Hello, I have a reservation. Good evening, Mr My name is Ernesto Quispe. can you spell that, please? E-R-N-E-S-T-O for five nights? yes, that is ringht can i have your passport, please? just a second… here you are. thank you. Can you sign here, are you please? Thank you. Here is your key is are. It is room 306, on the third floor. the lift? Oh, the elevator. The life is over there.