Patricia Hi, I have a reservation.

Receptionist OK. What’s your name, please?

Patricia Miss Patricia Reyes.
Receptionist Yes. For two nights.
Patricia Yes, just two.
Receptionist OK. Could I have your credit card, please? Thank you.
Could you just sign here? Thanks. Here is your room
key. You’re on the first floor, room 105. The lifts are just
over there. Breakfast is between seven and nine-thirty.
Would you like a wake-up call?
Patricia Er, yes, please. At seven.
Receptionist And would you like a newspaper?
Patricia No, thank you. But I will need the Internet.
Receptionist All our rooms have Internet, but you need a password.
The password’s on there. The instructions are on the
back.
Patricia OK. Thanks.
Receptionist Would you like help with your bags?
Patricia No, I’ll be fine, thanks.
Receptionist OK. I hope you enjoy your stay. Reception is open 24
hours and you can call from your room.
Patricia Great, thanks.
… Patricia Hi. I’m in room 105.
Receptionist Yes. Miss Reyes.
Patricia There’s a problem with the Internet in my room. It keeps
stopping. Is there something wrong with the connection?
Receptionist Oh, I’m sorry. I can check that for you.
Patricia I’m going out now, but I’ll need it later.
Receptionist OK.
Patricia Also, can somebody check the air conditioning in my
room? It’s very hot in there.
Receptionist Did you find the dial on the wall? It’s normally near the
light switch.
Patricia Oh! I looked next to the air conditioner.
Receptionist Yes, it is a bit confusing. Did you need anything else?
Do you need a taxi?
Patricia Yes I do, but I do need to find a cash machine first. Is there
one near here?
Receptionist Yes, if you turn right out of the hotel, and cross the
road, there’s another hotel. Go past it and turn right.
There’s a cash machine there.
Patricia So I go right out of the hotel, go past another hotel and
turn right.
Receptionist Yes.
Patricia So I’ll go and get some money and come back for a taxi.
Receptionist I’ll order one for about ten minutes’ time?
Patricia Perfect. Thanks.
Receptionist You’re welcome.