MOCK INTERVIEW

Date Student Name Student Number Program Position applying for

Business All the same position –

Administration Administrative Support for
Diploma Co-op Nestle Canada (see posting)

INTERVIEWER ASSESSOR: Andrew Bascome

WHAT TO COLLECT FROM CANDIDATE:

Cover Letter YES NO
Resume YES NO
References YES NO
List of Co-op positions applied for YES NO

GENERAL OBSERVATIONS:
Arrived on time? YES NO
Dressed appropriately? YES NO
Behaved politely / respectfully? YES NO
Body language / eye contact? YES NO

PLEASE USE THIS RATING SCALE FOR THE EVALUATION OF ANSWERS:

Excellent 5
Very Good 4
Good 3
Fair 2
Needs improvement 1

QUESTION ANSWER KEY & SCORING

1
1. Tell me about yourself?
SKILLS AND ATTRIBUTES NOTES:
 Relevance of
skills/education/experience
 Correlation between applicant’s
skills and essential skills related to
the position
 Identified key skills

2. Tell me about a time when you were a TEAMWORK Situation:

member of a team. What was the most  Relevant example
outstanding characteristic of that team?  Communication skills
 Knowing your job and others’ Action:
What did you contribute? jobs/sharing of duties
 Co-operation
Did you find there were any negatives of  Leadership Result:
working with a team?  Mutual respect and shared goals
 Commitment
 Willing to give and accept
constructive criticism

3. Tell me about a time when you had to CONFLICT RESOLUTION Situation:

deal with a difficult customer, or an PROBLEM SOLVING
individual who was upset or angry. What
was the situation? What did you do? Action:
What was the outcome?

Result:

2
4. Tell me about a situation in which you
exceeded a client/customer’s
expectations and what was the outcome?
5. What is your greatest weakness and
your greatest strength?
CUSTOMER SERVICE Situation:
 Relevant example
 Response demonstrates
understanding of customer service Action:
 Willingness to take on new
responsibility
 Listening skills/communication Result:
 Ability to self-reflect
 Learning Opportunity
ACCOUNTABILITY / INITIATIVE Situation:
 Ability to admit mistakes
 Process thinking traits for
identifying alternative solution Action:
 Confidence exhibited in decision
made
 Action taken/Improvement made Result:
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BONUS:

6. Describe a time that required you to PROJECT MANAGEMENT / INITIATIVE Situation:

solve a problem or conflict. How did you  Initiative
resolve this issue? What did you learn  Team work
from this experience?  Problem solving Action:
 Flexibility and adaptability to
change
 Successful outcomes Result:
 Relevance to the position
 Stress / time management

ACCOUNTABILITY / INITIATIVE
 Process thinking traits for
identifying alternative solution
 Confidence exhibited in decision
made
 Contingency plan
 Accountability
 Importance of compromise

7. Why do you think you are a good SELF-ASSESSMENT / PLANNING NOTES:

candidate for this position and why do
you want to work here?
 Awareness of strengths and how
to use them efficiently
 Qualities relatable to the job
 Self-marketing
 Researched job position and
organization

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Ask the candidate if they have any questions.
Please list below:
Questions from the candidate?

1.

2.

3.