Fact Finding

There are many fact-finding methods. There are observation, record searching, special
purpose record searching records, sampling, questionnaires, interview and workshops.
Among these, I had used some methods to get required facts and information.

Among these, I used some methods to gather the required information. Both
Observation and Interviewing are used to get require information.

Firstly, I interview with the employees of the InyaLake Hotel to know domain of the
organization and what they need. And then I interview with the management level of
the InyaLake Hotel to get different requirement with different point of view. After that I
collected the require form check out voucher and other external services voucher and so
on.

Secondly, I used formal or informal observation, and both are equally useful. Formal
observation is a planned, conscious approach, which involves watching an operation or
procedure for a specific period. But informal observation should be used at all times
when investigating user operation. I observed the procedures of currently used system
and collected all necessary facts by analyzing documents and interviewing the
customers and owner of the system. In addition, I also surf the web from various brands
of the not only online hotel reservation software and online front desk software.