Francina Cornelio

francinacornelio9_jo2@indeedemail.com

646- 578-4458

Work Experience

Customer Service Representative REGIONAL

HOME CARE - Leominster, MA October 2020 to
Present
• Assisted customers with a warm and professional attitude
• Processed orders, refunds and exchanges
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Managed customer accounts
• Assisted with technical support duties
• Performed data entry for customer information, shipments and orders

Front Desk Receptionist

NATIONAL PEDRIATIC CENTER - Corona, NY
February 2019 to October 2020
CORONA, NY Feb 2019-Oct 2020
Front Desk
● Schedule follow ups and referrals.
● Answer phone calls.
● Update demographic information and file lab work.
● Process patient payments.
● Check in and out patients through E Clinical 9 -10.
● Verify patient insurance eligibility.
● Perform general administrative tasks.

Front Desk Receptionist

Ryan Health Women and Children's - New York, NY
April 2018 to February 2019
Front Desk
● Registration.
● Check in and check out patients.
● Insurance Verification ( Billing Information, Active Insurance, Claims)
● Maintain patient information up to date.
● Schedule follow ups and referrals.
● Process patient payments.

NATIONAL PEDIATRIC CENTER - Corona, NY

2014 to April 2018
CORONA, NY 2014-April 2018
Front Desk
● Schedule follow ups and referrals.
● Answer phone calls.
● Update demographic information and file lab work.
● Process patient payments.
● Check in and out patients through E Clinical 9 -10.
● Verify patient insurance eligibility.
● Perform general administrative tasks.

Education

YEARS OF BUSINESS ADMINISTRATION

NATIONAL UNIVERSITY PEDRO HENRIQUES
UREÑA 2000 to 2003

MEDICAL BILLER
THE MANHATTAN INSTITUTE - New York, NY
2001

Skills

• Proficient in Microsoft Office Suite & Microsoft Windows Operating System(Excel, Outlook, PowerPoint
& Word).
• Bilingual in Spanish.
• Quality assurance
• Spanish
• EMR systems
• English