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A Practical Definition of Emotional Intelligence Six SECONDS OF EMOTIONAL INTELLIGENCE Just as people have an intelligence for processing and ‘manipulating ideas, we have a similar capacity for understanding ‘and using emotions, There are many definitions of emotional intelligence to serve different purposes; researchers need scientific model while practitioners need a practical model. The KNow YOURSELF scent definition involves sensing, nndertanding, and xing | |S OM ional ‘motions, Our practical definition is, "emotional intelligence is Literocy the capacity to get optimal results from your relationships with | by yourself and others.” Recognize Patterns To provide a pacicl and simple way to leam and practice | CHOOSE ‘emotional intelligence, Six Seconds developed a three-part model | YOURSELF in 1997. To be emotionally intelligent means to “Know * Apply Consequential Yourself." “Choose Yourself,” and “Give Yourself.” Our mode! Thinking + Navigate Emotions + Engage Intrinsic Motivation ‘draws on the work of Peter Salovey, Ph.D. (one of our advisory board members), and Jack Mayer, Ph.D, who first defined EQ as It also aligns with the model popularized 1 scientifie eoncept by Daniel Goleman in his 1995 book, Emotional Intelligence, * Exercise Optimism Which endorses our EQ curriculum Self-Science. The Six | GIVE YOURSELF Seconds! BQ model also align with the IS competencies defined | Increase Empathy by Reuven Bar-On, Ph.D, in his EQi test, and the structure of @- | ¥ Pursue Noble Goals Metrics test, the EQ Map created by Esther Orili and advisory board member Robert Cooper, PhD. ‘+ Know Yourself is increasing self-awareness, It is based on understanding how you function + Choose Yourself is building self-management, feelings, and actions. It focuses on consciously choosing your thoughts, + Give Yourself is developing selfirection, It comes from using empathy and principled decision- ‘making to inerease wisdom and to create a more compassionate, healthy world We have identified eight key skills, or fundamentals, of emotional intelligence. They are divided into the thee parts of the model. Like all kinds of intelligence, thee are developmental aspects fo this learning (as we get older and more practiced, our abilities become more sophisticated and complex ~ and one skill builds on another) and our ability to use this intelligence varies situation to situation, ay to day. “core” feelings (fea; joy, KNOW YOURSELF seoptance, anger, sorrow, disgust, surprise, anticipation), we ENHANCE EMOTIONAL cach experience dozens, even hundreds, of LITERACY variations each day. These emotions blend Feelings are a complex aspect of every person, While research has identified eight ©2003, Six Seconds, All Rights Reserved, www 6seconds.org and merge, and frequently they conflict. This EQ fundamental helps us sort out all of Page 1 of 3 SGM toolbox Mentoring Problem analysis/solving Experience Other SGMs Regional Manager Regional Training Coordinator Regional HR Manager COOL Competency framework PDR Development Options Creative thinking Transactional analysis Situational leadership Emotional intelligence Presentation skills Situational team leadership Gung Hol Project Management ‘Super-teams TPL Change Management Cluster trainer Challenges snapshot Able to link concepts to business goals EI refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions In us and in our relationships. EI describes abilities distinct from, but complementary to, academic intelligence or the purely cognitive capacities measured by 1Q. The Basics of Emotional Intelligence Include * Knowing your feelings and using them to make life decisions you can live with. * Being able to manage your emotional life without being hijacked by it -- not being paralyzed by depression or worry, or swept away by anger. Amygdala Hijacking! © Persisting in the face of setbacks and channeling your impulses in order to pursue your goals. + Empathy -- reading other people's emotions without their having to tell you what they are feeling. + Handling feelings in relationships with skill and harmony -- being able to articulate the unspoken pulse of a group, for example. those feelings, name them, and begin to understand their causes and effects, It also helps us understand how emotions function in our brains and bodies, andthe interaction of thought, feeling, and action RECOGNIZE PATTERNS "The fnuman brain flows pattems, or neural pathways. Stimulus leads to response and, ‘overtime, the response becomes habitual as the pathway becomes road, the road a highway, and the highway a super expressway, Then it requires extraordinary ‘measures to interrupt the established habit, “The patterns include thinking, feeling, and action in a continuons cycle. At a young age, ‘we learn lessons of how to cope, how to get ‘our needs met, and how to protect ourselves, ‘These strategies reinforce one another, and we develop a complex structure of beliefs to support the validity of the behaviors, Often this system of pattems serves us well and at other times it leads us 10 unconsciously Create the opposite af what we really want. (CHOOSE YOURSELF APPLY CONSEQUENTIAL THINKING ‘This “habit of mind” stems from a clear assessment of the consequences of our ‘ebojces and the ability to imagine the cause and effect relationships. This process allows us toe as impulsive as we truly want to be, but it also allows us to delay gratification When the consequences are undesirable and/or painful. Consequential thinking is ey to evaluating and rechoosing our ‘thoughts, feelings, and actions. ‘We each make countless decisions each hous, What should I eat for lunch? What clothes should I wear today? Which book should T read? Which person should I ask? ‘We make those decisions unconsciously (©2008, Six Seconds, All Rights Reserved, www seconds org ‘A Practical Definition of Emotional Intelligence based on our patterns, habits, and our ‘personal priorities. The choices shape us, In ‘order fo create integrity, we must Took atthe costs and benefits of the small actions as Well as the large ones, and align our actions With our intentions, NAVIGATE EMOTIONS People are often told to control their ‘emotions, to suppress feelings like anger, joy, or fear, and cut them off from the

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