TUM School of Management

Production and Supply Chain Management

Prof Martin Grunow Technische Universität München

Quality Engineering & Management

Session 0.2 Course Structure

Dr. Holly Ott

Production and Supply Chain Management
Chair: Prof. Martin Grunow
TUM School of Management

Holly Ott Quality Engineering & Management 1

 TUM School of Management
Wolfgang Dirscherl / pixelio.de
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Welcome to Munich!

Wolfgang
Lahsnig /
pixelio.de

Holly Ott Quality Engineering & Management Michaela Schöllhorn / 2

pixelio.de
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

TUM: Data and facts*

13 Departments (schools)
154 Degree courses
∼ 37 500 Students, 32% female, 21% international students
∼ 12 000 Freshman Students
8 200 Graduates per Year
> 1 000 PhD Theses per year
∼ 5 000 Publications, peer-reviewed per year
511 Professors (including university hospital)
∼ 6 200 Scientific Staff (incl. university hospital)
∼ 3 200 Non-Scientific Staff (not. including university hospital)
42 ERC Grants (since 2008)
13 Nobel Prize Laureates
17 Leibniz Laureates (DFG)
5 Humboldt Professors
1 000 Research Agreements with industry p.a.
* as of 2014
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

TUM School of Management: Data and

Facts 2014
•  5 academic departments
Innovation &
•  approx. 30 professors Entrepreneurship

•  approx. 250 staff members

Economics & Operations &
•  € 3,7 million third-party funds/year Policy Supply Chain
Management
•  approx. 4,000 students
•  4 study courses
•  Executive Education Center (e. g. 3 Marketing,
Finance &
Strategy &
MBA-Programs) Leadership Accounting

•  Ph.D. Program
•  approx. 90 partnerships with foreign
universities
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Operations Management Professors @ TUM

School of Management
Technical Services and Operations Management
Prof. Dr. Rainer Kolisch

Production and Supply Chain Management

Prof. Dr. Martin Grunow.

Logistics and Supply Chain Management

Prof. Dr. Stefan Minner

Operations Management and Technology

Prof. Dr. Renzo Akkerman

Holly Ott Quality Engineering

5 & Management 5
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Why Quality Engineering & Management

Production and Supply Chain Management

Prof. Dr. Martin Grunow.

Prof. Dr. Holly Ott

Holly Ott Quality Engineering & Management 6

 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Why Quality Engineering & Management

•  Since the introduction of mass production, the concept of “quality”

has evolved from simple assembly line inspections to a broad
approach to production and management involving an entire
corporation.
•  Quality has become a critical driver for long-term success through
continuous process improvement and customer satisfaction.
•  Today, Quality Management concerns the entire value chain,
encompassing multi-tiered supplier networks and customer service
and returns.

Holly Ott Quality Engineering & Management 7

 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Course Learning Objectives

•  Understand the fundamentals of quality
engineering and management in order to
apply these concepts in your work and
research.
•  Draw conclusions using statistical methods
in the context of quality engineering and
management.
•  Apply the full DMAIC process-improvement
methodology to improve and control quality
reprinted with permission from processes.
www.melon-helmets.com

Holly Ott Quality Engineering & Management 8

 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Why take this course?

•  Quality is important! And at every level:
•  Top management
•  Strategy, investments
•  Marketing, Sales
•  Logistics
•  Engineering, Product Development
•  Production

•  Quality is interesting!
•  At least, the customer is interested.
reprinted with permission from
www.melon-helmets.com

Holly Ott Quality Engineering & Management 9

 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Not your Dream Job?

•  This course can be useful to you in several ways:

•  Quality problems can arise in any area, at any time.
Understanding the methodologies and implications can help
you do you job better.
•  Quality saves money.
•  Quality issues are always “hot”. They are good topics to
bring up to the big boss when you get stuck in the elevator
with her.

Holly Ott Quality Engineering & Management 10

 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Course Organization
•  Course duration: 10
weeks
•  Video lectures:
approximately 60 minutes
lecture per week
•  Interactive exercises and
on-line practice problems
•  Case Studies / Project
•  Homework Assessments

Holly Ott Quality Engineering & Management 11

 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Passing the course

•  To pass the course, you must complete each of the
assigned homework assessments according to the schedule
given.

Holly Ott Quality Engineering & Management 12

 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

This course covers statistics!

Sample Average, X-bar: Sample

∑Xi
i
X =
n

Sample Standard Deviation, S :

S
2

S=
∑ (Xi − X )
n −1 X-bar

©2012 from "A First Course in Quality Engineering: Integrating Statistical

and Management Methods of Quality" by K.S. Krishnamoorthi. Reproduced
by permission of Taylor and Francis Group, LLC, a division of Informa plc.

Holly Ott Quality Engineering & Management – Module 2.1 13

 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Practice Problems
•  To help you
practice, we have
created Practice
Problems
specifically for
each section. You
can use the
discussion forums
to ask questions
and discuss your
solutions
Holly Ott Quality Engineering & Management 14
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Interactive Exercises
•  We have also created Interactive
Exercises for particular statistical
concepts.

Reprinted with permission from Professor

David Gallagher, Virginia Tech

Holly Ott Quality Engineering & Management 15

 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Mini Case Studies

•  Mini Case Studies
combine several of the
course concepts together
in a realistic setting.

Holly Ott Quality Engineering & Management 16

 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

DMAIC Project
•  And you will be participating in a DMAIC Project throughout the
course.

Reprinted with permisson from Hanwag GmBH

Holly Ott Quality Engineering & Management 17

 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Textbook
A First Course in Quality Engineering:
Integrating Statistical and Management
Methods of Quality, K.S. Krishnamoorthi,
CRC Press, 2012.
http://www.crcpress.com/product/isbn/
9781439840344
Students can order online or contact:
orders@taylorandfrancis.com or call in:
800-272-7737

Holly Ott Quality Engineering & Management 18

 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Course Structure
DEFINE

MEASU
Holly Ott Quality Engineering & Management RE 19
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Session 1: DEFINE

DEFINE   Defining Quality

  Understanding

MEASU
Customer
Expectations

E R

Holly Ott Quality Engineering & Management 20

 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Coming Up

  Session 1.0: Intro – DEFINE

  and if you could please complete the survey
"Getting to know each other" in Session 0.3,
that would be much appreciated!

Holly Ott Quality Engineering & Management 21