Job Search Assignment

CAPS 1300
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Table of Contents

Office Manager- Extendicare Kawartha Lakes..................................................................2

Thirty Second Introduction Transcript................................................................................5
Extendicare Interview Transcript.......................................................................................6
Resume..............................................................................................................................8
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Office Manager- Extendicare Kawartha Lakes

January 11 2021
INDUSTRIES Healthcare, social assistance
CATEGORIES Administration, Management, Health, Medical, Office manager
Lindsay, ON|
OFFICE MANAGER- Extendicare Kawartha Lakes
Applications are invited for the permanent full-time position of Office Manager at Kawartha Lakes Home, our 64-bed facility located in
Lindsay, Ontario. Reporting to the Administrator, the Office Manager is responsible for all aspects of the business office and systems;
including but not limited to, accounting and payroll duties. The Office Manager also provides secretarial support to the Administrator and
other supervisory staff in the facility.

RESPONSIBILITIES

• Plans, organizes, directs and supervises the activities of the business office; establishes and monitors
work flow and makes changes as necessary to improve quality of service.
• Adheres to established policies and procedures regarding quality assurance, fire, occupational health and
safety, environment and infection control.

• Maintains internal records and prepares internal reports for facility as required; maintains confidentiality
of all financial, personnel and resident data; maintains accounting records

• Handles payments from families and all queries concerning billings from residents and /or families;
prepares bank deposits

• Greets visitors, determines purpose of visit; directs visitors to proper location as appropriate; informs
staff of visitor’s arrival; presents a positive image of the facility to the public; monitors comings and
goings of residents from facility.

QUALIFICATIONS

• Post secondary diploma/certificate in office or business administration (or comparable) preferred.

• Secretarial skills and experience with office procedures required

• Knowledge and experience with office equipment including personal computers, Microsoft office.

• Must have an understanding of banking practices i.e. deposits, trust, etc. and sufficient accounting
knowledge to determine proper entries.

• Knowledge of payroll, scheduling, benefit administration, interpretation and application of collective

agreement provisions, accounts receivable, and accounts payable practices.
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• Ability to work in a fast-paced environment and have exceptional time management skills.

• Previous experience in working with Extendicare’s accounting, scheduling, payroll and resident
application systems preferred.

• Knowledge of Occupational Health & Safety practices, principles and legislation

• Ability to read and write English as well as to understand complex verbal and written instructions in
English.

CLOSING DATE: January 29, 2021

Interested applicants may forward their resume in confidence to the attention of:

Nancy Rooney

Email: nrooney@extendicare.com

In Ontario, Extendicare, ParaMed Home Health Care and affiliated organizations including our partner homes in Extendicare Assist,
accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights
Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs,
please contact the individual noted in the posting.

Sarah Bowser
478 Old Highway 47, Uxbridge, ON L9P 1R4
sarah@bowser.com
(201) 919-6240
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Nancy Rooney
Extendicare Kawartha Lakes and Lakeland Village
125 Colbourne St E.
Lindsay, ON K9V 6J2

January 25, 2021

Dear Ms. Rooney,

I am applying for the position of Office Manager at Extendicare Kawartha Lakes
Home in Lindsay, Ontario. I am currently enrolled in the Office Administration-Health
Services program at Durham College, and expect to graduate in the top of my class. I
am eager to use the secretarial and clerical skills I have gained from my studies to
benefit Extendicare’s new facility. Extendicare represents the opportunity to perform
meaningful work, and to ensure high-quality eldercare that values the dignity and
happiness of our seniors.
For the past four years, I worked in a small business that focused on delivering
excellent customer service. As both a sales associate and program coordinator, I
balanced the demands of a retail store, customer support, and general administration. I
hope to bring the same compassionate and attentive service to your facility to
complement Extendicare’s mission of helping people live better.
Thank you for your consideration. I look forward to meeting at your earliest
convenience and appreciate the opportunity to interview with Extendicare.

Kind regards,
Sarah Bowser
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Thirty Second Introduction Transcript

Hi, I’m Sarah.

People say I have a sunny disposition,
impeccable work ethic and superb
communication skills. For the past four years,
I’ve worked in a small business in an
administrative position that focused on delivering
excellent customer service. The programs I
oversaw grew more than half in size while under
my care, gaining and retaining new customers
through compassionate and attentive assistance.
My passion for people is why I’m pursuing a
career in healthcare, and why I’m currently earning my diploma in Office Administration-
Health Services at Durham College. I hope to bring the same positive attitude and
integrity to your company to cultivate meaningful client relationships and build
community at your facility.
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Extendicare Interview Transcript

Interviewer: Tell me a little bit about yourself.
Sarah: People say I have a sunny disposition, impeccable work ethic and superb communication skills.
For the past four years, I’ve worked in a small business in an administrative position that focused
on delivering excellent customer service. The programs I oversaw grew more than half in size
while under my care, gaining and retaining new customers through compassionate and attentive
assistance. My passion for people is why I’m pursuing a career in healthcare, and why I’m
currently earning my diploma in Office Administration-Health Services at Durham College. I
hope to bring the same positive attitude and integrity to your company to cultivate meaningful
client relationships and build community at your facility.
Interviewer: What three qualities about you would your last boss say made you most valuable in
the workplace?
Sarah: My previous job was in the swimming pool industry, which is a seasonal job only operates
during the spring, summer and fall season. With this in mind, I think my boss would say that my
most valuable attributes were that I was a committed employee who showed up on-time
everyday, six days a week and holidays, ready to work-hard and with a positive outlook. She
would also say that my natural confidence, professionalism, and solid time management ability
made me a perfect fit to a diverse role at her company as sales associate and pool maintenance
coordinator, where I balanced the demands of a retail store, customer service/support, and small
business administration.
Interviewer: Tell me about a time you had to adapt to a difficult or challenging situation. What
did you learn about yourself?
Sarah: When I first started at my previous job, it was as a maintenance technician so that I could learn
the ropes of the industry. I had a heavy workload of ten pools to clean each day. There are a lot
of variables involved in pool maintenance- from what state the pool will be in when you find it,
the weather, the condition of their equipment. When I started out, it was taking me almost one
hour at every job. However, I established a routine, improved the organization of my truck and
tools, and learned to effectively prioritize issues. I learned that I am adaptable and that I
approach challenges procedurally and break them into smaller issues I can solve and easily
prioritize.
Interviewer: Tell me about a time you made a mistake. How did you handle it?
Sarah: I’m the type of person who believes very strongly in admitting mistakes, acknowledging the
consequences and actively working to repair what was damaged as well as honestly committing
to doing better. I don’t give credence to excuses. As an example, when I was in University, I
handed in an outline for a paper that I hadn’t truly given serious thought and the time it deserved.
It was clear to my professor, and my mark on that assignment reflected it. I took the poor mark,
admitted to myself that I had made an error and put in time every day working on my paper. In
the end, I received a A+ and was offered the chance to publish.
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Interviewer: Where do you see yourself in the next five years?

Sarah: My first goal within those five years would be graduating my diploma program at Durham
College, hopefully top of my class. I would like to gain employment in a role that puts to use my
education and hard-earned skills. I like to imagine that I’m working a stable job, where I feel
valued, fulfilled and can grow my career in healthcare. Most importantly, in the next five years,
I want to belong to a community and be in a position where I can give back to it.
Interviewer: What attracted you to this company?
Sarah: In the past five years, I’ve been exposed to a lot of the healthcare industry through ailing and
ageing family members. Extendicare is just establishing itself in the Kawartha Lakes region and
Lindsay, which I am being a part of I think would be a rewarding experience. I’m attracted to
Extendicare’s interest in integrating itself into the local community and making elder care a
positive experience for residents and family.
Follow-Up Questions
Sarah: What does the work week looks like in terms of hours and would I be salaried or hourly pay?
Interviewer: It is a 40-hour work week, with over-time expected if emergencies arise. You would
be receiving a salary starting at $42,000 per year paid biweekly.
Sarah: What vacation time can I expect?
Interviewer: You would be entitled to 2 weeks of vacation time annually, going up to 3 weeks after
5 years of employment, with 4 percent vacation pay.
Sarah: What benefits does Extendicare offer employees?
Interviewer: We offer all our employees health, dental, and life insurance under our group
benefits plan with ManuLife.
Sarah: Thank you for taking the time out of your day to meet with me. I appreciate the
opportunity Extendicare has given me with this interview. I look forward to hearing from
you.
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Sarah Bowser
478 Old Highway 47, Uxbridge, ON L9P 1R4
sarah@bowser.com
(201) 919-6240

Education

Ontario College Diploma, Durham College, Whitby, Ontario. 2020-Present.

Currently enrolled in the Office Administration-Health Services-Fast Track program.
Expected to graduate early 2022.
Honours Bachelor of Arts, Victoria College, University of Toronto, Toronto, Ontario. Class of
2015.
Graduated with distinction from the English Major- Specialist program.

Experience

Weekly Maintenance Program Coordinator and Retail Associate Summertime Pools, Markham,
Ontario.
May 2017- April 2021:
Managed weekly maintenance routes and customers, calculated chemical quantities
needed for weekly maintenance, performed in-store water tests, explained results to
customers and sold appropriate pool chemicals, provided over-the-phone technical
assistance, assisted in general business administration, closed, and balanced cash
register.
Retail Associate
Eddie Bauer, Markham, Ontario
December 2018 to March 2019:
Informed customers on products, maintained a tidy sales floor adhering with company
standards, operated company database, completed store itinerary, tendered sales,
reported personal performance and sales to management at end of day.
Cashier and Server
Pizzaville, Toronto, Ontario
May to September 2014:
Greeted and served customers, responsible for operations of the cash register, handled
sales and assisted chefs in food and order preparations, maintained cleanliness and
stock of the restaurant front.
Receptionist
Iandoli and Edens Attorneys at Law, LLC. Chester, New Jersey
May to September 2012:
Greeted and directed clients, answered a multiple-line phone, sent and received faxes,
made copies, organized documents, updated office calendar, responsible for mail
distribution and filing, and was of general assistance to lawyers and staff.
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Sarah Bowser
478 Old Highway 47, Uxbridge, ON L9P 1R4
sarah@bowser.com
(201) 919-6240

Volunteer Experience

WWOOF-USA Volunteer
Wind Dancer Ranch, Brooks, California
October- November 2016:
Managed daily feed and care of large ewe and ram flocks, pigs, goats, milking cow,
poultry and fowl. Organized stock for farmer’s markets. Assisted in sheep shearing and
vaccinations, harvest and processing of fowl, lamb, and pork.
WWOOF-USA Volunteer
Georgia Town Farm, Whitestone, Virginia
August-September 2016:
Responsible for daily feed and care of pigs, poultry, and fowl, maintained farm
infrastructure, managed farm-stand at local farmer’s markets, assisted in harvest and
processing of poultry.
WWOOF-USA Volunteer
Flying Pond Farm, Vienna, Maine
July-August 2015:
Organized weekly CSA packages, restaurant orders, and maintained vegetable garden
and high tunnels.

Skills
Soft Skills
Adept at problem solving, critical thinking, public speaking, and verbal and written
communication.
Hard Skills
Experienced with multiple-line telephones, point-of-sale machines, digital record management
systems, and paper filing systems.
Computer Skills
Familiar with Mac and PC. Certified in Microsoft Word, Excel, PowerPoint, and Office. Posses a
typing speed of over 60 words per minute.