doing the service completely
and for the trouble caused.

Sincerely,

Mehdi Ziyadi