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IMPORTANT - READ FULL BEFORE COPYING – MODIFY a bit before using 

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C​ANCELLATION REQUEST

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Hi Customer_Name, 
 
I truly appreciate your business and for making a purchase at our Amazon store. I see you 

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recently ordered ITEM_NAME. 
 

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We're really sorry, but one or more items you purchased are currently on backorder. 

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Amazon usually takes up to 15 minutes to update its catalog when we make any changes to 
the inventory. It seems your order just came right during that 15 minutes lag time. I sincerely 

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apologize for the inconvenience. 
 

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In order to avoid your funds being held by Amazon for this order, here is how you request to 
cancel it and we’ll immediately process the cancellation of this order so you won’t have to 
wait further. 

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1. Go to Your Account then Your Orders and Find Your Order 
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2. Click on Contact Seller 

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3. Select 'Cancel Order' from the Select a Subject Drop-down box 
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4. Click 'Write Your Message' 5. Type 'Cancel Order' 

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6. Send message 
 
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Once Amazon notifies us, we will promptly authorize the release of your funds. 
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Thanks again for your patience! 

YOUR_NAME 
 
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1st FOLLOW UP MESSAGE  
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Hi CUSTOMER_NAME, 
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I wanted to make sure you received the message we sent about your order that we are not 
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able to fulfill due to the ITEM_NAME being back ordered. 

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We wanted to ask you to send us a cancellation request so your refund can be processed 
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as today is our schedule to do refunds. We need to wait for your request because a refund 
can't be processed if we don't receive any cancellation request from you. 
 
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Here is how you request to cancel it and we’ll immediately process the cancellation of this 
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order so you won’t have to wait further. 

 
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1. Go to Your Account then Your Orders and Find Your Order 

2. Click on Contact Seller 
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3. Select 'Cancel Order' from the Select a Subject Drop-down box 

4. Click 'Write Your Message' 
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5. Type 'Cancel Order' 

6. Send message 
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Once Amazon notifies us, we will promptly authorize the release of your funds. 
 

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Looking forward to your response. 
Thank you for your patience. 

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YOUR_NAME 
 

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2nd FOLLOW UP MESSAGE 

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Hi, Hope everything is fine. We are contacting you again to inform about your order that we 

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are not able to fulfill due to the item is out of stock. As of this time, we still don't have the 

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specific date as to when the supplier can have the item back in stock and we are 

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scheduling to do refunds tomorrow.  
 

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Please send us a cancellation request ASAP so we can include your order to be refunded. 
Here is how you request to cancel it and we’ll immediately process the cancellation of this 
order so you won’t have to wait further. 

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1. Go to Your Account then Your Orders and Find Your Order 

2. Click on Contact Seller 
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3. Select 'Cancel Order' from the Select a Subject Drop-down box 
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4. Click 'Write Your Message' 

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5. Type 'Cancel Order' 
6. Send message 
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Once Amazon notifies us, we will promptly authorize the release of your funds. 
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Looking forward to your response. 

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Thanks again for your patience! 
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YOUR_NAME 
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